4/10 很差
James
与配偶出行
2025 年 12 月 5 日
满意：住宿条件和设施，清洁度
不满意：服务设施
Its a bad review due to the poor staffing circumstances. We booked two nights B&B a few weeks ago. We arrived to be told the hotel had been bought the week before. A manager was down from London to oversee for the weekend. Our room was very nice and we had food on Saturday evening from a very limited menu completely different to the one we were expecting, which was very nice. We got up to a nice breakfast. We had to explain that we were not paying for it as we were staying bed and B&B. There was no breakfast menu, and the lady had started 2 days before. We had to ask for juice which she provided unsure what to do.
We went out for the day to a Christmas market and Frome. We returned to the hotel at 6pm completlely closed and in darkness. All staff had left and we were unsure if we were the only one's there. We heard music from one other room so, assumed it was a staff member or another guest?
We wanted food, so had tyo leave again to find somewhere. Luckily there was a chip shop down the road. We awoke to no breakfast. No staff. The other room were guests too on the way out. We agreed to leave after them and locked the front door. We posted the keys in a letterbox and left to look for breakfast.
All staff had left at 3pm and no more were returning until Wednesday. Why did no one tell us in the morning? I've never had to close up my own hotel after visiting!!
James
2025 年 11 月入住 2 晚
