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"Overall very good"

"Excellent attention"

"What a beautiful hotel! I felt like i was in Italy, yet right outside was Ecuadorian chocolate and coffee. And everything else. The receptionist was lovely and very helpful. It is on a VERY busy street, so i would not want to be driving there, and ther room I was in was next to the reception area, so it was noisy. Ask for a room farther away if noise bothers you."

"The staff are nice and helpful they gave you what you need right away. the room are clean . i will definitely be back to this hotel again. Thank you!"

"Great hotel. Great staff. Manager Oscar Fuentes was an awesome host. Made us feel like home. Made us feel welcomed. Oscar went a step beyond to help us set up our tours throughout our stay. Thanks to Oscar we will definitely come back! "

"The service was great at the lobby and concierge. The restaurant staff could have been a bit friendlier and alert. But otherwise great hotel, great location. Keep in mind the hotel is older so the floors creak a ton while walking. "

"Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊"

"Excellent hotel."

"Los Balcones is a great place to stay while traveling in Cuenca - location is perfect & staff are friendly. We stayed in the one bedroom apartment & found it to be very comfortable during our 5 nights "