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瑞摩卡塔西佳酒店的評價

3 out of 5
瑞摩卡塔西佳酒店
3200 W. Maple Street, Sioux Falls, SD

評價

7.8

不錯

10 分評分，優異；1000 則評價中有 341 則" "
8 分評分，不錯；1000 則評價中有 375 則" "
6 分評分，一般；1000 則評價中有 155 則" "
4 分評分，欠佳；1000 則評價中有 83 則" "
2 分評分，很差；1000 則評價中有 46 則" "

8.0/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

8.0/10 

環保程度

評價

6/10 一般

Jeri

多人同遊
讚好：整潔度、設施服務和住宿狀況
Initial staff interaction was frustrating. Question eventually answered and problem resolved but had to wait for supervisor....Initial staff had no desire to help...supervisor very pleasant and helpful
於 2024 年 4 月住了 1 晚
Kasey Kulkarni 於 2024年4月16日的回應
Jeri,Thank you for your response and feedback in regards to your stay. We hope to be able to continue to provide the best service and continue to look to improve.

10/10 優異

Sandra

家人同遊
讚好：設施服務
Had a great time at the pool, kids had a blast!
於 2024 年 3 月住了 1 晚
Kasey Kulkarni 於 2024年4月1日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 優異

Louis

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was spacious and clean. The water pressure in the showers is a problem. Friendly staff. Great breakfast. Will stay there again.
於 2024 年 3 月住了 2 晚
Kasey Kulkarni 於 2024年3月26日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 優異

Jayna

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very excellent, clean, spacious. Great for little ones!
於 2024 年 3 月住了 1 晚
Kasey Kulkarni 於 2024年3月26日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Armando

於 2024 年 3 月住了 1 晚
Kasey Kulkarni 於 2024年3月26日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 優異

Paige

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Kasey Kulkarni 於 2024年3月26日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Jon B.

讚好：職員與服務、設施服務和住宿狀況
Could use updates to waterpark area
於 2024 年 2 月住了 1 晚
Kasey Kulkarni 於 2024年3月26日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 欠佳

Jenna

於 2024 年 2 月住了 2 晚
Kasey Kulkarni 於 2024年3月26日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 很差

Wendi

讚好：整潔度、設施服務和住宿狀況
My review is not necessarily for the property as it is expedia. I paid extra for pool side room and never received one. And was unable to get any money off for not having one.
於 2024 年 2 月住了 1 晚
Ted 於 2024年2月12日的回應
Wendi,I am very sorry to hear about the confusion with your room type. We will look into the matter to see what happened and try to correct it. Thanks for you feedback.

10/10 優異

Andrea

讚好：整潔度、職員與服務和住宿狀況
Great location we will be back
於 2024 年 2 月住了 1 晚
Ted 於 2024年2月12日的回應
Andrea,Thank you very much for your 5 star reveiw.

6/10 一般

Sara

Adequate
The breakfast stations were kept full which was a pleasant surprise, the parking was limited, the hot water was also limited.
於 2024 年 1 月住了 2 晚
Kasey Kulkarni 於 2024年3月26日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 優異

Bradley

家人同遊, 寵物同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
By far the best motel that my family and I have ever stayed in! The rooms were great and very clean. The beds were extremely comfortable. And finally the pool/waterpark was spectacular! My family and I will definitely be staying there again!
於 2024 年 1 月住了 1 晚

8/10 不錯

Carrie

讚好：整潔度、職員與服務和住宿狀況
One of the main entrances was not shoveled and I could not utilize the luggage cart to assist in bringing in our bags.
於 2024 年 1 月住了 1 晚

10/10 優異

Kristi (Edgerton)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Amanda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
What I didn't like was that I paid for a poolside room and was given poolside to an outdoor pool during the winter. Specify on the website what type of poolside room you are advertising. Is it poolside to the waterpark or the non useable outdoor pool.
於 2023 年 12 月住了 1 晚

4/10 欠佳

Velincya

伴侶同遊
不滿：整潔度和住宿狀況
The property did not have the arcade and sauna as advertised on Expedia, we were really hoping to enjoy those features for our date night out and we were disappointed to find they were no longer included.
於 2023 年 12 月住了 1 晚
Ted 於 2024年1月2日的回應
I apologize for the incorrect information. Thank you for letting us know and we will look to update that as soon as possible. Thank you very much for the feedback.

4/10 欠佳

sheila

親子同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Pull out couch was unusable and we had 4 people with a king size bed. When someone books a room with 2 areas for 4 people to sleep, we expect it to be usable. The bottom was broken and laying on the floor. Kids ran up and down the hallway all night, knocking on peoples doors. Staff did not answer the phone for complaint. Skylight in the pool was broken and about to fall down because of the wind. We told 2 maintenance people and they said they were aware, but it was a dangerous situation and was not taken care of. Next morning, same window was caved in because of heavy ice. Pool should not have been open or at least the area blocked off just in case it fell into the building. Brooke was very helpful at check-in.
於 2023 年 12 月住了 1 晚
Ted 於 2023年12月11日的回應
Shelia,I apologize for the issues you encountered, and we appreciate you making us aware of them. We will work to have them corrected ASAP. Thank you for your feedback.

10/10 優異

Julie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Ted 於 2023年12月11日的回應
Julie,Thank you very much for your rating and thank you for staying with us.

2/10 很差

Mollie

不滿：整潔度
於 2023 年 12 月住了 1 晚
Ted 於 2023年12月5日的回應
Mollie,I am sorry that you weren't able to rate your stay with us higher. Please let us know of any specific problems you encountered so that we can address and correct them ASAP. Thanks for your feedback.

10/10 優異

Mark

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Plesant stay, clean and quiet. Pool area had plenty of seating. Easy access to hotel.
於 2023 年 11 月住了 1 晚
Ted 於 2023年12月5日的回應
Mark,Thank you very much for your 5 star rating and thank you for staying with us.

10/10 優異

Hugh

於 2023 年 11 月住了 1 晚
Ted 於 2023年12月5日的回應
Hugh,Thank you so much for your reveiw.

10/10 優異

Joe

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the whole experience
Ted 於 2023年9月26日的回應
Joe,Thank you very much for the 5 star review and thank you for staying with us.

8/10 不錯

Eduardo

於 2023 年 9 月住了 1 晚

10/10 優異

Scott

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Ted 於 2023年9月26日的回應
Scott,We are very happy to hear you had an enjoyable stay with us. Thank you very much for the feedback.

8/10 不錯

Jane

讚好：整潔度
於 2023 年 8 月住了 2 晚
Ted 於 2023年9月26日的回應
Jane,Thank you very much for staying with us.

10/10 優異

Kathy

家人同遊
Large facility with restaurant.
於 2023 年 9 月住了 1 晚
Ted 於 2023年9月26日的回應
Kathy,Thank you very much for staying with us. We hope you enjoyed your time in Sioux Falls and we hope to have you back soon.

10/10 優異

Dee

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Austin is the real MVP!
Austin made my stay extra memorable. When I booked, I accidentally booked the wrong date. I called the hotel and Austin made it absolutely NO PROBLEM to get it switched around.
於 2023 年 9 月住了 1 晚
Ted 於 2023年9月26日的回應
Thank you very much for your review, especially the nice comments for our staff. We hope to see you again soon.

8/10 不錯

Jayson

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Ted 於 2023年9月26日的回應
Jayson,Thank you very much!

8/10 不錯

LuAnne

於 2023 年 8 月住了 1 晚

10/10 優異

William

家人同遊
讚好：設施服務
Taller toilets would be better for Senior Citizen guests. It was hard for me to sit down that low.
於 2023 年 8 月住了 2 晚

8/10 不錯

Michelle

於 2023 年 8 月住了 4 晚

6/10 一般

jenni

讚好：職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

10/10 優異

JOSEPH

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms are very nice, it is quiet, my husband and I slept very well. Beds are super comfy, the staff were very nice and polite. We will definitely stay here again!
於 2023 年 8 月住了 3 晚
Ted 於 2023年8月8日的回應
Joseph,We are glad to hear you had a comfortable stay with us and we appreciate the nice comments for our staff. Thank you very much for staying with us.

8/10 不錯

Scott

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Ted 於 2023年8月8日的回應
Scott,Thank you for the 5 star rating.

8/10 不錯

Patrick

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We picked this hotel because it had a great swimming pool/water park for little kids and older.The rooms were roomy,quiet and was conveniently placed near the water park on the floor I requested for. Breakfast was good and staff was always there to help. The Water park made our stay a very happy one for our kids.The price was very competitive on top of that.
於 2023 年 7 月住了 5 晚
Ted 於 2023年8月1日的回應
Patrick,We are very happy to happy to hear that you and your family had an enjoyable stay with us. We appreciate the review and we hope to have you back in the future.

8/10 不錯

Beau

家人同遊
讚好：職員與服務
The staff working the bar and grill were very nice. One of the women working at the front desk wasn't rude, but not really friendly either. Our room didn't have a door hanger for room service or not. We stayed 2 days and never got fresh towels. Our room didn't have wash cloths. The shower in our room had toe nail clippings in it when we arrived. The pool was very cold and the area around the pool could be cleaner. Overall the building looked tidy, but felt like it needed a good deep cleaning. It's a big building and we kept running into people in the hallways that were lost so signage could be better.
於 2023 年 7 月住了 2 晚
Ted 於 2023年8月1日的回應
Beau,Thank you for your feedback. I will share your comments with out staff so that we can address the issues you mentioned.

8/10 不錯

Brian

親子同遊
讚好：職員與服務
More of an Industrial area. The room was s little dirty and dated. Had a strange smell. The pool area was great as was the breakfast and breakfast area. Staff was pleasant and helpful.
於 2023 年 7 月住了 1 晚
Ted 於 2023年7月17日的回應
Brian,Thank you very much for the feedback and thank you for staying with us.

10/10 優異

Kari

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice faculty with plenty of options on site
於 2023 年 6 月住了 2 晚
Ted 於 2023年7月17日的回應
Kari,Thank you very much for your review!

6/10 一般

Nicole

家人同遊, 親子同遊, 伴侶同遊, 寵物同遊
讚好：職員與服務
This place is a maze! It was so difficult to find your way around, we were getting so frustrated. The building is dated, lots of space that hasn’t been used in some time. Kids enjoyed the water park. It was clean in the room and water park, decor is very dated. You’ll get your steps in trying to navigate this place!
於 2023 年 6 月住了 1 晚

4/10 欠佳

Katie E

於 2023 年 7 月住了 1 晚
Ted 於 2023年7月24日的回應
Katie,Please let us know if there were any specific issues you encountered that we can work to correct. Thank you for your feedback.

2/10 很差

Heidi

不滿：整潔度、職員與服務和住宿狀況
Not impressed at all
於 2023 年 6 月住了 2 晚
Ted 於 2023年7月3日的回應
Heidi,I am sorry to hear you weren't able to rate your stay with us higher. Please feel free to let us know of any specific issues you encountered so that we can attempt to make them right with you. Thank you for your feedback.

10/10 優異

Scott

讚好：整潔度、職員與服務和住宿狀況
I really had a great time, and my room was nice and spacious, an awesome couple of days there. Scott!!
於 2023 年 6 月住了 2 晚
Ted 於 2023年7月3日的回應
Scott,Thank you very much for your review. We appreciate the nice comments, and we hope to see you again soon.

10/10 優異

Sharon

家人同遊, 親子同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
This hotel was truly a gem. It shouldn’t be so hard to do things well, but it is rare to see it done well and this hotel had it down, in every way. We would return in a heartbeat.
於 2023 年 6 月住了 1 晚
Ted 於 2023年7月3日的回應
Sharon,Thank you so much for the nice comments in your review. We appreciate your business, and we hope to have you back again soon.

10/10 優異

Carolyn

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This hotel was a favorite for my kids. The water park/pool area was amazing. The restaurant was also great. Highly recommend for convenience too. We were only in town one night and this location was convenient to everything.
於 2023 年 6 月住了 1 晚
Ted 於 2023年7月3日的回應
Carolyn,We are very happy to hear you were able to enjoy everything our hotel has to offer. Thank you so much for the review!

2/10 很差

Inge

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Dirty hotel, staff couldn’t be bothered. Room was not cleaned during our stay. Frontdesk told us that that was the new post COVID policy. We asked for clean towels. When we returned after dinner the towels were in the hallway in front of our door, just thrown on the dirty carpet. Coffeemaker at the entrance did not work for almost a day because it needed cleaning. At a certain point we asked the frontdesk. She replied that she would clean it in 10 minutes. Right. It took until the next day. Overall it was an experience unworthy of Best Western. Hotel needs a thorough cleaning and a very different mentality from the people that are employed there.
於 2023 年 6 月住了 2 晚
Ted 於 2023年6月28日的回應
Inge,I apologize for the issues you encountered during your stay with us and I will share your comments with our staff so that we can address them immediately. Thank you for your feedback.

10/10 優異

Ryan

讚好：整潔度和職員與服務
於 2023 年 6 月住了 1 晚
Ted 於 2023年6月28日的回應
Ryan,Thank you very much for the 5-star rating!

10/10 優異

Lotoya

於 2023 年 6 月住了 2 晚

10/10 優異

Kellie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very clean!
We arrived to an immaculate room, not a speck of dust to be seen. The kids absolutely loved the pools, inside and out. We’ve been to others similar in Sioux Falls and this one was hands down better! Hot breakfast was good, parking lot was convenient and plenty, loved that there was a fridge and microwave in room! We will 1000% stay here again!
於 2023 年 6 月住了 2 晚
Ted 於 2023年6月28日的回應
Kellie,We are so happy to hear that you enjoyed your stay with us. We appreciate the nice comments, and we hope to see you again soon.

8/10 不錯

Lindsey

讚好：整潔度和住宿狀況

10/10 優異

Karen

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚