「The hotel spa was dirty and had dead flies everywhere in and around the pool. There was a light hanging down from the ceiling in the steam room. Multiple lights smashed in the carpark. We also didn’t have any towels in our room upon arrival.」
「We booked a 2 night stay here as a base to take my niece to longleat, which was about 30 mi utes drive. The hotel and grounds were lovely. We had booked a king sized bed, but the allocated room had only a double bed. We complained the following morning, and when we returned that evening our room had been changed and we were offered a complimentary drink and snack each! There were some areas that could do with a little maintenance/attention to details. But all in all we enjoyed our stay here....
「Very nice hotel. Staff very helpful. I stayed in the old wing and the renovation is perfect. Clean and with a touch of the old British style. We had dinner at the restaurant and everything tasted nice except it is a bit salty for us.」
「Great room with best appliances and very clean. Staff are extremely helpful and the WhatsApp messaging works really well and avoids having to go to reception with every query. The rooms could benefit from built in air conditioning, however we were provided with a portable one immediately on request. The restaurant offers good food but not a huge selection and the service is very slow for both dinner and breakfast. The spa area is great with both an outdoor regular pool plus a heated pool with...