Dear Xiaomei, Thank you for your remarks. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Also, we apologize for the disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our concerned team as we continually strive to improve our guest experience. Thank you for your comments, and we hope you will stay with us again.Sincerely,Hotel Management

Dear Kuo, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We would love to welcome you back to show you our commitment to enriching experiences.Sincerely,Hotel Management

Thank for the generous review of the Extended Stay America. We are happy to know you had a great stay and that you loved your well-appointed room. We appreciate you highlighting our wi-fi service and look forward to your next visit. Sincerely, Hotel Management

Lung, thank you for being our guest at Extended Stay America. We are delighted to know you had a great stay and found our location to be ideal for your needs. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management

Thank you for choosing to stay at Extended Stay America. It is good to know our location was ideal for you and that you had a great time here. It was a pleasure having you as our guest, and we look forward to your next stay with us soon. Sincerely, Hotel Management

Thank you for taking time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize that this was not your experience. Your feedback is invaluable and helps us identify areas needing attention to improve the overall guest experience. Thanks again for being our guest, and we hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Thank you for taking time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize that this was not your experience. Your feedback is invaluable and helps us identify areas needing attention to improve the overall guest experience. Thanks again for being our guest, and we hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management

Thank you so much for your comments on your stay with us. We are always disappointed to learn a guest has left our hotel with a less than satisfactory experience, and it seems that happened in your case. We will review our practices to see where we failed and make corrections to avoid these mistakes in the future. Please accept our sincerest apologies for failing to give you our best team effort. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage. Sincerely, Hotel Management

Thank you for reviewing our hotel. It feels good to know you liked most aspects of our hotel. However, please accept our apology for the less than stellar stay. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. Your review is appreciated, and we hope to be your choice of hotel in the future. Sincerely, Hotel Management

Thank you for staying with us. It is nice to know you had a pleasant visit and that you liked our convenient location. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management

Thank you for the great rating

Dear Robert, Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities did not meet your expectations. Our hotel is designed for guests staying a week or more at a time who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable, and well-maintained hotel with friendly staff, all at a great value. Thank you again for staying with us, and we hope to welcome you back soon!Sincerely,Hotel Management

Dear Joseph, Thank you for taking the time to share your feedback with us. We're delighted to see that you appreciated the convenient dining options within walking distance of our hotel. Should you find yourself in the area again, we'd love to welcome you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management

Dear Vauny, Thank you for sharing your review. We sincerely apologize for the challenges you faced during your stay. Your feedback about the location, noise, breakfast, and staff interactions is important to us, and we regret that we fell short of your expectations. We take your comments seriously and will address these issues internally to improve our services. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention. We hope you will reconsider staying with us in the future, allowing us the opportunity to provide a more positive experience.Sincerely,Hotel Management

Dear Selina, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. Your feedback about the cleanliness and the unpleasant odor issue is duly noted, and we will address this matter with our team to ensure that it does not happen again. Your comfort and satisfaction are our top priorities, and we hope you will consider giving us another opportunity to provide the service you deserve.Sincerely,Hotel Management

Dear Nancy, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our guest room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Siliva, Thank you for staying at Extended Stay America. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be completely spotless with a peaceful atmosphere. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Kirk, Thank you for taking the time to share your review of our property. We are delighted to hear that you had a fantastic time during your stay with us. Our exceptional location, top-notch services, amenities, and dedicated team of hospitality professionals work together to create an unforgettable experience for our valued guests. We apologize for the inconvenience you experienced due to the fire alarms, and we appreciate your understanding during this time. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Boris, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear James, We appreciate your feedback on your recent experience. We regret that the front desk staff were not as responsive as they should have been while accommodating you. Your observation is valuable, and we will address this to ensure a more welcoming experience for future guests. Additionally, we apologize for any noise disturbance in the rooms. We understand the importance of a peaceful stay and will explore ways to minimize such disruptions moving forward. Thank you for bringing these points to our attention, and we hope to welcome you again for an improved experience in the future.Sincerely,Hotel Management

Dear Giovany, We truly regret to learn about the service, cleanliness, and breakfast concerns you experienced at our hotel. Please accept our sincere apologies for the inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

Dear Karee, We sincerely regret the issues you encountered during your stay and sincerely apologize for the trouble caused. Your experience falls short of the standards we strive to provide, and we understand your frustration. We are actively addressing the issues you raised, particularly regarding check-in efficiency, room cleanliness, and housekeeping professionalism. Your feedback is invaluable, and we are committed to improving our services to ensure a more positive experience for our guests in the future. We appreciate your valued feedback and hope to have the opportunity to welcome you back, delivering a significantly improved stay. Sincerely,Hotel Management

Dear Yuan, Thank you for taking the time to share about your stay. First of all, we apologize for the level of service provided to you by one of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Jamie, Thank you for your honest comments about your stay with us. We are sorry for the inconvenience you experienced due to the issue you experienced in your room. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to welcome you back the next time your travels lead you here.Sincerely,Hotel Management

Dear Tamiko, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. Once again, we are sorry for the inconvenience caused, and we hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Kristen, Thank you for choosing us. We never want to disappoint our guests, so we apologize for the breakfast issue you experienced. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Also, we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you for your feedback, and we hope you will stay with us again.Sincerely, Hotel Management

Dear Sullivan, Thank you for your recent visit and your feedback. Please accept our apologies for not providing the impeccable accommodations you should have received. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Jan, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. We never promote any illegal activities in and around our hotel. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Sheila, Thank you for choosing us and reviewing your recent stay. We're pleased you found Extended Stay America in a great and safe location. Your positive feedback is appreciated, and we're delighted that you had a comfortable and secure stay. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management

Dear Eric, Thank you for being our guest. We regret any difficulties you had while here, which resulted in not a perfect hotel experience. Your comments are shared with our concerned team, and we will ensure they are attended carefully. Thank you for your feedback, and please reach out to us to discuss this further.Sincerely,Hotel Management

Dear Alcindor, We're sorry to hear about your experience with the evening staff. Our goal is to provide excellent customer service, and we apologize if you did not receive that during your stay. Your feedback is valuable to us, and we will address this matter to ensure all guests are treated with the utmost respect and professionalism. We hope you'll consider staying with us again in the future, and we'll work to make your next visit more pleasant. Thank you for sharing your comments.Sincerely,Hotel Management