From the first interaction with the front desk staff, it was all downhill. When we arrived, they charged us an additional night on top of what we paid through Hotels.com. The front desk staff initially requested a credit card for a security deposit which is customary. Then, she informed us that she may have charged us for the room as well and we should go online to check our CC in case we need to request a refund. Then, she sent us to a room with 4 dirty mattresses propped up against the wall, several empty and partially empty water bottles littering the floor, and the stench of cat urine permeating the space. It was so alarming that we weren't even able to take a picture of the unbelievable scene. We went back to the front desk to notify her and get keys for the room we selected through Hotels.com. She did not look surprised at all about the scene in the room we described, and instead just stated she didn't know what was going on there. We took our keys and went to the new room. Only 1 of the 3 keys functioned. We opened the door and saw there was only 1 bed for 4 of us. We returned to the front desk. She gave us the keys to a third room and again, only 1 of the 3 keys was able to unlock the door. The TV in the room did not connect to the cable, so it only turned on and showed a message of, "No Signal". There were 2 towels and 1 wash cloth for a 2 bedroom suite. There was red gunk crusted onto the shower corners and significant stains on the bath mat hanging over the ledge.
