2/10 糟糕
kathleen，Kannapolis
与家人出行
2025 年 8 月 13 日
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
I went to take a swim at 8:00 PM. I knew the pool closed at 9 PM. I got out of the pool a couple minutes before nine tiled off and exactly at 9 PM. I tried to get back into the hotel. My door card did not work I went to the main gate and it was locked by key. I could not get out of the pool area and I could not get back into the pool. I beat on the door, but the lobby is on the opposite side of the pool and no one checked the pool before locking the doors. I am disabled. There was no way that I was able to get out out of that pool area I had to stand and wait for someone to walk down the hallway and beaten screen. Another customer saw me and he tried to open the door for me and the key card would not let him open the door from the inside and I could not open it from the outside. This is extremely dangerous and unsafe .He went and got an employee who came to the door and unlocked it while she was on her cell phone. She did not say she was sorry or anything. She just walked away after opening the door. I was very unhappy with this. It was 9:40 pm before I got back in. I am very unhappy with this experience.
kathleen
2025 年 8 月入住 1 晚