4/10 欠佳
Yang (Seville)
2018年2月9日
讚好：整潔度
不滿：職員與服務和住宿狀況
terrified by the sudden falling window
We were happy with the first stay at the hotel and came back again after three days. Unfortunately on the first night the bathroom window suddenly fell down without anyone touching it, and we had to change rooms twice. It was OK, though the new room was not as spacious; but what really upsets me is the hotel falsely suspected us to be the ones who broke the window without clarifying with us, and the male receptionist (or hoel manager) on the moening of Feb. 10th gave us a poker face without saying any sorry even after we explained that no one ever tried to touch that window. Just because it's a "fixed" window doesn't mean it won't come off due to some force from outside like cats, and the truth is the window is simply too high for anyone to barely touch it from inside! We were very disappointed with the hotel's attitude towards this kind of emergency accident. Think twice and have your fingers crossed if you want to stay in this kind of "antique" hotel.
Yang
於 2018 年 2 月住了 1 晚