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关于阿卢纳森吉吉酒店的点评

4.5 out of 5
阿卢纳森吉吉酒店
Jalan Raya Senggigi, Lombok Barat, Senggigi, Lombok

点评

7.4

还可以

10 分 - 超赞。12 条好评，共有 60 条点评" "
8 分 - 还可以。25 条好评，共有 60 条点评" "
6 分 - 一般。13 条好评，共有 60 条点评" "
4 分 - 很差。10 条好评，共有 60 条点评" "
2 分 - 糟糕。0 条好评，共有 60 条点评" "

7.8/10

清洁度

8.0/10

员工和服务

7.0/10

服务设施

7.0/10

住宿条件和设施

点评

8/10 还可以

Zhiyao，中国

满意：清洁度、员工和服务、客房舒适度
相对比较陈旧但是各方面都不错的酒店
Graha Beach是一家看起来有些年头的酒店了，房间的设施不算很新，整体来说算是个缺陷。 不过，Graha Beach所在的位置算是闹中取静，走路到Senggigi中心地带大概5分钟，周围很多的换汇点和预定tour的地方，很方便。

8/10 还可以

Kevin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A great hotel
A great hotel with welcoming and attentive staff. Well place in Senggigi. Facilities severely impacted due to covid and exceptionally quiet. A deceiving big hotel with variety of accommodation and eateries when working normally.
2021 年 7 月入住 2 晚

4/10 很差

Arru

商务旅客
满意：员工和服务
2020 年 2 月入住 1 晚
Yusran 于 2020年03月5日 的回复
Thank you for taking the time to tell us about your experience during your stay at Aruna Senggigi Resort & Convention. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. therefore your feedback is very important to us. We appreciate your sharing, your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Yusran

4/10 很差

真实旅客

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
Hotel itself was ok but disappointing to say the least
2019 年 10 月入住 3 晚

10/10 超赞

真实旅客

与家人出行
满意：住宿条件和设施，员工和服务
Excellent stay. No complaints. Music from over the road went on late.
2019 年 8 月入住 5 晚

10/10 超赞

Akemi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
全てに満足
1泊は友達の家族とビルディング棟で、残り4泊はひとりでコテージ棟に泊まりました。コテージは以前Graha Senggigi Hotelだった時の棟をそのまま使っていましたが、室内は綺麗にリノベーションされていてビルディング棟の室内と変わりませんし、むしろ広かったです。「デラックスビルディング」の部屋は150000ルピア高くツインベッドですが、ひとりだったらキングサイズベッドの「デラックスコテージ」がいいですね。プールもふたつあり、コテージ棟のプールは古いけど綺麗でした。キャンセル不可のシークレットプライスの時に予約し、半額くらいの料金で宿泊したので、朝食ビュッフェ付きであの条件はコスパ良すぎで最高でした。同じくらいの料金であれば、過去のどのホテルより満足です。
2019 年 8 月入住 5 晚

8/10 还可以

KC

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel but Wifi in room need stronger signal
The WiFi in the room is not strong. Ended up most of the time in the lobby for a better Wifi.
2019 年 9 月入住 2 晚

4/10 很差

真实旅客

不满意：客房舒适度，员工和服务
Cold and unwelcoming
Staff were aloof and dis interested. The atmosphere was cold and sterile. The air conditioning didn't work so I was moved and had to re pack everything and drag my bags upstairs myself, no room upgrade offered as compensation. The shower water smelled like sewerage. The toilet had a leak. Loud booming music through the hotel at 7am. A wedding was hosted with a loud microphone in the grounds with complete disregard to the other guests. Totally regret staying here!
2019 年 8 月入住 6 晚

8/10 还可以

真实旅客

与家人出行
满意：员工和服务
Great location, close to the beach, bars and restaurants. However the cottages are a bit dated and maybe needs some sprucing up. Staff were lovely.
2019 年 7 月入住 5 晚

8/10 还可以

真实旅客

满意：住宿条件和设施
2019 年 7 月入住 1 晚

4/10 很差

真实旅客

满意：员工和服务
不满意：住宿条件和设施，清洁度
Rooms damp and mouldy. Pool very nice.
Hotel facilities - pool and breakfast were very good but we had interconnecting rooms which were in a bad condition with mould and damp and awful smell. Informed hotel and they were very apologetic and gave us free massage (and asked us not to post on trip advisor) but they must know these rooms need a deep clean and renovation. No excuses.
2019 年 7 月入住 1 晚

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Service was goed hierdoor 3 dagen extra geboekt.een g oied hotel aruna
2019 年 7 月入住 2 晚

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施
New Hotel
A good choice if you are looking for a clean reasonably priced hotel in a quiet area of the town. WiFi not so good.
2019 年 6 月入住 5 晚

10/10 超赞

Evan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Would stay again!
Aruna is in a very convenient location as there are several good restaurants, shops, tour agencies and beach all within walking distance! Plenty of space, good working wifi and AC. Loved having a pool and gym to use that were well maintained. Staff were extremely attentive and friendly as well. Having an area shuttle available is a nice extra and the driver, Dirman, couldn't be more accommodating. The town of Senggigi itself seemed a bit deserted, but we were there in low season. Overall great stay!
2019 年 5 月入住 4 晚

10/10 超赞

Louise

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic place to stay close to restaurant & beach staff very friendly , helpful , quiet modern resort has everything you need , will be going back sometime soon louise.
2019 年 5 月入住 3 晚

4/10 很差

真实旅客

不满意：住宿条件和设施，员工和服务
2018 年 10 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
아루나 셍기기
가격대비 정말 좋았습니다. 아쉬운건 샤워실 수압이 조금 약했고 아직 공사중이라 낮에는 조금 시끄러웠습니다. 다른건 모두 만족했습니다.
2018 年 9 月入住 1 晚

8/10 还可以

William，Malaysia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything is great. Food, hospitality and rooms are great. The only let down is the shower head where the water power are weak
2018 年 9 月入住 2 晚

10/10 超赞

Alex

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay!
everything was great, service and room. Love the feel of walking into the hotel. The only problem i had was the Hot water isn't available from 8pm onwards.
2018 年 6 月入住 4 晚

8/10 还可以

Annika

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mukava hotelli keskustan tuntumassa
Aruna sijaitsee hyvällä paikalla ihan keskustan tuntumassa jossa on paljon ravintoloita ja hotelleja. Hotelli on iso ja todella siisti. Huoneet olivat isot ja meillä parveke pihalle päin. Voisin kuvitella että parveke tielle päin voisi häiritä herkkää nukkujaa kun ravintoloista kantautuu musiikkia myöhään illalla. Aamiainen oli todella runsas ja kattava. Yövyimme 2 yötä ja toisena aamuna valikoima oli hieman erilainen kun edellisenä aamuna. Uima-altaan vesi oli itselleni hieman liian lämmintä. Kuumana päivänä olisi mukava jos voisi viilentyä altaassa. Hinta-laatusuhde oli erinomainen. Wi-fi oli ajoittain hieman heikko.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 9 月入住 2 晚

10/10 超赞

Abdullah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
فندق ممتاز جدا يصلح للعوائل
من أجمل الفنادق اللي سكنتها مطلة على البحر يفصل بين الفندق والبحر شارع لكن لديهم مقهى على الشاطئ تابع للفندق كما يوجد مكتب لحجوزات الغوص في المقهى زرت الفندق مرتين خلال شهرين سكنت في المرة الأولى خمسة أيام وفي المرة الثانية إحدى عشر يوماً يعيب الفندق أصوات الموسيقى من الخارج فقط ويهدأ في الساعة 12 ليلا تقريبا
2017 年 8 月入住 10 晚

6/10 一般

真实旅客

不满意：客房舒适度，住宿条件和设施
Superior Cottage (Twin Bed)
プールサイドの部屋で良かったのですが、 蚊が多くてバルコニーでくつろぐ事は出来ませんでした。 チェックインした日は部屋の中に10匹以上の蚊がいてどうしようもない部屋でした。 家具の建て付けが悪く扉の開け閉めが困難 冷蔵庫の扉は持ち上げないと開かないなど がっかりでした。
2017 年 9 月入住 5 晚

10/10 超赞

Yuki

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
綺麗で素敵なホテル
非常に綺麗で快適に過ごすことができました。近くにコンビニもあるので、便利です。ただ夜になると、近くのバーの音楽がうるさく、ゆっくりリラックスされたい方には微妙かもです。
2017 年 8 月入住 2 晚

10/10 超赞

satoko，tokyo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
At the center of the town so very convenient .
Very convenient and excellent hotel. I can find everything around this hotel.
2017 年 8 月入住 1 晚

8/10 还可以

Jia Wen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 2 晚

10/10 超赞

Norliyana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
20 mins from Mataram, my overall stay in Aruna is first class. The staff are very helpful, the breakfast is delicious, the place is comfortable and safe. Stayed in the cottage, very ideal for any situation whether you come with family or friends. Will definitely stay here again. Totally value for money.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a great stay, room was clean and quiet, staff was helpful

6/10 一般

Daniel

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Nice hotel but stitched up by staff
Nice hotel but requested for boat to gili t and was stitched up the taxi was late and then made us pay more than we was told, the taxi driver stopped off at a shop trying to sell us other not tickets and told us we then had to pay for a horse and cart the rest of the way to the pier. The horses are very badly looked after so I was not happy supporting this service. Very upset the hotel did not arrange a better service considering my love for animals

8/10 还可以

Leendert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Zeer goed hotel met super ontbijt
Gedeeltelijk nieuw hotel super ontbijt. Uiterst vriendelijk personeel.

4/10 很差

真实旅客

不满意：住宿条件和设施
ze doen hun best .maar kan soms beter.kom wel teug
Terras aan het Strand met uizicht op zee. Practig onder de bomen. Zou wel iets gezelliger mogen zijn. De tuin ziet er netjes uit. De prijsen op het terras zijn voor wat er staat te duuur,an ga je even na de buurman. Regelen wij zelf wel

10/10 超赞

Hanna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous hotel with stunning service
From the moment we arrived we were treated phenomenally. Juice on arrival, free massage, great location across from the beach. The staff were all so friendly and he really room was beautiful. It couldn't have have been a more perfect stay.

8/10 还可以

Annette，Brisbane Australia

满意：清洁度、住宿条件和设施、客房舒适度
Great room at a great price.
Loved the room. Nice new building. Got a great price on Expedia 53% off. Was only there for one night before coming back to Bali but will stay there again next time m in Senggigi. The only problem I had was at check in 3 staff behind the counter with one other person being helped and still I waited some time to be checked in not sure why ? Then when checking out it also took quiet a long time.

4/10 很差

Deni，Brisbane

不满意：住宿条件和设施
Dreadful
No WiFi Free Wi Fi was advertised) No Cable TV. Cable TV was advertised Dirty Swimming Pool Room booked not available Had to walk over a 4 lane road for breakfast Different information on their system to my Wotif Itinerary and tried to charge me again for extra guest. This ended up in a heated argument as staff had no idea of what info they had from Wotif.

8/10 还可以

Franshi，Japan

满意：清洁度、员工和服务、客房舒适度
Clean room. Very good breakfast.
Nice clean room with a comfortable bed. No hair dryer or bath, but the shower was hot. The breakfast was wonderful!

8/10 还可以

Ronally，Indonesia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
very nice place gathering with family and colleague

8/10 还可以

Carol，Canada

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel across the road from the beach.
Friendly staff. Nice pool. Good food at the restaurant looking onto the beach.

6/10 一般

rajan，Melbourne

满意：客房舒适度，清洁度
Its is ok for the price. Location is very good. Low end 3 star hotel

4/10 很差

Jennifer，Canada

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
Great staff, very poor location
Good price for one night. We used it for transition between locations. Very helpful, friendly staff. Couples massage, in room, appropriate and very good. Staff brought in 2nd massage lady for couples. Nice walk around senggigi beach. Great sunset view. Free breakfast adequate. Very busy loud traffic, room facing road, ask to change if you get this room, we should've! Hotel is on both sides of busy road, traffic attendants try to help with crossing. Construction site next door, loud.

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel, friendly staff
We stayed one night, and it was comfortable, the staff were nice and assisted us with everything we needed. The room was clean, the bed was comfortable :)

8/10 还可以

roberta，Roma

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
nel complesso, soffisfacente
ho soggiornato nella parte "lato mare" dell'hotel, dove le camere sono un po' meno curate, ma da cui si può accedere alla spiaggia senza dover attraversare la strada. camera comoda, pulita anche se non proprio nuovissima, così come tutta la struttura. colazione media, come spesso accade in Indonesia, devi scegliere tra alcune pietanze

6/10 一般

정찬주，서울

满意：住宿条件和设施，员工和服务
가격대비! 괜찮은 퀄리티
각방에 모기향을 제공해 주지만 모기가 많았습니다. 방청소상태는 보통이였고 수영장은 매우 좋았습니다.

6/10 一般

Evangelos，Athens

满意：清洁度
不满意：客房舒适度
Average hotel at beautiful location
Location: 5-10 min. walk to center, right by a wonderful beach (much better than the central beach). Beachside rooms exposed to noise from street and bars (depending where your room is), but the rooms on the other side are now next to a construction side. Rooms with sea-view seemed rather disappointing, as the view was obstructed by an open-air seating area. Beachside rooms: basic and faded; outside seating area where there is also a hanger for towels. No safe (there is personal safe at the reception); no warm water in hand-basin; room does not get dark despite curtains; only one towel per person; 2 complimentary water bottles (almost daily); free mosquito repellent. Toiletries: shampoo, toothbrush, shower cap, soap (no shower gel, conditioner or body lotion; no slippers).For 3 days, there was a small construction site outside our room, with plenty of digging and a hole in the ground – no apologies made. Wifi: not in rooms, but at breakfast area (mediocre) Breakfast: by the sea. Excellent buffet, plenty of choice (Asian and Western food items, incl. egg station, cheese), well signed-out what the dishes are. However, there are days without buffet and you have to choose what kind of breakfast you want (e.g. Continental or Asian), and get only a limited amount of food items (e.g. one omelets, three toast slices, three cheese slices, one jam, one glass of juice). Staff: very friendly

6/10 一般

真实旅客

满意：客房舒适度，清洁度

6/10 一般

Harry

6/10 一般

CA，US

不满意：住宿条件和设施
Major construction next door
Nice beach side restaurant and set of rooms. But traffic road from the street, and major construction next door, even overlooking the pool area. Towards the end of stretch of stores on the beachfront, but still walkable to stores and restaurants. Website indicated that no front desk service and need to contact before arrival, which was inconvenient.

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Cheap hotel, you get what you pay for so to say... definitely not a family hotel. A major road splits the property and must be crossed to go from the pool to the beach.

6/10 一般

Saskia，Jakarta

满意：员工和服务
Adequate rooms close to the beach.
Staff was very friendly. The rooms were okay for us, but if you have high expectations of hotel rooms this wouldn't be for you.

6/10 一般

Bre，Boston

满意：清洁度
Improvements made, more needed
The room was clean. Very clean. The hotel has made updates to the guest rooms and bathrooms. They need wifi. The doors and windows have cracks. I got a massage (awesome!) and manicure(awful) and a roach crawled into my room. It was the only one I saw. I also saw a gecko. They really need to expand wifi to all of the rooms. I didn't check out the beach because the weather was bad. I ordered an es jeruk and I'm pretty sure they made it with the tap water because it made me sick. The food is pretty decent. I wouldn't stay here again because of the lack of internet and the improvements that still need to be made to the room. If they continue on the track they're on, the hotel should be much better within the next 5 years.

4/10 很差

Dee，Australia

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
STAY AWAY
Not a very good experience from start to finish.....would not recommend this hotel. * Air conditioning barely works. * Ants every where in our we asked them to spray our room but we had to buy our own. * Some desk staff I found to be rude and unhelpful but grounds staff and bar staff excellent. * We arranged transfer but no one picked us up then tried to charge us more than quoted for return transfers. * On arrival bedding configuration was wrong so after showing our original booking they just put mattress on the floor for our son. There are plenty of other hotels in the area I would recommend trying them first.