I specifically requested and early check in when booking. Nobody answered me and to my surprise, no room was available. I arrived early in the morning after an overnight flight and needed to shower before my meetings.
I had to book a room at a City hotel near-by to take a shower and change to be ready for my meetings. Even though they may say that early check in is subject to availability, you may have written back that the hotel is full the night before and it’s unlikely to offer early check in. Communication is key in the hospitality industry. Melia is not doing good at taking care of their guests. Price is not the only factor that drives the hospitality industry, my dear hoteliers.
German
於 2024 年 6 月住了 2 晚
10/10 優異
Cesar (Petropolis)
伴侶同遊
2024年6月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muito bom e tranquilo . Perto do parque .
Cesar
於 2024 年 6 月住了 3 晚
10/10 優異
THIERRY
商務旅客
2024年6月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoy this hotel, it was a surprise for me, calm and good mention for the retaurant!
Good fitness.
THIERRY
於 2024 年 6 月住了 6 晚
8/10 不錯
Luciana Adgemian Menani
伴侶同遊
2024年6月4日
讚好:整潔度和住宿狀況
The hotel is great! The location is great. The breakfast is fantastic! The only problem is that since the pandemic, I prefer not to have cleaning staff come into my room. I never had any problems with this, however, one night, a cleaning man along with a front desk receptionist knocked really loudly on my room door at 10pm to see if everything was “ok. The girl at the front desk had already seen me arrive at the hotel, so I don't know why she needed to come to my room and knock on the door so loudly. The next morning I went to the front desk to complain, and was told that this is not standard procedure - that they should have called my room first and not just knock on my door at 10pm.
Luciana Adgemian Menani
於 2024 年 5 月住了 6 晚
8/10 不錯
Ana
2024年5月20日
Ana
於 2024 年 5 月住了 6 晚
10/10 優異
Thales
2024年5月6日
讚好:整潔度、職員與服務和住宿狀況
Recomendo!👏👏👏
Thales
於 2024 年 4 月住了 2 晚
10/10 優異
ROGELIO
2024年5月2日
讚好:整潔度、職員與服務和住宿狀況
Muy buena estancia
ROGELIO
於 2024 年 4 月住了 5 晚
10/10 優異
Roberto Augusto
伴侶同遊
2024年4月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Positive: friendly staff, convenient location, comfortable bed, spacious room with excellent sound-proofing.
Negative: very small bathroom, with tiny shower. Noisy A/C.
Roberto Augusto
於 2024 年 4 月住了 1 晚
10/10 優異
Waldemar Antonio
伴侶同遊
2024年4月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel excelente, muito bem localizado, quartos amplos, tudo limpo, café da manhã ótimo.