Senaru Hotel with Pool

"I really enjoyed my stay at Pink Coco, but I do have some constructive feedback that I hope will be received in the positive spirit intended. Cleanliness: My room was lovely, but I was slightly unnerved to find a hair on the sheets that was definitely not mine. Restaurant: I ordered a breakfast that promised ‘soft boiled eggs and cherry tomatoes on sourdough’. What I got was a bit different; hard boiled eggs (fridge cold) and guacamole on brown bread (no mention of avocado on the menu). It was okay, but not what I ordered. The staff at Pink Coco are SO kind and helpful, and I want them to do well. "

"We had booked our stay at Pearl of Trawangan with the clear understanding that breakfast was included in the room rate. However, the actual experience was quite disappointing and misleading. At the restaurant, the “included breakfast” was limited to just one juice and one main dish per person. While the staff kept emphasizing that this was “free,” it did not feel like a proper included breakfast as typically expected at a hotel of this category. There was no buffet or flexibility, and any additional items were chargeable. Additionally, there was a safety concern during our stay. There was an exposed/open nail outside our room, which could have easily caused injury. When we reported this, the staff did fix it, but the way it was handled made it seem like they were doing us a favor rather than addressing a basic safety issue that should have been proactively managed. This creates a gap between what is advertised during booking and what is actually delivered on-site. When a hotel mentions “breakfast included,” guests generally expect a more comprehensive offering, not a restricted set menu with minimal options. Overall, while the property itself may have its positives, these issues felt misleading and impacted our experience. I would strongly recommend that the hotel clearly communicate the exact breakfast inclusions at the time of booking and ensure basic safety standards are properly maintained to avoid inconvenience to guests."

"Rooms we're perfect and very clean and smart. Pool areas we're good. Only thing that let's this property down is the staff, it is very hit and miss, some staff we're unbelievable and others we're rude. We rented 2 bikes and they both broke then we tried to use an adverstised Hotels.com bar discount and they took it really funny and tried to do anything not to give it us"

"The hotel staff is remarkably friendly and attentive. I feel like I left having made several new friends. "

"All the above and more. The reception was beautiful and easy. The gardens were beautiful. We did not expect such a lovely place to stay that had a beautiful big pool and tennis courts. "

"Service is outstanding, grounds are beautiful!. The restaurant is also very special!! We will be back! "

"My second stay at this hotel. Always an excellent choice! Rooms are large and comfortable. Food is excellent. Movies on the beach every night. Pool is exceptional. 24-hour workspace off the lobby with air conditioning. International outlets everywhere. And now they have a cafe and a convenience store. But the absolute best part are the sunsets. ❤️❤️"