Upon arriving they didn't have our booking. Eventually it was found. Receptionist sent us to a regular room, not the Executive Suite we booked. So back again to get that fixed.
Got the exec suite... Cupboards not fixed to walls. Steam room had no instructions.
We had booked for 4 people. Then only one bed in the suite. We had to pay extra 16000 KZT for rollaway beds.
Breakfast was average, coffee bitter.
Restaurant for dinner was high quality with pleasant staff. Very nice Georgian and Russian food.
真實旅客
於 2023 年 12 月住了 1 晚
8/10 不錯
Zulaykho
2023年6月6日
Zulaykho
於 2023 年 6 月住了 1 晚
10/10 優異
ibrahim tarik
商務旅客
2023年2月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A comfortable stay in Shymkent
The hotel is very well designed and had a pleasure to stay, only the breakfast hall design was not seem old. The room is very modern and comfortable. I would stay again during my Shymkent visit.
ibrahim tarik
於 2023 年 2 月住了 1 晚
2/10 很差
真實旅客
家人同遊
2023年1月22日
讚好:整潔度
不滿:職員與服務和客房舒適度
Keep the chain on your room, anyone can enter
The hotel and the room was beautiful. After a full day of travel a nice shower sounded amazing, we were immediately disappointed the shower was broken and spraying water out the valve. The greater disappointment about the stay came when we were woken up at 4:40am by a guest that entered our room with his card. Laying there naked and startled by a man shouting at us made it impossible to sleep easy any other nights we were there. We later found out that every key card was programmed as a master card and you can enter any room you wanted. We contacted the hotel manager and he apologized but did nothing to fix the problem or compensate the interrupted night. He said it was an issue with his system. Later that evening the hotel sent fruit and 6 macaroons… as if that was an appropriate apology. When we called hotels.com they stated that they can’t do anything about it. When we checked out we we spoke with the hotel manager one more time and he was still less than apologetic. I would definitely choose a different hotel if you are traveling to Shymkent.
真實旅客
於 2023 年 1 月住了 4 晚
2/10 很差
Filip (Mindelheim)
2022年10月21日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Да друзья. Отель не плохой. Персонал и политика по отношению к постояльцам отвратительная. Дорого всё, уважение никакого, ищут повода доставить дискомфорт.
Filip
於 2022 年 10 月住了 2 晚
8/10 不錯
John
伴侶同遊, 商務旅客
2022年10月10日
讚好:整潔度和職員與服務
This hotel looks very new, but business looking going down to me
John
於 2022 年 10 月住了 1 晚
2/10 很差
John
商務旅客
2022年9月5日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Staff can not find my reservation for 30mins. And they want me to show my bank statement
John
於 2022 年 8 月住了 1 晚
8/10 不錯
Sergey
商務旅客
2021年5月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Все понравилось.
Новый отель, чистые, большие и комфортные номера.
Sergey
於 2021 年 5 月住了 4 晚
8/10 不錯
ayvaz
商務旅客
2021年4月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
ayvaz
於 2021 年 4 月住了 1 晚
10/10 優異
真實旅客
商務旅客
2021年3月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Отлично
Прекрасный отель, просторный номер. Очень понравился завтрак