2/10 糟糕
Lacey
与家人出行
2025 年 7 月 8 日
不满意：清洁度、服务设施、住宿条件和设施
Do NOT rent from Seattle Vacation Home
We booked a property called The Autobahn through Expedia for our family trip to Seattle. Just before check-in, we were told it was “unavailable due to maintenance” and were moved to another house- a larger home.
The replacement home was a disaster:
• Dirty carpet and bathrooms
• Smelled like feet
• Deck was unsafe
• No AC during a heat wave, and windows couldn’t be opened or had no screens
• The house was not ready for guests at all
Here’s the kicker: I visited The Autobahn — the house we originally booked (because Expedia sent me the address not knowing that Seattle Vacation Home had changed our reservation). The original home—THIS HOME was clearly not under maintenance. It looked abandoned and had been for months! The company never intended to rent this home to us. It was a baitandswitch.
When I brought up these concerns, the property manager was dismissive, condescending, and tried to justify it as an “upgrade” based on square footage. No ownership of the condition, no apology. A lot of gaslighting.
I didn’t want to let this ruin our family’s trip, so I waited until we got home to deal with it. I’m Expedia was only able to give me a fraction of what we paid and SVH is not answering their calls or emails.
If you’re traveling to Seattle and want a safe, clean, and honest experience, avoid Seattle Vacation Home. They do not operate with transparency or professionalism.
You can check out photos on yelp. NOT GOOD!
Lacey
2025 年 6 月入住 3 晚