Shepperton Holidays

LOVE THIS PLACE! The food is phenomenal and the staff is incredible! I would come back here every time I am in London!

Love this hotel & I always return here but have noticed a sneak move at check out where they are charging a percentage for gratuities for reception staff etc. I’m not totally against this although I think it’s a stretch as they already have gratuity included often but the way they applied it out asking or running it past us felt very cheap @ underhand. I went back to reception and told her they can keep the charge. I will pay but dont ever apply this to people again without asking. This is enough to make me change hotels. It is expensive to stay here. I don’t enjoy such behaviours & as a matter of principal I would change hotel choice next time.

I booked this last minute when another hotel booking fell through. All I knew was that I liked the area it was in and needed a place to sleep but I was so pleasantly surprised by how nice and cute it was. Highly recommend for solo travelers!

We had a good stay but this is NOT a 5 star hotel. Breakfast service was poor, missing plates and cutlery, the ordered food was not served together and the presentation was poor. This was not helped by the restaurant manger doing nothing but walking backwards and forwards in an attempt to appear busy. Reception was under-staffed and there were significant delays in retrieving stored luggage. Not good enough at this price point!