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关于智慧套房 - 登高精选酒店的点评

2.5 out of 5
智慧套房 - 登高精选酒店
1700 Shelburne Rd, South Burlington, VT

点评

8.6

超赞

10 分 - 超赞。477 条好评，共有 923 条点评" "
8 分 - 还可以。311 条好评，共有 923 条点评" "
6 分 - 一般。78 条好评，共有 923 条点评" "
4 分 - 很差。36 条好评，共有 923 条点评" "
2 分 - 糟糕。21 条好评，共有 923 条点评" "

8.8/10

清洁度

9.2/10

员工和服务

8.0/10

服务设施

8.4/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 7 月入住 1 晚

6/10 一般

Josh

商务旅客
满意：服务设施
was ok, dated, had an odd smell. Water pressure was good and facilities were clean.
2024 年 5 月入住 1 晚
Lilly 于 2024年05月13日 的回复
Hi JoshThank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 超赞

Laurie

2024 年 4 月入住 2 晚
Lilly 于 2024年05月17日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 超赞

Isabelle

2024 年 4 月入住 1 晚
Lilly 于 2024年05月3日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 一般

Jennifer，Tyngsboro

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Okay hotel off the busier roadway in South Burlington. Staff was super friendly and helpful. Free hot breakfast and WiFi.
2024 年 4 月入住 2 晚
Lilly 于 2024年04月11日 的回复
Hi JenniferThank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

4/10 很差

Stephen

与家人及幼儿出行
不满意：服务设施
The hotel smelled like dogs and old cheese. They charged $600/night during eclipse. Their special gift for paying so much and the eclipse happening, was a bottle of water in a paper bag. Not impressed at all.
2024 年 4 月入住 1 晚
Lilly 于 2024年04月10日 的回复
Hi StephenWe are sorry to hear you were disappointed with your stay due to the high prices of the Eclipse. We set a high standard for ourselves, and it's disappointing that we fell short. Thank you for taking the time to share your feedback. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 超赞

Christopher

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was nice, but room was not as clean as it could have been
2024 年 4 月入住 4 晚
Lilly 于 2024年04月10日 的回复
Hi ChristopherWe are sorry for the inconveniences you had while staying with us, but we do appreciate your positive comments about our hotel. We set a high standard for ourselves, and it's disappointing that we fell short. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 超赞

Bree

满意：清洁度、员工和服务、服务设施
Stayed due to weather when my flight was cancelled. Property is dated but well cared for and has long term residents which is why people have complained about “smells”. The suites have full kitchens, the only time I “smelled” anything was when people were cooking. The staff was amazing and friendly. Even was able to get me an early check-in because of the storm and the fact I was utterly exhausted. A good upgrade and this place would be an absolute gem. It was clean, spacious and beyond my expectations. Would absolutely stay here again
2024 年 4 月入住 1 晚
Lilly 于 2024年05月9日 的回复
Hi Bree!Thank you for taking the time to share your experience with us ! We appreciate your positive comments about our staff and amenities. We hope to welcome you back in the near future.

10/10 超赞

Liza

2024 年 4 月入住 3 晚
Lilly 于 2024年04月6日 的回复
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 超赞

Gabrielle

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Lilly 于 2024年04月3日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 超赞

Liza

2024 年 3 月入住 4 晚
Lilly 于 2024年04月3日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 还可以

Arturo

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was here a few time and I really like the rooms
2024 年 3 月入住 2 晚
Lilly 于 2024年04月3日 的回复
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

6/10 一般

Herman

满意：员工和服务，清洁度
2024 年 3 月入住 3 晚
Lilly 于 2024年04月3日 的回复
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

8/10 还可以

Crystal

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not to bad of a place.
2024 年 3 月入住 1 晚
Lilly 于 2024年04月3日 的回复
Hi CrystalThank you for taking the time to leave us your review. We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

8/10 还可以

Justin

满意：员工和服务，清洁度
2024 年 3 月入住 2 晚
Lilly 于 2024年03月18日 的回复
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 超赞

Aditya Pommai

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good value
2024 年 3 月入住 1 晚
Lilly 于 2024年03月12日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 超赞

Michael

与配偶出行
满意：住宿条件和设施
Very spacious room and clean… parking has many spots available … location near all amenities
2024 年 3 月入住 1 晚
Lilly 于 2024年03月12日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 一般

Janelle

满意：员工和服务
2024 年 2 月入住 1 晚
Lilly 于 2024年02月29日 的回复
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

10/10 超赞

Haiwen

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 2 月入住 1 晚
Lilly 于 2024年02月27日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 超赞

Krystal

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was really nice and the hotel was clean
2024 年 2 月入住 2 晚
Lilly 于 2024年02月27日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 超赞

真实旅客

与家人出行
满意：员工和服务
不满意：住宿条件和设施
The photo in the picture when I booked the room showed the bedroom in its own seperate space with doors.
2024 年 2 月入住 1 晚
Lilly 于 2024年02月27日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

2/10 糟糕

Wendy

不满意：清洁度
we were
2024 年 2 月入住 1 晚
Lilly 于 2024年02月29日 的回复
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

8/10 还可以

Grace

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Couples weekend
Nice for the night 110 grill food was great Room was comfortablè bed was perfect
2024 年 2 月入住 1 晚
Lilly 于 2024年02月27日 的回复
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 超赞

Nicholas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Lilly 于 2024年02月27日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 一般

Nicholas

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Not satisfied
Lady working service desk ignored us when we walked in we had to yell to her in the office in the back where she was sitting ignoring everyone. I asked for a pack and play in the room which we didn’t get. I had to call down and ask for it and when I did she brought up a towel to the room after repeating me ask her for a pack and play and she repeated it back to me on the phone she then went back down to grab a pack and play.
2024 年 2 月入住 1 晚
Lilly 于 2024年02月27日 的回复
We apologize for the inconvenience and miscommunication. This is unacceptable! We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

8/10 还可以

Sara

与配偶出行
满意：清洁度、员工和服务、服务设施
the smell of the corridors and how warm they were, weren’t pleasant, but all in all, a nice place to stay if you wanna be able to cook and have a home away from home!
2024 年 2 月入住 3 晚
Lilly 于 2024年02月27日 的回复
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
What you get for the price is value that can't be beat! Service was great, breakfast was awesome, room was clean, bed was comfy, and nice to have the extra space with separate bedroom compared to typical hotel rooms. The only thing to note is the recurring theme from other negative reviews regarding the odor. Yes, there is the typical engrained smell of smoke, pets, etc. that I have learned to expect in most older sub 3-star hotels, so I don't think it's fair to fault management when everything else was top notch.
2024 年 1 月入住 1 晚
Lilly 于 2024年02月27日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 7 晚
Lilly 于 2024年01月8日 的回复
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 一般

真实旅客

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 11 月入住 2 晚
Lilly 于 2023年11月13日 的回复
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

8/10 还可以

真实旅客

商务旅客
满意：客房舒适度，员工和服务
Room was clean but tired looking. Stains on upholstered couch and chair.
2023 年 11 月入住 1 晚
Lilly 于 2023年11月13日 的回复
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

8/10 还可以

manon

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Lilly 于 2023年11月13日 的回复
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 超赞

Sarah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a suite for a family of 5 and it was very nice and roomy with a full kitchen. Nice location. Free breakfast. Staff is very nice and helpful.
Lilly 于 2023年10月25日 的回复
Thank you for taking the time to leave us your review! We're glad you enjoyed your visit to South Burlington. We appreciate you choosing Holiday Inn Express, South Burlington VT and look forward to welcoming you back in the near future.

2/10 糟糕

Magda

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
In my opinion, Travelocity should send somebody to check a place before making it available to customers. The whole place was dirty, people are allowed dogs but they do not pick up the dog’s poop. The breakfast was very poor, there no fresh fruit available and the breakfast room was really dirty.
Lilly 于 2023年10月25日 的回复
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 超赞

Sheryl

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Lilly 于 2023年10月25日 的回复
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 还可以

John，Springfield

满意：清洁度、员工和服务、住宿条件和设施
Too far from downtown without a vehicle. $30 cab fare.
2023 年 10 月入住 2 晚
Lilly 于 2023年10月25日 的回复
Hi JohnI'm sorry to hear you were unhappy with the location. Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to provide us some feedback

6/10 一般

David

商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Too old for the price
2023 年 10 月入住 2 晚
Lilly 于 2023年10月19日 的回复
Hi DavidGuest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thank you for taking the time to share your experience.

2/10 糟糕

Mary

与家人出行, 团体旅客
不满意：服务设施
Unbelievably overpriced. Room reeked of deodorizer. Apparently subsidized renters.
2023 年 9 月入住 2 晚
Lilly 于 2023年10月9日 的回复
Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

4/10 很差

Krystal

满意：员工和服务
不满意：住宿条件和设施
Poor Cleanliness
The service was great, very friendly and attentive. However that was where the good ends. The worst part is we paid over $300 for one night and the cleanliness was terrible. The towles, the sheets, and the furniture all had horrible stains. We also selected a non smoking room and there had clearly been smoking in the room previously due to the smell and burn marks on the carpet. The bed was somewhat comfortable, good enough for one night. I was very disappointed considering the price we paid.
2023 年 10 月入住 1 晚
Lilly 于 2023年10月4日 的回复
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

2/10 糟糕

Terry

2023 年 10 月入住 1 晚
Lilly 于 2023年10月9日 的回复
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience

6/10 一般

Brian

与家人出行
满意：服务设施，员工和服务
The room we stayed in was big and spacious but the cleaners left the garbage full. We realized it is a pet friendly hotel but that’s what you could smell as well. There was a dog barking from 1:00am until around 3:00am. The breakfast was very good with many options and all the team members were nice and helpful.
2023 年 9 月入住 4 晚
Lilly 于 2023年10月30日 的回复
Hi BrianThank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

6/10 一般

JEAN

满意：员工和服务，清洁度
2023 年 9 月入住 2 晚
Lilly 于 2023年10月3日 的回复
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 超赞

Margaret

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great
2023 年 9 月入住 1 晚
Lilly 于 2023年09月28日 的回复
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 还可以

Christine

与配偶出行
满意：服务设施，清洁度
The room was clean and well stocked. The size was good and bed comfy. Staff was just okay and breakfast was mediocre at best
2023 年 9 月入住 2 晚
Lilly 于 2023年09月28日 的回复
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 超赞

Larry

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel
2023 年 9 月入住 1 晚
Lilly 于 2023年09月28日 的回复
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 超赞

Cam

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was wonderful. They were attentive, friendly, knowledgeable and efficient. I loved our room and the full size refrigerator.
2023 年 9 月入住 1 晚
Lilly 于 2023年09月25日 的回复
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

4/10 很差

Jamy

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
This is a 2 star hotel, at best, the hallway carpet smells extremely bad! The hotel allows smoking (at least the room and bed smelled like smoke) and pets so the hallway smells like dogs. Not worth the savings!
2023 年 9 月入住 1 晚
Lilly 于 2023年09月21日 的回复
Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

8/10 还可以

Sandra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The suite was very spacious and some areas had recently been updated. Some items, such as the fridge, were still old. The room had a slight musty smell as guests probably didn't open the windows. Restaurants were nearby too. The complimentary breakfast was a lovely bonus. Overall very happy.
2023 年 9 月入住 2 晚
Lilly 于 2023年09月21日 的回复
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 超赞

Diane

2023 年 9 月入住 1 晚
Lilly 于 2023年09月28日 的回复
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 一般

Ari

满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
Bed was old and soft, the room had an odor and the facility is dated The staff were great
2023 年 8 月入住 2 晚
Lilly 于 2023年09月6日 的回复
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full ten stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 超赞

Laura R

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were exceptionally kind and helpful.
2023 年 8 月入住 2 晚
Lilly 于 2023年08月29日 的回复
We're delighted to hear that you had an amazing experience with us. We appreciate your compliments regarding our hard-working team. We look forward to hosting you again soon for another fantastic experience.Thank you again for sharing your review. Have a lovely day.