馬德雷酒店 | 熱門馬德雷住宿限時優惠每晚可低至 HK$689

「good 」

「excellence」

「房间小了点」

「入住后 发现房间里一瓶水都没有 这点很不满意 你要知道客人从机场来到酒店后很想喝水 结果房间里没有水 还有房间里的空调风机声太别吵 影响我睡眠质量 」

「Location」

「早餐种类越来越少」

「I have been reserved the room 4-5time in the past year. They have shortage of manpower hence no make up the room while our stay. The last day, I checked with front desk to do the house keeping, they promise will do, however, When I came back to the room at 4:30pm; our rooms still un-cleaning. I went to front desk, they said they will come before 5pm, I doubt because there is no staffs do the cleaning in whole floor, no staffs, no cart, nothing there. Luckily, before 5pm, came up a girl to do...

「服務態度好，清潔人員nice。」

「好」

「The front desk staff training is actually quite poor. I lost something and called to ask if it had been turned into the lost and found, but the staff just brushed me off and said they hadn't received anything. I even asked if they could check the security cameras for the spot where I dropped it to see if anyone picked it up. They claimed that since people are in that area every day, and no one has reported seeing it, there was nothing to find. However, when I went there myself, I found my item...