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智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
智選假日套房酒店 (IHG 旗下酒店)
1010 Douglas Pike, Smithfield, RI

評價

8.0

很好

10 分評分，優異；800 則評價中有 323 則" "
8 分評分，不錯；800 則評價中有 267 則" "
6 分評分，一般；800 則評價中有 98 則" "
4 分評分，欠佳；800 則評價中有 65 則" "
2 分評分，很差；800 則評價中有 47 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.2/10 

設施服務

8.0/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Aimin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Dear Aimin, Thank you so much for the 5 Star rating. We are so glad you had a great stay. We hope to host you again soon.

8/10 不錯

Vijay

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was good experience. I don't agree with additional guest charge even though we were four people when we booked in first place.
於 2024 年 5 月住了 2 晚

8/10 不錯

Katya

讚好：整潔度、職員與服務和住宿狀況
Sugerido para familias
於 2024 年 5 月住了 2 晚

6/10 一般

Nancy

讚好：設施服務
Our bathroom had a horrible smell of mold. Obviously the shower curtains needed to be changed.
於 2024 年 5 月住了 1 晚

10/10 優異

Roark (Carmel)

讚好：整潔度、職員與服務和住宿狀況
This is my third time staying there since my daughter goes to college nearby. I appreciate the staff. They’re friendly and efficient.
於 2024 年 5 月住了 3 晚

10/10 優異

Cynthia

讚好：整潔度、職員與服務和住宿狀況
Nice staff
於 2024 年 5 月住了 4 晚

10/10 優異

Normand

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

8/10 不錯

John

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The property was clean and safe
於 2024 年 4 月住了 1 晚

2/10 很差

Marc

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Shower poured water all over the floor and you can tell this has been a problem as the vanity base was wood and there is significant water damage to it. The pillow cases and sheets smelled like straight bleach.
於 2024 年 4 月住了 1 晚

6/10 一般

Jennifer

家人同遊
Room was dirty
於 2024 年 4 月住了 1 晚

10/10 優異

John

於 2024 年 4 月住了 1 晚

8/10 不錯

Kristen

家人同遊
讚好：整潔度、職員與服務和設施服務
We only stayed one night at the hotel and were there for about 12 hours! Parking and check in were quick and easy. The hotel was clean, but felt a bit dated. Beds were comfortable. Fitness room was small, but did the job. Breakfast was fine for our needs. No complaints overall!
於 2024 年 4 月住了 1 晚
RP 於 2024年4月15日的回應
Dear Guest,Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Raj Patel General Manager

6/10 一般

Ralph (Wallkill)

讚好：整潔度
No plain eggs for breakfast, only cheese omelettes. Not good for lactose intolerant folks
於 2024 年 4 月住了 1 晚

10/10 優異

Donald

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

MAN

讚好：整潔度
於 2024 年 4 月住了 1 晚

10/10 優異

MaryAnne

家人同遊, 商務旅客
不滿：設施服務和住宿狀況
Did not have a clean smell to it. Not well lit . The pool was freezing .printers did not work .
於 2024 年 4 月住了 1 晚

6/10 一般

Steven

讚好：整潔度和職員與服務
於 2024 年 4 月住了 2 晚

2/10 很差

Alison

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Terrible, smelled like smoke, dirty , extremely noisy
於 2024 年 4 月住了 1 晚

8/10 不錯

Gerard

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚

10/10 優異

Erin

讚好：整潔度、職員與服務和住宿狀況
Great
於 2024 年 3 月住了 1 晚

10/10 優異

Sakinah

讚好：職員與服務
於 2024 年 3 月住了 1 晚
RP 於 2024年4月10日的回應
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com

10/10 優異

Raymond

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

6/10 一般

James

於 2024 年 3 月住了 1 晚

4/10 欠佳

Charles

不滿：整潔度
Room not cleaned upon checkin. Had to get a new room.
於 2024 年 3 月住了 1 晚
RP 於 2024年4月10日的回應
Dear Charles,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com

10/10 優異

Eli

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Love it
於 2024 年 3 月住了 1 晚

8/10 不錯

Laurene

讚好：整潔度、職員與服務和住宿狀況
Dirty carpet in room needs to be removed or replaced Overall, I had a nice stay.
於 2024 年 3 月住了 1 晚
RP 於 2024年4月10日的回應
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com

10/10 優異

Erin

於 2024 年 3 月住了 1 晚

4/10 欠佳

Jeffrey

The people above my room let their children run around at 6:30 a.m. and continued until we left in the morning.
於 2024 年 3 月住了 2 晚
RP 於 2024年4月10日的回應
Dear Jeffrey,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com

4/10 欠佳

Ricardo

家人同遊
不滿：整潔度、職員與服務和住宿狀況
They don’t even offer hand soap in your room. So there is no way to wash your hands. When asked staff simply stated they don’t do that anymore.
於 2024 年 3 月住了 1 晚

6/10 一般

Zakiyah (Exeter)

伴侶同遊
讚好：職員與服務
It was safe. Cleanliness could have been better. Bed was sunken in the middle.
於 2024 年 2 月住了 1 晚

4/10 欠佳

Erika (Springfield)

伴侶同遊, 商務旅客
不滿：整潔度和住宿狀況
El cuarto tenía telarañas y la piscina estaba el agua súper fría y el desayuno malo
於 2024 年 2 月住了 2 晚
RP 於 2024年2月23日的回應
We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly we do not hit our self-imposed mark during your stay. For that we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.

2/10 很差

Amanda

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Pool room heat didn’t work. Pool was freezing. Staff was very rude! There was a 4 year old crying in the hall for over an hr. When approached she said her daddy was in the bathroom smoking. Mind you this is a smoke free property! Hall way smelt like cigarettes and weed!
於 2024 年 2 月住了 2 晚
RP 於 2024年2月23日的回應
Dear Amanda,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly, we do not hit our self-imposed mark during your stay. For that, we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management

10/10 優異

Vilma

多人同遊
Customer service was wonderful and the commute, location and room were amazing
於 2024 年 2 月住了 1 晚
RP 於 2024年2月23日的回應
Dear Vilma,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

2/10 很差

Alexander

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
RP 於 2024年2月23日的回應
Dear Alexander,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly we do not hit our self-imposed mark during your stay. For that we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management

6/10 一般

Willow

家人同遊
讚好：職員與服務
The rooms are clearly in need of renovation. Peeling wallpaper, water stained ceilings, stained couch etc. Libby nice and decent breakfast.
於 2024 年 2 月住了 1 晚
RP 於 2024年2月23日的回應
Dear Willow,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly, we do not hit our self-imposed mark during your stay. For that, we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management

10/10 優異

Patricia

讚好：整潔度、職員與服務、設施服務和住宿狀況
I felt safe and secure I was able to relax
於 2024 年 1 月住了 2 晚
RP 於 2024年2月23日的回應
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

10/10 優異

Sath

於 2023 年 12 月住了 1 晚
RP 於 2024年2月23日的回應
Dear Sath,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

8/10 不錯

Patricia

伴侶同遊
讚好：職員與服務
The staff were very friendly and helpful. The hotel needs a good update. Has a rundown look and feel to it.
於 2023 年 12 月住了 3 晚
RP 於 2024年2月23日的回應
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

10/10 優異

Patricia

於 2023 年 12 月住了 2 晚
RP 於 2024年2月23日的回應
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

2/10 很差

Meg

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Awful
RP 於 2024年2月23日的回應
Dear Meg,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly we do not hit our self-imposed mark during your stay. For that we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management

10/10 優異

elvis

於 2023 年 12 月住了 1 晚

10/10 優異

Zaira

於 2023 年 12 月住了 1 晚
RP 於 2024年2月23日的回應
Dear Zaira,We are so happy you had a great nights rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

8/10 不錯

Sheena

家人同遊
讚好：職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Kristin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good experience and close to Bryant Univeristy
於 2023 年 12 月住了 1 晚

4/10 欠佳

Susan

家人同遊
TV cable service poor! Was told it was Cox cable and not theTV. Bathroom floor had “dirt” in the grout spaces and hair in the shower.
於 2023 年 11 月住了 1 晚

10/10 優異

Lisa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Over all is was a good stay
於 2023 年 11 月住了 2 晚

4/10 欠佳

Bernard

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Bathroom poorly maintained, mold outside tub at floor
於 2023 年 11 月住了 1 晚

10/10 優異

Elizabeth

於 2023 年 11 月住了 1 晚

2/10 很差

Marie

於 2023 年 11 月住了 1 晚

8/10 不錯

Elizabeth

於 2023 年 10 月住了 1 晚