7 個室外泳池;8:00 至 18:00 開放;泳池傘、躺椅

White Hills Resort的評價

5 out of 5
White Hills Resort
Qesm Sharm Ash Sheikh, Sharm El Sheikh, South Sinai Governorate

評價

9.4

完美

10 分評分,優異;24 則評價中有 18 則" "
8 分評分,不錯;24 則評價中有 5 則" "
6 分評分,一般;24 則評價中有 0 則" "
4 分評分,欠佳;24 則評價中有 1 則" "
2 分評分,很差;24 則評價中有 0 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Bibi Yasmin

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 8 晚
Team of White Hills Resort 於 2024年5月2日的回應
Dear Ms. Maya Gabr,First of all we would like to thank you for choosing White Hills Resort for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback.We hope very soon to welcome you back in your second home in Egypt, White Hills Resort.With Best Regards,

10/10 優異

JADE

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Choosing White Hills for our stay was an excellent decision, and we are eager to share our positive experience. From the moment we arrived, the hospitality and warmth of your staff stood out. Mina at the front desk deserves special mention for his exceptional assistance and welcoming demeanour. His professionalism and attention to detail ensured a smooth and delightful check-in experience. The highlight of our stay, however, was the Posh Club upgrade. The additional amenities and luxurious offerings provided an unparalleled level of comfort and sophistication. I thoroughly enjoyed the exclusive perks, making my stay truly memorable. The attention to detail in the Posh Club was commendable, and it undoubtedly added an extra layer of luxury to the overall experience. I would like to extend my sincere gratitude to Louela, the Posh Club manager, for her accommodating attitude and dedication to ensuring we had a wonderful stay. Her commitment to delivering top-notch service did not go unnoticed, and it truly contributed to the overall positive impression of White Hills Resort. Undoubtedly, we will be booking future stays at White Hills Resort.
White Hills Resort 於 2024年2月29日的回應
Dear GuestFirst of all we would like to thank you for choosing White Hills Resort for your holidaysThank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback.We are pleased to know that you spend a great time with us.We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.We are counting the time to welcome you back in your second home in Egypt, White Hills Resort.With Best Regards,Team of White Hills Resort

10/10 優異

Nidah

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
An amazing property with lovely welcoming staff. Could not fault this place. So much to do within the resort
於 2024 年 2 月住了 5 晚
White Hills Resort. 於 2024年2月29日的回應
Dear Guest,First of all we would like to thank you for choosing White Hills Resort for your holidaysThank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback.We are pleased to know that you spend a great time with us.We are counting the time to welcome you back in your second home in Egypt White Hills Resort.With Best Regards,Team of White Hills Resort.

10/10 優異

Bai

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wael, Muhammed, and Mina really took care of me. They made sure all my concerns were addressed. They made the extra efforts to make sure the room was decorated nicely. A special thank you also goes out to Mahane the Golf Cart driver. All these individuals made sure my experience at the hotel was amazing. They provided me with great customer service and I truly appreciate all their efforts. Additionally the food and drinks served at the hotel were equally as good, with a lot of options and varieties to choose from. This is one of the most beautiful and aesthetically pleasing hotels I have stayed at. I would definitely recommend this hotel to my friends and family.
Team of White Hills Resort 於 2024年2月20日的回應
Dear Bai,Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services.Your review is the biggest motivation for us. We would like to express our gratitude for such a warm review and especially that you mentioned name of team members who did your vacation. Head Management will be informed about their performance.We hope time will pass very quickly and will see you very soon in White Hills Resort.With Best Regards,

10/10 優異

Jankar

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 4 晚
Guest Experience Team 於 2023年8月31日的回應
Dear Mr. Jankar,Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, White Hills Resort very soon.With best regards,Team of White Hills Resort

10/10 優異

ayman

多人同遊
Love this resort definitely will be back.
於 2023 年 7 月住了 3 晚
Guest Experience Team 於 2023年8月7日的回應
Dear Mr Ayman,Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, White Hills Resort very soon.With best regards,Team of White Hills Resort

10/10 優異

Muhammed

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mükemmel Güleryüz çok teşekkür ederiz
於 2023 年 4 月住了 1 晚
Abdeslalam 於 2023年5月1日的回應
Dear MR Muhammed , Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services. Your review is biggest motivation for us. We would like to express our gratitude for such warm review. We hope time will pass very quickly and will see you very soon in White Hills Resort With Best Regards, Team of White Hills Resort

10/10 優異

SEZEN

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 4 月住了 5 晚
Guest Experience Team 於 2023年4月22日的回應
Dear Mr/Ms Sezen,Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, White Hills Resort very soon.With best regards,Team of White Hills Resort

10/10 優異

Burak

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A week away with my little family
The beach has direct access to the sea with a few ladders, and corals are as good as you can see on very deserted areas, with full of sardines, trevally and even some barracudas were there. It was not so crowded during our stay so doing freediving and scuba was great, we had a very good scuba instructor (Shawky) and the staff was very talented at the diving center. While booking it was stated as breakfast included but they serve as all inclusive property and drinks, dinner, lunch and snacks are all included. There are many different pools and bars, A La Carte restaurants that you can try both international and local cuisines. Sun beds are very efficient and block the sun from your face, early checkin option, airport shuttle and a warm welcoming despite arriving there very late and welcome drinks at the reception was great.
於 2023 年 3 月住了 6 晚
Guest Experience Team 於 2023年4月10日的回應
Dear Valuable Guest,First of all we would like to thank you for choosing White Hills Resort for your holidaysThank you so much that you shared your vacation experience with us. We are pleased that you find time and wrote your feedback.We are pleased to know that you spend a great time with us.We are counting the time to welcome you back in your second home in Egypt White Hills Resort.With Best Regards,Team of White Hills Resort.

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Needs some work.
The resort was nice and very clean. Service was okay, but was quite up to what it should have been. Several restaurants included in all inclusive price, but it was suggested to make a reservation for all of them except the main dining hall (we were seated quickly without one). The main dining area had a lot of food options, but majority of food was sitting under heat lamps in. They have an app where you can make reservations among other things. They also had a couple of pools and one adult only infinity pool. There was pageant activities going on while we were there and people were asked to move from the adults only pool area to accommodate them something that the property should have divulged on check in. They had lots of sitting areas on the beach, beach activities (stretching,darts, etc), and excursions available for additional purchase. Golf carts could be called from bus stops and used to get around (stops could use some shade). Overall stay was nice, but probably wouldn’t go back especially given the price vs the service provided.
於 2023 年 2 月住了 3 晚
Guest Experience Team 於 2023年3月11日的回應
Dear Anonymous,Warm greetings from White Hills Resort Sharm El Sheikh.We appreciated your time to post your feedback, it is very important for us to know quality of our operation.Our Team is taking very seriously guest recommendation to act accordingly and improve in the future.We are not just reading or listening we are studying properly each single comment to eliminate in the future.On behalf of all our team we are sorry for not meeting all your vacation expectations.Please be informed that our Guest Experience Team with Head Management passing by guest just to check about their comfort of stay, please do not hesitate to inform them in case you have any recommendation. The team will do their best to act immediately to improve your vibe of vacation. Our main target to reach maximum guest satisfaction.Once again we are sorry for not meeting your vacation expectations. We hope you will give us chance to show our hospitality.With Best Regards,Team of White Hills Resort Sharm El Sheikh

8/10 不錯

Vadim

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awsome Resort but need to work on the menu
This is a great resort with the exceptional service by all staff members. The only negative was a relatively poor food selection, compared to all other all-inclusive resorts that I'd visited before.
於 2023 年 1 月住了 7 晚
Guest Experience Team 於 2023年1月16日的回應
Dear Mr. Vadim, Sunny greetings from White Hills Resort Sharm El SheikhWe are pleased to know that you spend good holidays with us.We are understanding how vacation is important for our valuable guests and we are extremely sad to know that you didn’t had wonderful time with us. Thank you so much for providing details. We are understanding that each guest has his own preference. Executive Chef constantly present in the restaurant in order to assist for our guests in case they have special requests or they would like to share their dining experience. We would like to highlight for our Future Coming Guests that we have 8 uniquely themed à la carte restaurants with specialist chef. During dining meals, Guest Experience Agent with Chef asking guest about food quality satisfaction. Please do not hesitate to share with them about your meal impression or individual preferences. We hope very soon to welcome you back in your second home in Egypt and we are sure you will notice big changes in your recommended subject. With Best Regards, Team of White Hills Resort Sharm El Sheikh

4/10 欠佳

Emerson

家人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
It is a new hotel good facilities but the concept of all inclusive is not at the level of European Mediterranean resorts they already know my feedback but care very little I bet they will reply “sorry please give us more details yadayadayada” but is not real they dont really care
Guest Experience Team 於 2023年1月8日的回應
Dear Mr. Emerson,First of all, we would like to thank you for choosing White Hills Resort for your holidays.We appreciated your time to post your feedback, it is very important for us to know quality of our operation.According to your evaluation we could see that not all service meet your expectations. We are sorry for that.Our Team is taking very seriously guest recommendation to act accordingly and improve in the future.We are not just reading or listening we are studying properly each single comment to eliminate in the future.On behalf of all our team we are sorry for not meeting all your meals and beverages expectations in details.Kindly be informed that we are already working to implement new open buffet with the large variety of dishes . Head Management was informed and will check our variety of beverages as well to prevent negative comments from our Future Beloved Guests.As well we would like to highlight for our Future Coming Guests that we are trying to provide personalized service during stay in the Resort. Guest will be contact by guest service center department:-upon check in to the room – to be sure that room is meeting your expectation-call to the room during your vacation – to be sure that you enjoy your vacationHead Management will contact you by the Resort infrastructure (pool; beach).During breakfast and dinner time Executive Chef, Food and Beverage Manager, Quality Manager - asking about food, service - to be sure that guest enjoy food and beverage selection, in case of special request we will be more than happy to prepare special meal.We are doing all above mentioned guest contact just to reach maximum guest satisfaction, please do not hesitated to inform us in case any request that Head Management can act on the spot.We will be more than happy if we will have an opportunity to share with you our improvement. Once again, we are sorry for not meeting your vacation experience with us and we hope you will give us chance to show other hospitality.With Best Regards,White Hills Resort.

10/10 優異

Hani

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent sea view, nice design and layout, clean pools and beach. Though they have a sandy beach area, the seashore is rocky. Lacks some entertainment options such as waterslides, tennis or basket courts, etc... poolside beverages and mocktails are below average.
Guest Experience Team 於 2023年1月8日的回應
Dear Mr. Hani , First of all, we would like to thank you for choosing White Hills Resort Sharm El Sheikh for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We are taking in consideration each single recommendation in order to make corrective action and prevent in the future, details regarding negative subject mentioned in reviews, assisting us to understand in details what we need to improve and to make immediately action.According to your evaluation, we could see that mainly you were satisfied with your stay in the Resort, but some issue we need to improve. We are sorry for not meeting all your vacation expectations.We are very sorry that you were unsatisfied with our beverages quality, Head of department was informed and will recheck all cocktails and mocktails receips and will organize special training for our barmen team to increase the quality of drinks and services.Please be informed that our Guest Experience Team with Head Management passing by guest just to check about their comfort of stay, please do not hesitate to inform them in case you have any recommendation. The team will do their best to act immediately to improve your vibe of vacation. Our main target to reach maximum guest satisfaction.We hope very soon to welcome you back in your second home in Egypt, White Hills Resort Sharm El Sheikh.With Best Regards, Team of White Hills Resort Sharm El Sheikh

10/10 優異

Zev

讚好:整潔度、職員與服務、設施服務和住宿狀況
Guest Experience Team 於 2023年4月10日的回應
Dear Valuable Guest,Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, White Hills Resort very soon.With best regards,Team of White Hills Resort

10/10 優異

Patricia

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
wonderful
於 2022 年 11 月住了 9 晚
Guest Experience Team 於 2022年11月23日的回應
Dear Ms. Patricia,Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, White Hills Resort very soon.With best regards,Team of White Hills Resort

10/10 優異

Nigel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice new resort. Lovely pools. Helpful staff. Good spa.
於 2022 年 11 月住了 2 晚

10/10 優異

JUNYUAN

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 11 月住了 1 晚
Guest Experience Team 於 2023年4月10日的回應
Dear Valuable Guest,Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, White Hills Resort very soon.With best regards,Team of White Hills Resort

10/10 優異

Edy Omar

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 7 晚
Guest Experience Team 於 2022年11月23日的回應
Dear Mr. Edy Omar,Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, White Hills Resort very soon.With best regards,Team of White Hills Resort

8/10 不錯

Lindsay

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful, new property. Given how new the resort is, they are still working out some of the details…but the team went above and beyond to make our stay enjoyable.
於 2022 年 11 月住了 6 晚
Guest Experience Team 於 2022年11月23日的回應
Dear Ms. Lindsay,First of all we would like to thank you for choosing White Hills Resort for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, White Hills Resort.With Best Regards, Team of White Hills Resort

10/10 優異

Kanapathipillai (London)

於 2022 年 11 月住了 3 晚
Guest Experience Team 於 2023年4月10日的回應
Dear Valuable Guest,Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, White Hills Resort very soon.With best regards,Team of White Hills Resort

8/10 不錯

Eerz

商務旅客
讚好:職員與服務和住宿狀況
於 2022 年 11 月住了 3 晚
Guest Experience Team 於 2022年11月19日的回應
Dear Mr/Ms Eerz,First of all we would like to thank you for choosing White Hills Resort for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, White Hills Resort.With Best Regards, Team of White Hills Resort

10/10 優異

Nigel

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel. Great pools. Great swimming at the beach.
於 2022 年 11 月住了 1 晚
Guest Experience Team 於 2022年11月19日的回應
Dear Mr/Ms Nigel,Let us thank you for choosing White Hills Resort for your holiday and for high rating of our services.We look forward to welcoming you back to your second home in Egypt, White Hills Resort very soon.With best regards,Team of White Hills Resort