Good location next to Naama Bay
Sea View - A side of building had good size room and bathroom, the room is alot smaller on the B side of the building
Hotel Management tried very hard to fix any issue, however the general staff require better training in hospitality e.g when you tell a guest you will bring them towel in 5 mins, do it. Also in a hot country like Eygpt, upon arrival if you ask guest to wait 10 mins in lobby until the room is prepared, offer water.
Mr Ehab was great and tried to fix many things and took onboard the feedback provide.
A little staff training in hospitality and this hotel would receive 10/10 from me
The matress is one of the worst i have slept on in any 4 star hotel, also when i came with my partner, instead of providing a double bed, we were given 2 single beds joined together after we entered the room, this is common practice in many hotels, but they gave to single duvet /blanks not one double to share, secondly the mattress has something around the edge which felt like wood, so its some what comfortable in the middle but the edges are unbearable, so when you join 2 single beds then the middle of the bed is the worsest place to sleep, so we slept on separate ends of the bed
