Search Chalets in Shepton Mallet

"Everyone was very friendly & the hotel room was perfect "

"We encountered only 2 negatives while staying at the hotel. Firstly, we had to wait quite a while when checking in/out and for enquiries. Generally there were only two receptionists who were quite busy. Secondly, our room (1475) was extremely hot during the night and when we tried to set the air-con (no instructions) it was very noisy."

"Booked a double bed and found a twin had been allocated. Otherwise, room comfortable size but windows were unnaturally sealed. Eating area was shared with lounge unfortunately, as the furniture was totally unsuited for breakfast eating. This debacle will prevent any future stays. TV's in lounge were built into the pillars and permanently live. They need replacing as the screen display was worn out. "

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"Had a great stay and the staff were great."

"The hotel location was great the staff nice and the price fair. However when we stayed Easter weekend there was a celebration thing on. The sound check started just after 8am on the Sunday, it sounded like a full brass band accompanied by drums. Surely those not staying for this event could have been housed further from the noise. It was extremely loud and very disappointing. We got up dressed and left. I’ve never written a negative review before but the noise was something else it was happening right next next to our room. "

"The staff were super helpful and went above and beyond to accommodate my needs, and I was only staying one night. "

"The room is clean, the staff is very nice."

"Clean room, cot provided (albeit a very small rickety one that would probably not have been suitable for an older baby/toddler), friendly check-in staff"