住宿正面 (夜晚)

謝珀頓凱斯特酒店的評價

4.5 out of 5
謝珀頓凱斯特酒店
177-183 Welsford Street, Shepparton, VIC

評價

8.8

優異

10 分評分,優異;364 則評價中有 179 則" "
8 分評分,不錯;364 則評價中有 146 則" "
6 分評分,一般;364 則評價中有 26 則" "
4 分評分,欠佳;364 則評價中有 12 則" "
2 分評分,很差;364 則評價中有 1 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚
Michael - Property Manager 於 2019年1月15日的回應
Hello. Thanks for your 8/10 review. Hope to welcome you back in the near future.

10/10 優異

Lisa

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Michael - Property Manager 於 2024年4月29日的回應
Hello Lisa,Thank you for your 5 star review. We loved hearing you enjoyed your stay and hope to welcome you back next time you are in Shepparton.

10/10 優異

Joan

伴侶同遊, 商務旅客
讚好:整潔度和住宿狀況
Friendly helpful staff made our stay. Had a call the day before arrival to ask what time we expect to arrive. How good is that? Great location.
於 2024 年 4 月住了 2 晚
Michael - Property Manager 於 2024年4月23日的回應
Hello Joan. Thank you for your review and kind words. We are so happy to hear how much you enjoyed your stay. Hope to welcome you back next time you are in Shepparton.

8/10 不錯

Barry

讚好:整潔度和住宿狀況
Hi…Everything was as expected in a Quest apartment. Unfortunately the shower was terrible, only a dribble. Management need to look at this..
於 2024 年 1 月住了 1 晚
Michael - Property Manager 於 2024年1月14日的回應
Hello Barry,Thank you for your review and feedback as it is vital to ensure our guests have an effortless stay with us. Hope to welcome you back again soon.

10/10 優異

Daniel

讚好:整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Michael - Property Manager 於 2024年1月14日的回應
Hi Daniel,Thank you for your review and your 5/5 rating. We are happy to hear you enjoyed your stay. We look forward to welconming you back next time you ar in Shepparton.

8/10 不錯

Paul

家人同遊
讚好:整潔度、設施服務和住宿狀況
Good quiet location. Very good staff.
於 2023 年 12 月住了 1 晚
Michael - Property Manager. 於 2023年12月27日的回應
Hello PaulThank you for your review. We are happy you enjoyed your stay and our central location. Hope to welcome you back again in the near future.

8/10 不錯

David

讚好:整潔度和客房舒適度
於 2023 年 12 月住了 1 晚
Michael - Property Manager 於 2023年12月27日的回應
Hello DavidThank you for your review. Hope to welcome you back soon

8/10 不錯

Mehdi

讚好:整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Michael - Property Manager 於 2023年12月14日的回應
Hello Mehdi,Thank you for taking the time to review. We hope to welcome you back next time you are in Shepparton

8/10 不錯

Lizza

於 2023 年 11 月住了 1 晚
Michael - Property Manager 於 2023年12月14日的回應
Hello Lizza,Thank you for your review and feedback. Hope to welcome you back again in the near future.

10/10 優異

Darren

家人同遊, 多人同遊
讚好:整潔度、設施服務和住宿狀況
Property was clean and close to the city. Would stay here in the future.
於 2023 年 10 月住了 1 晚
Michael - Property Manager 於 2023年10月7日的回應
Hello Darren Thank you for your review and recommendation. We look forward to welcoming you back again in the near future

4/10 欠佳

Joyce

家人同遊
不滿:整潔度
When signing in person on desk was quite abrupt and with only a perfunctory welcome. Biggest shock was the absolute filth around the shower door. It hadn’t had a genuine clean for some time. Also the noise from the next room was quite evident (we were in a room that had a connecting door- avoid this).
於 2023 年 9 月住了 1 晚
Michael - Property Manager 於 2023年9月25日的回應
Hello Joyce,Thank you for taking the time to review our hotel and provide valuable feedback. Sorry your experience was not to an acceptable standard. Your review has been discussed with all staff involved as this is unacceptable.

10/10 優異

Grahame

讚好:整潔度和客房舒適度
於 2023 年 9 月住了 1 晚
Michael- Property Manager 於 2023年9月20日的回應
Hello Grahame,Thank you for your review. We are thrilled to hear you enjoyed your stay. We look forward to welcoming you back next time you are in Shepparton.

10/10 優異

Richard

於 2023 年 7 月住了 1 晚

10/10 優異

ANTHONY

商務旅客
讚好:整潔度和客房舒適度
於 2023 年 6 月住了 1 晚
Michael - Property Manager 於 2023年7月1日的回應
Hello Anthony. Thank you for your 10/10 review. We are so happy to hear you enjoyed your stay. It was a pleasure having you stay with us and hope to welcome you back again soon.

8/10 不錯

Kim

讚好:整潔度和客房舒適度
Good hotel (no complaints)
Great location. Close to the beautiful lake. A short walk into the cbd. Always a parking space. Rooms were clean and comfortable with friendly staff
於 2023 年 5 月住了 4 晚
Michael - Property Manager 於 2023年6月2日的回應
Hello Kim. Thank you for your review and feedback. It was a pleasure having you stay with us and hope to welcome you back again next time you are in Shepparton.

10/10 優異

Mike

讚好:整潔度、設施服務和住宿狀況
Great service, very comfortable and very clean.
於 2023 年 5 月住了 2 晚
Michael - Property Manager 於 2023年5月29日的回應
Ho Mike. Thanks for your review. Great to hear you enjoyed your stay. Hope to welcome you back again soon.

10/10 優異

Nikki (Wodonga)

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great venue, location and service.
於 2023 年 4 月住了 1 晚
Michael - Property Manager 於 2023年4月30日的回應
Hi Nikki. Thank you for your review. We are so happy to hear you enjoyed your stay and hope to welcome you back again in the near future.

10/10 優異

Michelle

伴侶同遊
讚好:整潔度和住宿狀況
Exactly what we were expecting. Greeted and farewell rd by friendly staff both sides of our stay. Would pick again if up that way. Thank you!
於 2023 年 4 月住了 1 晚
Michael - Property Manager 於 2023年4月30日的回應
Hello Michelle,Thank you for your review and feedback. We are thrilled to hear you enjoyed your stay and look forward to welcoming you back next time your in Shepparton.

10/10 優異

Brett

於 2023 年 3 月住了 1 晚
Michael - Property Manager 於 2023年4月12日的回應
Hello Brett,Thank you for your 5 star review. We are thrilled to hear you enjoyed your stay. Hope to welcome you back again soon.

10/10 優異

Elisha

家人同遊, 親子同遊
讚好:整潔度、設施服務和住宿狀況
Lovely front desk ladies, easy parking, clean rooms. Highly recommend 😊
於 2023 年 1 月住了 1 晚
Michael - Property Manager 於 2023年1月30日的回應
Hello Elisha,Thank you for reviewing our hotel and providing feedback. We are thrilled to hear you anjoyed your stay and hope to welcome you back in the near future.

10/10 優異

真實旅客

家人同遊
讚好:整潔度和客房舒適度
於 2022 年 12 月住了 2 晚
Michael - Property Manager 於 2022年12月28日的回應
Thank you for your review and your 10/10 score. Hope to welcome you back again in the near future.

8/10 不錯

Patrick

商務旅客
讚好:整潔度
於 2022 年 11 月住了 2 晚
Michael - Property Manager 於 2022年11月21日的回應
Hi Patrick,Thank you for taking the time to review our hote. Hope to welcome you back again in the near future.

8/10 不錯

Don

讚好:整潔度、設施服務和住宿狀況
於 2022 年 11 月住了 1 晚

8/10 不錯

Jess

讚好:整潔度、設施服務和住宿狀況
於 2022 年 10 月住了 1 晚

4/10 欠佳

Ian

伴侶同遊
不滿:設施服務和住宿狀況
Bathroom had a tub bath/shower combination. Being older it was difficult getting into and out of the stall. Overpriced for what i got. Wont be staying here again. There are plenty of other options available in the area.
於 2022 年 9 月住了 1 晚
Michael - Property Manager 於 2022年9月21日的回應
Hello Ian. Thank you for your review. Saddened to hear you give us a 2/5 review when it clearly states on the website the shower over bath combination in the room type you selected. For future reference our studio apartments have a walk in shower.

8/10 不錯

CHarnan

讚好:整潔度和客房舒適度
Was a lovely stay - overnight comfort
於 2022 年 7 月住了 1 晚
Michael - Property Manager 於 2022年7月5日的回應
Hello Charnan, Thank you for taking the time to review our hotel. Happy to hear you enjoyed your stay. We hope to welcome you back again soon.

10/10 優異

Michelle

於 2022 年 7 月住了 1 晚
Michael - Property Manager 於 2022年7月3日的回應
Hello Michelle, Thank you for your review. We are thrilled to hear you enjoyed your stay and hope to welcome you back again soon.

10/10 優異

Dennis

於 2022 年 5 月住了 1 晚

10/10 優異

Nikki (Wodonga)

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
A lovely stay great service
於 2022 年 5 月住了 1 晚
Michael - Property Manager 於 2022年5月16日的回應
Hello Nikki, Thank you for your review. We are so happy to hear you enjoyed your stay. Hope to welcome you back again in the near future.

4/10 欠佳

Jacqui

家人同遊
A large hotel like this should really be manned 24th it’s. Noisy, drunken neighbours ruined our weekend.
於 2022 年 4 月住了 1 晚
Michael - Property Manager 於 2022年4月29日的回應
Hello Jacqui, Thank you for your review. Although reception is not manned 24hrs, we do have a manager who is on call after hours that could have dealt with the noisy guests immediately. Once we were made aware by another guest, they were evicted. We are sorry the actions of the inconsiderate guests affected your stay.

2/10 很差

Josephine

不滿:整潔度和住宿狀況
The cleanliness, or lack thereof, was disgusting. The shower had mold and mildew all over it, and there was SNOT on the shower walls...two of them. Soooo disgusting. And a massive white again on one of the seats. Won't ever stay here again. And Expedia should reconsider advertising this property.
於 2022 年 4 月住了 1 晚
Michael - Property Manager 於 2022年4月24日的回應
Hello Josephine. Thank you for taking the time to review our hotel and provide feedback. Sorry you felt the apartment was not presented and cleaned to a satisfactory level. This is definitely not the standard we present our apartments and that is evident in all our reviews. Sorry floor the inconvenience caused.

8/10 不錯

Robert

於 2022 年 4 月住了 2 晚

6/10 一般

Jose Romeo

家人同遊
讚好:住宿狀況
不滿:整潔度
Bed Linen are not clean
於 2022 年 3 月住了 1 晚
Michael- Property Manager 於 2022年4月3日的回應
Hello Jose. Thank you for your review and feedback. I can assure you the sheets were clean as all our linen is supplied by a very reputable linen supplier. I have passed on your feedback to our housekeeping dept to ensure all linen that is not perfect is not used and sent back to the linen supplier so this does not happen again.

8/10 不錯

Janice

讚好:客房舒適度
於 2022 年 3 月住了 2 晚
Michael - Property Manager 於 2022年3月29日的回應
Hi Janice. Thank you for taking the time to review our hotel. We hope to welcome you back again.

10/10 優異

David

於 2022 年 3 月住了 1 晚
Michael - Property Manager 於 2022年3月7日的回應
Hello David. Thanks for taking the time to review our hotel. It makes us so happy to receive a 10 as it tells us how much you enjoyed your stay with us. We look forward to having you stay again.

10/10 優異

Averil

伴侶同遊
讚好:整潔度和住宿狀況
We like the location, it’s close to the lovely Victoria Lake park & SAM. Supermarket close by. You can walk to Fryer St dining area.
於 2022 年 3 月住了 1 晚
Michael - Property Manager 於 2022年3月6日的回應
Hello Averil, Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and our central location. We hope to welcome you back again.

8/10 不錯

Suet Peng

多人同遊
讚好:整潔度、設施服務和住宿狀況
We enjoy the apartment space. However need more air conditioning or at least fan in bedroom.
於 2022 年 2 月住了 2 晚
Michael - Property Manager 於 2022年3月2日的回應
Hello Suet. Thank you for your review and feedback. Hope to welcome you back again in the near future.

4/10 欠佳

Brian

於 2022 年 2 月住了 1 晚

10/10 優異

Craig

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Lovely clean and spacious property. Staff were courteous and professional and extremely helpful. Great stay!
於 2022 年 2 月住了 1 晚
Michael - Property Manager 於 2022年2月20日的回應
Herllo Craig, Thank you for taking the time to review our hotel. It gives us great pleasure to hear how much you enjoyed your stay. I have passed on your kind words to all staff. Hope to welcome youback.

10/10 優異

David

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Great location, friendly staff. Was able to check in well before our check in time to drop off bags and continue exploring the area. Great secure undercover parking for our motorcycles. Will definitely be back. Thanks
於 2022 年 1 月住了 1 晚
Michael - Property Manager 於 2022年1月17日的回應
Hello David, Thank you for taking the time to review our hotel. We are so appy to hear you enjoyed your stay and look forward to welcoming you back to Quest Shepparton

8/10 不錯

Mark

伴侶同遊
不滿:住宿狀況
Great location. Building and rooms in need of a upgrade- furniture in our room was chipped and broken. Sofas dirty with food crusted on them. Kitchen stank of old grease - filters /air extractor fan need replacing. Just a bit worn - expected more from Quest esp given price.
於 2022 年 1 月住了 3 晚
Michael - Property Manager 於 2022年1月14日的回應
Hello Mark Thank your for taking the time to review our hotel and provide feedback. Unfortunately due to covid our new furniture that was due late last year is still on transit. Hope to welcome you back again.

10/10 優異

Anthony

家人同遊
讚好:整潔度和客房舒適度
Everything was great. Staff was lovely. The bathrooms could do with a renovation.
於 2021 年 12 月住了 3 晚
Michael - Property Manager 於 2022年1月4日的回應
Hello Anthony, Thank-you fro taking the time to review our hotel and provide feedback. Look forwardto welcoming you back to Quest Shepparton.

8/10 不錯

Cynthia

讚好:整潔度和客房舒適度
Good Location
The room was small, clean with a small kitchenette which we didn't use during our stay. We had the king bed and it was comfortable. It was not as quiet as we hope for as the room was on the 1st floor facing the street. But we stayed in worse noisy rooms before, so this was not as bad since there were not too many cars on the road during our stay. It was very conveniently located - 5 mins walk to the beautiful Victoria Park Lake, 15 min walk across the park to SAM (Shepparton Art Museum), 5 min walk to the native reserve, and walking distance to the town center (Aldi and Dan Murphy are just behind it). So, all in all, we had a pleasant stay.. but if we are to stay there next time, I will book for a room in a higher level.
於 2021 年 12 月住了 3 晚
Michael - Property Manager 於 2022年1月1日的回應
Hello Cynthia, Thanks you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and our central location. Look forward to welcoming you back to Quest Shepparton.

10/10 優異

COLIN

讚好:整潔度
Nice place to stay
Nice and clean, very frendly and helpful staff, would deffinatly stay again
於 2021 年 12 月住了 1 晚
Michael - Property Manager 於 2021年12月19日的回應
Hello Colin. Thank you for your review. We are so happy to hear that you enjoyed your stay. We look forward to welcoming you back in the near future.

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度和住宿狀況
Great location,convenient to everything.
於 2021 年 6 月住了 1 晚
Michael - Property Manager 於 2021年6月27日的回應
Hello. Thanks for taking the time to review our hotel. Hope to have you stay with us again.

8/10 不錯

真實旅客

商務旅客
讚好:整潔度和客房舒適度
於 2021 年 5 月住了 1 晚
Michael - Property Manager 於 2021年5月26日的回應
Hello, Thank you for taking the time to post a review. Hope to have you stay with us again soon.

10/10 優異

真實旅客

於 2021 年 5 月住了 2 晚
Michael - Property Manager. 於 2021年6月3日的回應
Hello. Thanks for our 5 star review. Hope to have you stay with us again soon.

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Clean facilities and friendly staff. Alarm clock was set to 4am for some reason.
於 2021 年 5 月住了 1 晚
Michael - Property Manager 於 2021年5月9日的回應
Hello. Thanks for your 5 star rating. We are thrilled you enjoyed your stay.

8/10 不錯

真實旅客

家人同遊
讚好:整潔度和住宿狀況
Great position, lovely staff
於 2021 年 4 月住了 1 晚
Michael - Property Manager 於 2021年4月27日的回應
Hello, Thank-you for your review. Hope to welcome you back again soon.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great service from friendly staff, both front and back of house.
於 2021 年 4 月住了 3 晚
Michael - Property Manager 於 2021年4月13日的回應
Hello, Thank-you for your review. We pride ourselves on great customer service and to hear we have achieved this gives us great pride. Hope to welcome you back again.