"A very nice hotel, beautiful grounds in an old castle completely modernized. A bit out of the way but amazing hiking right outside. staff was extremely helpful and breakfast was excellent."
"Sehr gute Lage, super Frühstück - Verhalten und Freundlichkeit des Personals der Rezeption stark verbesserungsbedürftig. Vom Ton her eher arrogant - aber nicht nur gegenüber uns, sondern allgemein gegenüber allen Gästen - teilweise überforderten und einen durchweg gestressten Eindruck gemacht.
Unser Zimmer war nicht gereinigt (Haare in der Dusche, angebrochene Getränke im Kühlschrank). Der Umgang mit meiner Beschwerde war unprofessionell. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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"Had a wonderful 5 night stay at the hotel. I was a bit apprehensive after reading some reviews but i was pleasantly surprised. Lovely welcome from check in staff and given lots of information about the hotel and surrounding area. Hotel lobby is impressive, superior double room was spacious, clean and aircon worked perfectly.
Breakfast was plentiful and you can order different eggs/bacon from the waitress. My only very small gripe would be that the toaster took ages so put your toast on whilst you enjoy some cereal!
The lifts were mentioned in alot of other reviews, to be honest it would be better if all 3 were working but we never had long to wait and we were on holiday so not in a hurry to get anywhere.
Central location right by lots of bars/ restaurants and a very short walk to the Rhine.
Loved our visit to the hotel and to Cologne, we will be back to visit you both again"
"Forgot a jacket
Have been trying to contact the staff with no luck
Got response 3 days later with confirmation that the jacket has been located but nothing happened after
Nothing so far after thousands of recorded phone cals"
