Checked me into room 103; which after I had showered and prepared for bed, I found had a window that did not lock even though it showed locked and also a broken screen. They had nothing to remedy it - actually brought me a broken plastic food tray, which, even if we put it in there, left a gap that anyone could’ve climbed through and most likely would have shattered had the window been slammed against it.
As I was on the ground floor, I had to demand a different room. She did not offer to help me move rooms and said that the room was inspected every day (but that is hard to believe since screen appeared to have been broken for some time). Super disappointed, expect to be out here yearly and had hoped I found a gem. The outside door nearest me propped open by a rock, and when I asked if they had security or someone who walked through to check, she said the rock had a purpose to hold down some plastic?? Did not see any plastic.
Wish I’d just demanded my money back as it appears the town has plenty of rooms available. Safety is more important than saving a few dollars!
She took pictures of the window and screen so I did as well, but I don’t see a way to post those for you. Thought that seemed a little ridiculous to waste my time telling me she’s going to take care of it. And with so few guests, customer service is definitely lacking. Makes me sad, 40 years ago, I was the night clerk at a hotel in Omaha NE and customer service was number one.