Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your splendid comments regarding all most every aspect of the hotel. Your satisfaction is the best praise and recognition on our works which will certainly encourage our team to continuously contribute our efforts to maximize the guest’s satisfaction. Thank you very much for your time and we’re looking forward to seeing you again in the near future.
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your splendid comments regarding all most every aspect of the hotel. Your satisfaction is the best praise and recognition on our works which will certainly encourage our team to continuously contribute our efforts to maximize the guest’s satisfaction. Thank you very much for your time and we’re looking forward to seeing you again in the near future.
8/10 不錯
man cheong
商務旅客
2020年1月21日
讚好:整潔度、住宿狀況和客房舒適度
man cheong
於 2020 年 1 月住了 1 晚
Justin W 於 2020年1月30日的回應
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your splendid comments regarding all most every aspect of the hotel. Your satisfaction is the best praise and recognition on our works which will certainly encourage our team to continuously contribute our efforts to maximize the guest’s satisfaction. Thank you very much for your time and we’re looking forward to seeing you again in the near future.
6/10 一般
真實旅客
多人同遊
2020年1月14日
不滿:職員與服務
房間熱水不夠熱
房間熱水不夠熱
真實旅客
於 2020 年 1 月住了 3 晚
Justin W 於 2020年1月30日的回應
Dear Guest: Thank you for choosing Hotel Equatorial Shanghai and your earnest comments regarding your stay. We are deeply regretted by the defects and suggestions you pointed out for us. These matters have since been brought to the attention of the hotel management. Please, feel free to contact us for further suggestion and question for our service and facilities. We sincerely hope to see you again to feel the progress we are making.
10/10 優異
Kelly
家人同遊
2020年1月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kelly
於 2020 年 1 月住了 2 晚
Justin W 於 2020年1月30日的回應
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your splendid comments regarding all most every aspect of the hotel. Your satisfaction is the best praise and recognition on our works which will certainly encourage our team to continuously contribute our efforts to maximize the guest’s satisfaction. Thank you very much for your time and we’re looking forward to seeing you again in the near future.
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your comments. To assist our guests in any way possible is the primary task for every staff member at the Hotel Equatorial Shanghai to complete. To ensure guest satisfaction is our ultimate goal which we strive to achieve guest requirements. Thank you for your time. We look forward to seeing you again soon.
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your comments. To assist our guests in any way possible is the primary task for every staff member at the Hotel Equatorial Shanghai to complete. To ensure guest satisfaction is our ultimate goal which we strive to achieve guest requirements. Thank you for your time. We look forward to seeing you again soon.
8/10 不錯
YAWEN
商務旅客
2019年11月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
YAWEN
於 2019 年 11 月住了 2 晚
Justin W 於 2019年11月25日的回應
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your comments. To assist our guests in any way possible is the primary task for every staff member at the Hotel Equatorial Shanghai to complete. To ensure guest satisfaction is our ultimate goal which we strive to achieve guest requirements. Thank you for your time. We look forward to seeing you again soon.
4/10 欠佳
YIFEI
2019年10月30日
不滿:職員與服務和住宿狀況
難以想像的星級酒店
入住時,酒店安排了大床房,由於同行兩人入住,我們要求加一條被子,結果我們等了差不多一個小時未有送到。唯有再去前台要求。第二天客房打掃後,收走一條被子,我又要打電話要求再送一條被子。很難想像這是一家四星級酒店。效率極低。入住check in 還要大排長龍。不如道前台是否一直都是這樣的低效率服務。
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your splendid comments regarding all most every aspect of the hotel. Your satisfaction is the best praise and recognition on our works which will certainly encourage our team to continuously contribute our efforts to maximize the guest’s satisfaction. Thank you very much for your time and we’re looking forward to seeing you again in the near future.
8/10 不錯
真實旅客
2019年10月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 10 月住了 4 晚
Justin W 於 2019年10月12日的回應
Dear Guest: Thank you for taking time to review Hotel Equatorial Shanghai and your comments is very important for us. Hotel Equatorial Shanghai is strategically located at Jing'An in the heart of downtown Shanghai. It’s known for our warm hospitality and excellent customer service, the imperial hotel offers extensive business, meeting and recreational facilities. Thank you for choosing to stay with us and hope to your next visit.
8/10 不錯
wai
2019年10月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good location, clean, and the breakfast buffet is especially good.
wai
於 2019 年 9 月住了 2 晚
Justin W 於 2019年10月12日的回應
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your splendid comments regarding all most every aspect of the hotel. Your satisfaction is the best praise and recognition on our works which will certainly encourage our team to continuously contribute our efforts to maximize the guest’s satisfaction. Thank you very much for your time and we’re looking forward to seeing you again in the near future.
Dear valued guest: Thank you for choosing Hotel Equatorial Shanghai. Please, feel free to contact us for further suggestion and question for our service and facilities. We sincerely hope to see you again to feel the progress we are making.
8/10 不錯
真實旅客
2019年8月13日
讚好:職員與服務、設施服務和住宿狀況
very quick response. The room is tidy and clean during my stay.
真實旅客
於 2019 年 8 月住了 1 晚
Justin W 於 2019年8月16日的回應
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your splendid comments regarding all most every aspect of the hotel. Your satisfaction is the best praise and recognition on our works which will certainly encourage our team to continuously contribute our efforts to maximize the guest’s satisfaction. Thank you very much for your time and we’re looking forward to seeing you again in the near future.
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your splendid comments regarding all most every aspect of the hotel. Your satisfaction is the best praise and recognition on our works which will certainly encourage our team to continuously contribute our efforts to maximize the guest’s satisfaction. Thank you very much for your time and we’re looking forward to seeing you again in the near future.
Dear Guest: Thank you for taking time to review Hotel Equatorial Shanghai and your comments is very important for us. Hotel Equatorial Shanghai is strategically located at Jing'An in the heart of downtown Shanghai. It’s known for our warm hospitality and excellent customer service, the imperial hotel offers extensive business, meeting and recreational facilities. Thank you for choosing to stay with us and hope to your next visit.
10/10 優異
真實旅客
2019年5月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good stay experience
Easy to reach with MRT. Many good restaurants around the area. The hotel reception is friendly and helpful. Breakfast is good.
真實旅客
於 2019 年 5 月住了 3 晚
Justin 於 2019年7月10日的回應
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your comments. To assist our guests in any way possible is the primary task for every staff member at the Hotel Equatorial Shanghai to complete. To ensure guest satisfaction is our ultimate goal which we strive to achieve guest requirements. Thank you for your time. We look forward to seeing you again soon.