Booked four rooms for my boss, and spoke to the hotel before arriving to make sure all was well, but upon arrival the hotel claimed Expedia had cancelled one. Spoke to Expedia and that wasn’t the case.
They also tried to double charge for breakfast.
Would not use them again.
eleanor
於 2025 年 4 月住了 2 晚
10/10 優異
John
2025 年 4 月 24 日
讚好:整潔度、職員與服務和住宿狀況
Clean rooms, friendly staff, lovely breakfast
John
於 2025 年 4 月住了 1 晚
4/10 欠佳
Ashish
家人同遊, 親子同遊
2025 年 4 月 23 日
不滿:整潔度和設施服務
The stay was for 3 nights but despite of following instructions needed for the staff to clean the property , it was not cleaned for the entire stay. The coffe cups were not washed , the used towels were not changed. We came back every night to view the coffe mugs not cleaned, the used towels were hanged behind the door on the cogs despite of putting those on floor as instructions mentioned for cleaning staff to be cleaned even the stained beddings that we saw on first night were not changed despite of instructions.To sum it up, totally unpleasant and unhygienic experience due to cleaning staff’s lack of diligence. I can share photos that I have taken which we showed to reception while checking out and what we got was a plain sorry.
Ashish
於 2025 年 4 月住了 3 晚
8/10 不錯
Carl
家人同遊
2025 年 4 月 20 日
讚好:整潔度、設施服務和住宿狀況
Nice and quiet, stayed the night prior to going on a cruise at the port (16 mins drive). The hotel is in a wooded area which is pleasant. The rooms were great and clean apart from the floors wernt being hoovered next to the desks or under the bed (found that out when trying to find an earring)
Carl
於 2025 年 4 月住了 1 晚
6/10 一般
Ruchi (Crowborough)
2025 年 4 月 20 日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
It's about 15 mins drive from the city center and not feasible if you do not have a car.
Ruchi
於 2025 年 4 月住了 3 晚
10/10 優異
Lee
家人同遊
2025 年 4 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really good stay. Hotel spacious, very r clean and staff helpful. Only better if would be more bar staff or the existing ones are a bit more efficient. Some pretty long waits.
Lee
於 2025 年 4 月住了 1 晚
6/10 一般
Tina
家人同遊
2025 年 4 月 11 日
讚好:設施服務
Upon arrival very long wait at reception I had booked a family room but second bed not made so I had to queue again. I was not informed about parking charges over £7 per night but blue badge your ok. All disabled spaces were full.
The room was nice and clean and so was the hotel. It was quiet too and we slept well. I put the towels in the bath at night to stop the drip from the broken valve in shower. Cookies were nice upon arrival and hotel was situated close to motorway so easy for us to be on route in the morning.
Tina
於 2025 年 4 月住了 1 晚
8/10 不錯
MARIO
2025 年 4 月 2 日
讚好:整潔度和職員與服務
MARIO
於 2025 年 3 月住了 1 晚
8/10 不錯
Anthony
2025 年 3 月 31 日
讚好:整潔度、職員與服務和住宿狀況
Anthony
於 2025 年 3 月住了 2 晚
4/10 欠佳
Joanna
伴侶同遊
2025 年 3 月 18 日
讚好:住宿狀況
不滿:職員與服務
The hotel is a conference venue and is therefore not luxurious or cosy and has the feel of an airport lounge.
Breakfast was pretty mediocre with no veggie/vegan sausage (not available until Saturday) the food ran out (cold and hot) and everyone was waiting for it to be replenished, with no urgency or sense of customer satisfaction. Pancake machine not working, no plates by the bread and toast. Milk ran out by cereals and not replenished until asked.
Also I saw a member of the breakfast staff question a blind guest about bringing their guide dog into the restaurant and then seated them on the table closest to the entrance making the guests and dog feel most unwelcome (when it was pointed out it’s the law to allow guide dogs in restaurants and the guest stated they were made to feel welcome at dinner the night before) EDI training is needed alongside customer service.
Evening meal was ok but my husband’s desert order was wrong and not apparent until we got the bill (wrong chocolate mouse served - he had a tofu mouse and not the chocolate whisky mouse ordered - no wonder it tasted ‘odd’)
The room was a good size but we had to ask for enough towels for 2 of us these weren’t in the room on arrival. Only enough tea bags and milk for 1 cup each, and the hairdryer didn’t work well and was 15 months past the expiry date of the PAT test.
All in all could be much better with some stronger hotel management and better oversight of the staff. Pretty disappointing experience.
Joanna
於 2025 年 3 月住了 1 晚
6/10 一般
Sophie
2025 年 3 月 15 日
Sophie
於 2025 年 3 月住了 1 晚
10/10 優異
Gary
2025 年 3 月 15 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great Staff! Easy check in/ checkout.
Gary
於 2025 年 3 月住了 1 晚
10/10 優異
Jane
2025 年 3 月 10 日
Jane
於 2025 年 2 月住了 1 晚
8/10 不錯
Jack
2025 年 3 月 10 日
Jack
於 2025 年 3 月住了 2 晚
2/10 很差
SANDRA
2025 年 3 月 9 日
讚好:整潔度和職員與服務
不滿:住宿狀況
The room was clean and tidy but the shower head was broken no hot water and a member of staff tried to get in at 8am 9 March . As a lone female travelling on my own this felt unsafe
SANDRA
於 2025 年 3 月住了 1 晚
8/10 不錯
Gary
2025 年 3 月 4 日
Comfortable and clean
Gary
於 2025 年 2 月住了 7 晚
8/10 不錯
Sylvia
2025 年 3 月 2 日
Sylvia
於 2025 年 2 月住了 2 晚
10/10 優異
KEHINDE
2025 年 2 月 4 日
讚好:整潔度、職員與服務和住宿狀況
KEHINDE
於 2025 年 2 月住了 1 晚
6/10 一般
Vijay
伴侶同遊
2025 年 2 月 4 日
讚好:職員與服務
不滿:整潔度和住宿狀況
The room we were allocated had poor drainage from sink and bath, even after notifying the hotel on the day we checked in, nothing was done and we left a day early.
There was also some smell in the room when we first entered.
The staff were very good and gave service with a smile.
Vijay
於 2025 年 1 月住了 3 晚
10/10 優異
Lawrence
商務旅客
2025 年 2 月 4 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service and a safe environment.
Lawrence
於 2025 年 2 月住了 1 晚
8/10 不錯
Josephine
家人同遊, 寵物同遊
2025 年 2 月 2 日
讚好:整潔度、設施服務和住宿狀況
Great location, lovely room and dog friendly.
Evening menu was limited, breakfast staff not effiective - tables needed resetting, no cutlery.
Price of £17.50 for dog for 1 night was excessive!
Josephine
於 2025 年 2 月住了 1 晚
10/10 優異
Ian
商務旅客
2025 年 1 月 26 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Business trip
Three night stay while on business in the city.
Ian
於 2025 年 1 月住了 1 晚
8/10 不錯
Ian
商務旅客
2025 年 1 月 24 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ian
於 2025 年 1 月住了 1 晚
10/10 優異
Sallyann
2025 年 1 月 22 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sallyann
於 2025 年 1 月住了 1 晚
8/10 不錯
James
2025 年 1 月 21 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel in a good location , reasonably priced (on this occasion) for an overnight stay.