小豆島旅遊套票 | 小豆島機票+酒店優惠低至 4 折

It's the worst experience in Japan ever!! There is no staffs or check in reception. We reached there in the evening.It's dark and super cold. As I have never received the door password from this accommodation RAKUTEN STAY VILLA or Expedia, so we felt helpless at outdoor under strong wind. Fortunately there are 3 Japanese youth guests came out and help us to call the CS,finally we got my villa Password.We appreciated their help and stayed with us in the cold weather almost an hour. However, the worst has came when we got inside. We spent more than an hour to check in, took pics and input information by the electronic tablet .We reported them the TV was destroyed and out of order, even i didn't received the password, The staff said she didn't know and not her responsibility.She just urged us in completing the check in information and disturbed us from video call many times for more than 1 hour when we were having our late dinner at 9pm. (because we have to take care of my 2 kids who were hungry). I requested her for an hour late check out at 11pm for the compensation.she was not able to promise...and called again said they could change another villa for us at that moment.....I was so angry..Nobody want to move or be disturbed anymore. Indeed our conversation in Mandarin,the staff felt i was mad and annoyed.She asked if i need the translation in English speaker.(As the staff might think i can't speak in English then i couldn't blame them) I can just say NEVER Stay here again!

員工樂於助人 早餐豐盛 空間很大，佈置有品味且舒適 客廳空調有問題會自動關機、投影機無法遙控開機問題希望能改善

Overall, this is a stylish hotel with good value for money. You will get everything you need include a comfortable room, public bath and free laundry. Hotel staffs are friendly and energetic, always there to answer your questions. The restaurant is nice and I enjoyed the breakfast a lot. The only downside is that it is like 20 mins walk from the station / port, there are buses but I took the taxi. Another thing is that there is no black out curtain, if you are a light sleeper then you need to prepare for it. Other than that I m glad that I stayed here!