Melbourne Searoad Ferry Terminal Hotels

"The hotel is situated in a good location, close to shops, easy access, has three good restaurants. Ambiance at the restaurants is beautiful. Staff are friendly and helpful. Stayed there 3 nights for a birthday staycation. However, one of the ice buckets i requestes to chill my expressed breast milk has a very yucky rusty cover. Staff apologized for this, and later that day I saw reception staff carefully scrutinizing ice buckets at the front desk. Some coffee cups were dusty and the shower curtain edges had a few moldy spots in it, they asked me for my feedback and i did tell IHG about this so they moved us to a better room with a double ensuite. After a few days, I was surprised to see that my credit card was charged twice for our whole stay. I have paid for the nights weeks in advance and staff have acknowledged this, but charged us again. After I alerted staff, It took a few hours to get a response via email. They were apologetic but to my dismay refunded the wrong amount, less than what we paid for - Another mistake! If i didnt check twice I would have lost money twice! Quite unbelievable! I have lost trust in leaving my CC details at 5 star hotels. And 4 days counting I still havent gotten a refund of my double charge. The attention to detail in payments and refunds is lacking, unfortunately"

"Location is amazing. Such a beautiful home to stay at, couldn’t recommend it enough!"

"Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This home is absolutely fantastic, especially if you have kids or teens. The location is amazing - right across from the Sorrento Hotel. We will definitely be returning!"

"Room was clean, bright, and well laid out. Quite charming. "

"I booked this property on behalf of my parents who were travelling to Sorrento for a long weekend - the property was clean, comfortable and exactly as described. Great location and the host (Daryl) provided excellent communication before arrival and even kindly offered a late checkout. Would highly recommend. "

"Great location. Clean and comfortable for our stay."

"Excellent location for central Sorrento. Spacious living area. Nicely decorated. Near."

"Firstly Amazing View and lovely apartment, really enjoyed our stay and would stay again. Great Location"

"Excellent apartment, fantastic location"