Boston Saugus Town Hall Hotels

"Good customer service "

"Everything was great. Might wanna check microwaves, ours was short circuiting."

"As I didn't arrive until 2AM, staff was very cooperative in allowing me a noon checkout. Very courteous too. My main gripe was no microwave oven in room."

"I booked over a month ago and did not get the king bed that I had reserved,. The overall feeling was just a hotel, nothing special, dirty on the edges. Room was fine expect not what was reserved."

"Pet friendly"

"The lights didn’t work, the refrigerator leaked(didn’t use at all), the security latch on the door was broken and the shower rod holding the curtain was broken. I had to hold the curtain up so I didn’t get the bathroom soaked "

"The staff was very helpful and accomadating"

"I called a month prior to reserve extended parking was told by a women i didnt need to they dont fill up and ill be fine, got there and was told i cannot as they are full. Plans had to be changed last minute for parking my car which then included ubers i didnt plan on. The hotel itself was okay, bed wasnt very comfy and very small shower. Probably wouldnt stay again. Staff did help switch us to a new room when our original room the tv didnt work but other than that was unhelpful with other issues. "

"The hotel is great, breakfast as delicious, front desk staff was super helpful. It's right off a major road, so getting in and out can be a little difficult. Overall, great hotel."