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关于三亚海棠湾喜来登度假酒店的点评

4 out of 5
三亚海棠湾喜来登度假酒店
海棠湾海棠北路 76 号, 三亚市, 海南省

点评

8.4

很好

10 分 - 超赞。12 条好评，共有 31 条点评" "
8 分 - 还可以。14 条好评，共有 31 条点评" "
6 分 - 一般。4 条好评，共有 31 条点评" "
4 分 - 很差。1 条好评，共有 31 条点评" "
2 分 - 糟糕。0 条好评，共有 31 条点评" "

8.6/10

清洁度

8.0/10

员工和服务

6.0/10

服务设施

8.6/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Melody

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚

10/10 超赞

SUK FAN

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很舒適
2020 年 10 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
酒店整体环境还不错，有的前台服务人员很热情，也很贴心；第二次入住前台服务不到位。
2019 年 8 月入住 1 晚

10/10 超赞

HUEI LING

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
物超所值!!!!!推薦大家一定要來
這種價錢可能住到等級如此高檔的飯店,真是太物超所值了!!!!
2018 年 12 月入住 2 晚

4/10 很差

Kay，台灣

满意：客房舒适度，清洁度
2018 年 8 月入住 4 晚

6/10 一般

Million，HK

不满意：客房舒适度
房间异味重
入住两天因为有团体接待活动，酒店大堂吵杂，办入住等候久，下午3点仍未有清洁好得房间。入住后房间异味重。
2018 年 3 月入住 2 晚

10/10 超赞

yu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
风景视线很好，住宿舒适，在海棠湾区域属于性价比较高的酒店，唯一美中不足的是离市区较远
2018 年 3 月入住 3 晚

8/10 还可以

Karen ，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice staff with Good services and tasty food.
Cozy hotel and resort. NICE! Buffet Breakfast is tasty, especially the fruit juice. Asian BBQ seafood buffet, must try!
2018 年 1 月入住 2 晚

8/10 还可以

yuzhuo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
总体感觉不错，前台人员素质不高应马上撤换
前台入住的办理小哥素质很差，还好来之前看评论有游客碰到这种情况，所以有个心理准备。其他的服务员态度都非常好，应该把前台人员撤换，这关系酒店的第一印象

8/10 还可以

Tsai Hua

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

liru

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

jidong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

sangin

2023 年 9 月入住 2 晚

8/10 还可以

Yi Lin

2023 年 9 月入住 5 晚

10/10 超赞

April

2022 年 7 月入住 2 晚

8/10 还可以

Sung Hyun

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 2 晚

10/10 超赞

Laurie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay In Sanya
Wonderful trip with my family of 5 to Sanya. The staff is as amazing and checked on us daily. The food was delicious and New Years Eve did not disappoint. My only recommendation is that they stock the bars with more cold drinks. We had to walk to get sodas that they happened to have. No coke and just a variety of coldish cans of sodas. Otherwise a fabulous trip!
2020 年 12 月入住 4 晚
Bill Bai 于 2021年02月4日 的回复
Dear guest, hello! Thank you for choosing to stay at the Sheraton Sanya Haitang Bay Resort and sharing your stay with us very carefully. I am also very happy that you can spend a wonderful holiday in Sanya here. We are willing to use 100% efforts in exchange for your satisfaction. We have reflected your suggestions to our colleagues in the lobby bar. Thank you again for your support and affirmation of us. We sincerely look forward to your visit, family and friends again.

8/10 还可以

真实旅客

与家人出行
满意：客房舒适度，住宿条件和设施
不满意：清洁度
룸 청소 좀 깨끗히 해주세요
오래전에 갔을때 너무나 편안하고 깨끗하고 좋았던 기억에 7년만에 다시 찾았는데..역시 세월에 장사 없나봅니다..전체적으로 좀 낡은 느낌이었는데 뭐..그정도는 괜찮았습니다..그런데 룸 청소 상태가 아주 별로더라구요..처음 체크인해서 들어갔는데 바닥에 먼지 및 뭐가 떨어진게 그대로 있었고 테이블 역시 깨끗하지 않은 얼룩진 상태였습니다..커텐에도 뭔가 뭍은 얼룩이 있었구요..하루밤을 지내고 다음날 청소가 끝난상태였는데 첫날 바닥에 떨어졌던게 그대로 있었고 전날 저녁에 씻고 떨어졌던 머리카락도 그대로였습니다. 이 호텔 바닥 청소 안하는거 같습니다..호텔 조식도 예전엔 꽤나 종류도 다양하고 먹을게 많았는데 중국식으로 많이 변하고 해남도 과일 맛있다던데 과일도 정말 그냥 그렇더라구요..호텔치고 남은 음식 정리하는것도 손님들 다닌데는 훤히 보이는게 청결해 보이지 않았구요. 제가 전에 갔던 너무나 좋은 기억이 있어서 그런지 이번에 실망도 좀 컸습니다..그치만 여전히 수영장은 좋았습니다..8살 아이와 같이 갔는데 각각의 수영장을 돌아다니며 정말 재밌게 놀고 왔습니다..다른건 몰라도 수영장은 최고구요..룸 청소 및 서비스 개선은 좀 필요할 거 같습니다
2020 年 8 月入住 4 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Staff was friendly but only some of them spoke English or used a translator app for communication; all staff should be able to speak English. At least some of the amenities should be listed in English, with pictures, this would help immensely. The jacuzzi was not warm at all, but it lists the jacuzzi as an amenity. The towel caddy was not stocked so you needed to walk to the other pool to get towels, which was inconvenient. The swim up bar was never open and there was no wait staff servicing the pool area. The drink list included Margaritas, but the bartender did not know how to make them properly at all. Also, they do not have Chardonnay available, which should be a standard offering; the wine list was pretty much non-existent. The Guest Services Manager Erik was very nice and helpful; he was able to help us with internet access and advise us on local areas to visit. The gift shop had nothing with the name of the hotel and Sanya, no t-shirts or stuffed animals or anything else to showcases the location. The kids always like souvenirs that show where they have been. The property is beautiful and the gym is really nice too. Everything is clean and kept up nicely.
2019 年 7 月入住 8 晚

8/10 还可以

Loraine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 5 晚

10/10 超赞

HANGMIN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
편한공간과 서비스에 만족합니다.
2019 年 6 月入住 3 晚

8/10 还可以

Nils

满意：客房舒适度，员工和服务
不满意：清洁度
Greit nok - kunne håpet på noe bedre
Behov for litt tettere oppfølging av vask og renhold, samt vedlikehold.
2018 年 12 月入住 14 晚

6/10 一般

真实旅客

不满意：员工和服务，清洁度
청소가 제대로 안되있고 나무조경이 많아서인지 모기가 엄청나요ㅠㅠ 식사도 그럭저럭.. 키즈풀은.. 사진과 달리 시설이 낡았어요
2018 年 9 月入住 1 晚

8/10 还可以

wei ning

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 1 晚

10/10 超赞

Anya

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Spaferie- hotel
Flot hotel - ideelt til spa ferie

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel but pricey restaurants
Everything was very good. Menu price for restaurants within the hotel was extremely overpriced comparing to other hotels at similar class. For instance, a bowl of beef noodle cost RMB98 which the amount of beef was minimal. Buffet breakfast price is set at RMB195/person approximately.

6/10 一般

Man Wai，Macau SAR

满意：清洁度、住宿条件和设施、客房舒适度
Not surprise!
The hotel is in good shape and good maintenance. Most of the staff are friendly but the HR still have a lot in training. The swimming pool is far to shallow for tropical weather. It is in fact a big bowl of hot soup all day!

8/10 还可以

Roberto，Shanghai

满意：清洁度、住宿条件和设施、客房舒适度
Nice hotel, service so so
The service is not great but all the rest it is. Very unexperienced personnel.

8/10 还可以

HLTan

满意：清洁度、员工和服务、客房舒适度
Fantastic Family Getaway
Perfect lodging to experience the beautiful shoreline of Sanya. It has plenty of recreational amenities and F&B outlets to fulfill the needs of family especially for younger kids.