Laguna Beach Shaws Cove Beach Hotels

"The staff gave us the worst room possible. TV and bathroom vent dont work. The bed is is definitely a full size bed and they advertised it as “spanish queen”. The doors are dirty and the windows dont even close. I was supposed to get an ocean view and instead I got a view of the alley behind the hotel. I went to the lobby to fix this and he said “sorry the hotel is the one that is ocean view, not the room. It will be $200 more if you want an upgrade”. Super deceitful in their advertising and unaccommodating. "

"Don’t get me wrong room was clean more of a older hotel for sure the line was long for check in only 2 people working parking is horrible so I recommend valet for 45$ a night and they also don’t have a elevator so expect a 1hr of waiting for your luggage if you have a lot. As we struggled to find our room the key didn’t work so I had to go back and wait in line to get new keys?! Definitely won’t be staying here again. "

"Great location with great access to everything by foot. "

"Beautiful view of the ocean and shoreline from the room. At high tide, the waves crash right up against the property. The view of the ocean from inside the room makes you feel like you are on a cruise. Great access to the beach. Bachir welcomed us when we arrived and gave us the ideal room. He was very friendly and warm. He made us feel well taken care of."

"Excellent location, nice pool and nice staff. "

"No ocean view. No housekeeping. We were given trash bags to put our trash outside. We were told to put dirty towels outside room. Hole in bathroom covered with plastic and duct tape. Broken toilet seat which pinched upon using. We had to go to office for towels, cups, Keurig coffee cups. Our room was next to a demolition site with dirt and tractors visible on leaving room. It was my birthday vacation and very disappointing. I am filing a claim for reimbursement, I have all documenting photos. "

"Ocean view was great "

"Room was okay staff was great the only thing I didn’t like was how you can hear everything from everyone’s room. You can hear footsteps walking at all hours, woke up at 5am to someone walking the damn carpet. Lol"

"Very nice"