Dear Shan Wei,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Ka Yi,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Yick Man,Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you experienced with the wifi and telephone connections, as well as the missing lighting above the working desk.Your comments are valuable to us, and we assure you that we are actively working to address these issues and enhance the overall guest experience. Our goal is to ensure a smooth and comfortable stay for every guest, and we regret falling short in this instance.If your travels bring you back to our hotel, we would appreciate the opportunity to make amends and provide a more seamless experience. Please feel free to reach out to our team if there's anything specific we can do to enhance your stay.Thank you for bringing these matters to our attention, and we hope to welcome you back for an improved experience.Warm regards,Anthony LimCluster General Manager

Dear Raico,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Michael, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honest assessment of your experience.We are committed to providing exceptional service, and we're sorry to hear that your stay did not meet your expectations entirely. We value your feedback as it helps us identify areas for improvement.Your comments are important to us, and we would love to hear more about your specific concerns so that we can take appropriate action. Please feel free to reach out to us so that we can discuss your experience in more detail.Once again, we apologize for any inconveniences you may have encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Thank you for choosing M Social Singapore.Warm regards,Anthony Lim Cluster General Manager

尊敬的客人，非常感谢您抽出时间给我们提供反馈，让我们了解您在我们酒店的入住体验。我们很高兴知道您对部分服务满意，但也对其他方面有一些不便感到抱歉。我们真诚地为房间大小和洗手盆放置的位置带来的不便向您道歉。我们一直在努力提供舒适和愉快的住宿体验，但显然在这些方面我们没有达到您的期望。对于卫生间的大小和门不能保持打开状态的问题，我们也深感遗憾。我们将对此进行进一步的检查和改进，以确保所有房间的卫生间都能提供足够的空间和舒适度。我们很高兴您对我们打扫卫生的员工表示赞赏。我们的团队始终努力确保酒店的卫生状况和服务质量都达到最高标准。感谢您对前台服务态度的反馈。我们的团队一直在努力提供专业和周到的服务，但我们也会通过您的反馈来进一步改进和提高服务质量。我们很高兴您对我们早餐服务表示满意。我们一直致力于提供方便和美味的用餐体验，确保您的早晨有一个愉快的开始。再次感谢您的反馈。您的意见对我们非常重要，让我们了解到可以改进的地方，并在未来提供更好的服务。如果您有任何其他的建议或需要帮助，请随时与我们联系。诚挚问候，Anthony LimCluster General Manager

Dear Yong, Thank you for taking the time to provide feedback on your recent stay at our hotel. Your satisfaction is our ultimate goal, and it's rewarding to know that we have met and exceeded your expectations.We appreciate your support and recognition of our efforts. Your positive feedback motivates us to continue delivering exceptional service and maintaining the highest standards.We look forward to hosting you again in the future and providing you with another outstanding stay. Thank you once again for your wonderful review.Best regards,Anthony Lim Cluster General Manager

Dear Wing Yee,Warmest greetings from M Social Singapore!Thank you for taking the time to pen down a review on our online survey and for highlighting your concerns.We regret to hear of your experience and would like to apologize for any shortfalls which you had encountered during your stay. Please be assured that this is not the usual service standard of our hotel. We will definitely bring it up to the relevant department.Nonetheless, many thanks for your valuable feedback and we'll definitely continue to strive to provide all guests with the best possible experience.We hope this experience will not mar your impression of us. Given the opportunity, we surely hope to welcome you back to M Social once again. Till next time!Socially Yours,Sean KohFront Office Manager

Dear Anonymous,Warmest greetings from M Social Singapore!Thank you for taking the time to pen down a review on our online survey and for highlighting your concerns.We regret to hear of your experience and would like to apologize for any shortfalls which you had encountered during your stay. Please be assured that this is not the usual service standard of our hotel. We will definitely bring it up to the relevant department.Nonetheless, many thanks for your valuable feedback and we'll definitely continue to strive to provide all guests with the best possible experience.We hope this experience will not mar your impression of us. Given the opportunity, we surely hope to welcome you back to M Social once again. Till next time!Socially Yours,Sean KohFront Office Manager

Hello Warmest greetings from M Social Singapore! Thank you for taking the time to rate us on our online survey. We are pleased to know that you have enjoyed a truly M Social experience. We certainly look forward to delighting you once again during your next stay with us! ;) Stay Social,

Dear M Social guest, Thank you for sharing your feedback with us. Your comments have been shared with the managers in charge for their further consideration and action. We apologise for any inconvenience this might have caused you. Nonetheless, we hope to have a chance to see you again in the near future. Best Regards, Mariia Gadova Guest Relations Manager

Dear M Social guest, Great comment for a great hotel from a great guest :) Thank you very much for taking you time to rate and review us on your recent stay. We are looking forward to welcoming you back ! Best Regards, Darshan Lionel Director of Rooms

Dear MEI CHEN, We are truly humbled by your review and a full score rating. Thank you for sharing with us on how Davidson managed to resolve the issue, he definitely is the superstar of M Social. He will certainly be touched to see your comment :) We are glad to learn that you enjoyed your stay with us and liked the facilities. We hope to have a chance to welcome you back in the near future. Best Regards, Darshan Lionel Director of Rooms

Dear DIAN WEI, Thank you for dropping by to pen down a review for us. We are pleased that it was overall an enjoyable stay for you. I understand that our Alcove rooms might not be big enough for every guest, in that case a more suitable room would be one of our Lofts that have a mezzanine and more space. Thank you for your feedback on the room lighting, we are currently looking into ways to brighten up our rooms. I apologize if it caused any inconvenience over your stay. Thank you for choosing to stay with us, we are looking forward to welcoming you back. Best Regards, Darshan Lionel Director of Rooms

Dear M Social Guest, We appreciate you taking your time to share your tip that other guests might find handy. I am glad that you made use of our hotel shuttle to explore Singapore :) We surely hope to welcome you back in the near future ;) Best Regards, Darshan Lionel Director of Rooms

Hello H, Thank you for sharing your experience with us. We are glad to hear that overall, your recent stay with us was decent. Kindly accept my sincere apologies for the towels left behind and a technical glitches which you had encountered. I am glad, however that our team members were prompt to come to your assistance. Please rest assured that we will look into the issues to avoid it moving forward. Nonetheless, we hope to have the opportunity to welcome you back to the hotel and hopefully restore your confidence in us. Best Regards, Darshan Lionel Director of Rooms

Dear M Social guest, Greetings from M Social Singapore ! Thank you for taking time to review us on your recent stay. We appreciate your great comment on our room cleanliness and a good location, those are very important factors for us and we are pleased to hear that we did well :) I'm glad that you got to explore the area nearby and found lots of nice eateries along the Singapore river. We are looking forward to welcoming you back ! Socially Yours, Darshan Lionel, Director of Rooms

Hello HuangYuLan, Greetings from M Social Singapore! Thank you for taking your time to leave this excellent rating and review for us. Happy Anniversary once again :) It is great to learn that you truly enjoyed your stay with us on this special occasion. I'm happy that our team managed to surprise you both. Thank you for your compliment of our Beast & Butterflies restaurant, it really has a unique ambiance and a menu to match. We do hope to see you again in the near future. Socially Yours, Darshan Lionel, Director of Rooms

Thank you for staying with us! We appreciate your feedback.

Hi Yin Ching, Thank you very much in taking your time to reflect your experience with us. We sincerely apologize for the inconvenience caused and we have taken your feedback on-board constructively to continuously improve our service. We hope to have a chance to welcome your return for a more positive experience.

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us! We appreciate your feedback.

Thank you for staying with us! We appreciate your feedback.

Thank you for staying with us! We appreciate your feedback.

Thanks for staying with us. We appreciate your feedback!

Dear Dennis, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Richard,Your spaceship to Mars breakdown sound fairly serious. If you have any plan to reschedule another launch again. Please keep us posted. Thanks Best regards, Anthony LimGeneral Manager

Dear Nazim,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Benjamin,Thank you for your detailed feedback! We're glad to hear that you appreciated the unique loft-style room, hotel's location and quiet atmosphere. Your comments are valuable to us, and we'll certainly take them into consideration for future improvements. Please note that you can easily request these items from our Housekeeping team, who will be more than happy to deliver them to you promptly. Your comfort is our priority, and we appreciate your understanding. We look forward to welcoming you back soon for another pleasant stay.Warmest regards,Anthony LimCluster General Manager

Dear Anthony,Thank you for your feedback! We're glad to hear that you found our location to be very good and that you appreciated the value of your stay.Regarding the absence of an ironing board in your room, we apologize for any inconvenience caused. Please feel free to reach out to our housekeeping team, and they will be more than happy to promptly deliver an ironing board to your room.We appreciate your understanding and hope to have the pleasure of welcoming you back soon.Warm regards,Anthony LimCluster General Manager

Dear Sze-Yern,Thank you for your feedback! We're delighted to hear that you found our rooms cozy and well-appointed, and that our location close to dining options and popular areas like Clarke Quay suited your needs.We look forward to welcoming you back for another cozy stay in the future!Warm regards,Anthony LimCluster General Manager

Dear Andre,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Kyara,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the size of our rooms and the limited table space for belongings, especially in our loft room layout. Your comments are valuable to us, and we will certainly take them into consideration for future improvements.Regarding the air conditioning, we apologize if it did not meet your expectations. Our maintenance team will look into this to ensure that all our guests are comfortable during their stay.We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,Anthony LimCluster General Manager

Dear Yannick,Thank you for your feedback! We're thrilled to hear that you found our hotel to offer excellent value for money and that you enjoyed the ideal location along the Singapore river walk. It's fantastic that you were upgraded to a loft room and that you found it great from all aspects. We're glad you enjoyed the rooftop pool and fitness center as well. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future!Warmest regards,Anthony LimCluster General Manager

Dear Christoph,Thank you for your feedback! We're thrilled to hear that you had a great experience during your stay with us. Our team works hard to ensure that every guest has a pleasant stay, and we're glad to hear that their efforts were appreciated. If there's anything else we can do to improve your experience or if you have any further feedback, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future!Warmest regards,Anthony LimCluster General Manager

Dear Didier, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Xing Xing, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Dan,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager