Phoenix Short Course at Mountain Shadows Hotels

"The BBQ restaurant is no longer there, so there's no where to eat except a tiny bar area in the lobby. Thankfully, a very nice employee directed us to some restaurants within walking distance. There is only one small pool area other than the waterpark area, which is quite a walk from most of the rooms. And much smaller than it appears on the website and in the pictures. Rooms were really nice with a balcony; however, the view from the balcony is of an alley and laundry facility. Why even have it, seriously? I was woke up at 4 am Tuesday night by someone yelling obscenities outside our room, evidently having been locked out of his room. Overall, not what I was expecting based on the amount of money I spent."

"Room was clean but air conditioner was ineffective. Room was really old with some tiles coming out. Overall it was extremely disappointing."

"Very friendly staff. Great food at Prada. Excellent service "

"When we requested cushion or umbrella, the staff said yes. However, never happened. "

"Nice outdoor views and location. Staff were less than eager to be helpful. Had some questionable unauthorized charges to room 2 days after checkout and was difficult to track down answers and get reversed. "

"Clean, great staff and nice room. "

"Clean room nice staff"

"This was our 2nd stay at this property and we loved it. Lara at check in was great ! Offered me some Expedia upgrades, which was great. Room was updated and clean with a great view of the pool and a soaking tub. Everyone at the pool was so friendly and nice. My husband is a bit of a picky eater and they were very helpful getting him something to eat everyday at the pool. Shout out to Kevin and Sharon for sure! Top notch :) Also make sure you find the Sunset Pool over by Rusty's.. adults only and once the sun goes behind the building at the main pool you can go there and watch the sunset. Can't get any closer to Camelback Mountain unless you are climbing it!!"

"Clean room and location is amazing. "