Nice place, but staff are ok. Stayed for a night and woke up to a letter asking to come to the front desk as the pre-authorization value was under what I had spent, even though was checking out that day. Extremely inappropriate considering I had already paid for the hotel and left a pre-authorized value on my card. Seems like they have people that don’t end up paying for what was consumed at the hotel.
And had extra charges to my room that weren’t mine. Close to US$200 that I had to ask them to remove from my room.
Wouldn’t expect this from a 5-star hotel.
Not returning.
LUIZ
於 2024 年 3 月住了 1 晚
10/10 優異
Cristianne
2024年1月20日
Cristianne
於 2024 年 1 月住了 2 晚
10/10 優異
Patricia
2024年1月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
De fato um oásis urbano!
Experiência incrível! Quarto enorme e super confortável. Gastronomia de alta qualidade. Tive uma hospedagem tranquila e relaxante! Super recomendo!
Patricia
於 2023 年 12 月住了 3 晚
10/10 優異
Alexandre Edver
2023年12月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Um dos melhores hotéis que já estivemos!
Alexandre Edver
於 2023 年 12 月住了 1 晚
10/10 優異
marcelo
伴侶同遊
2023年12月24日
讚好:整潔度、職員與服務和住宿狀況
nice place but they don't respect partnership. I had to ask for an upgrade after my check in - I was already in my room, and after a while , they said there was no available room for upgrade. no discount of 20 por cent in my dinner. I stayed in this hotel for only one night.
marcelo
於 2023 年 12 月住了 1 晚
2/10 很差
Juliana
2023年12月23日
讚好:整潔度
不滿:職員與服務和客房舒適度
Pesadelo!
Experiência foi horrível devido a um evento no hotel (casamento).
Já na entrada, a quantidade de atendentes não era suficiente para receber a quantidade de pessoas para o checkin, tornando o processo extremamente demorado.
O barulho de música alta até as 4h da manhã fez com que fosse impossível dormir. A parede do quarto até “tremia” com o som.
Não existiu nenhuma empatia ou compensação por parte do hotel diante da situação.
Juliana
於 2023 年 12 月住了 1 晚
10/10 優異
MICHEL
2023年12月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Muito boa , piscina e jacuzzi nao estava funcionando, não podia usar