大堂

底特律南菲爾德希爾頓花園酒店的評價

3 out of 5
底特律南菲爾德希爾頓花園酒店
26000 American Dr, Southfield, MI

評價

8.4

很好

10 分評分,優異;926 則評價中有 464 則" "
8 分評分,不錯;926 則評價中有 266 則" "
6 分評分,一般;926 則評價中有 95 則" "
4 分評分,欠佳;926 則評價中有 44 則" "
2 分評分,很差;926 則評價中有 57 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 5 月住了 2 晚
RR 於 2019年5月28日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Huidong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Huidong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Rodney

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfort and quiet
於 2024 年 4 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2024年4月22日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

10/10 優異

Diamond

家人同遊
Great stay
於 2024 年 4 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2024年4月10日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

8/10 不錯

Tiffany

於 2024 年 3 月住了 3 晚
Taylor Hicks - Front Desk Supervisor 於 2024年4月22日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

2/10 很差

Ariel

讚好:整潔度
不滿:職員與服務
於 2024 年 2 月住了 2 晚
Taylor Hicks - Front Desk Supervisor 於 2024年2月20日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 不錯

Philip

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pretty good hotel and location
於 2024 年 2 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2024年2月20日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

2/10 很差

Jawaun

於 2023 年 12 月住了 2 晚
Taylor Hicks - Front Desk Supervisor 於 2024年1月1日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 優異

Kendrick

家人同遊
於 2023 年 12 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2024年1月1日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

8/10 不錯

Marsha

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friends
Bed was very comfortable
於 2023 年 12 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2024年1月1日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

10/10 優異

My Curls,

於 2023 年 11 月住了 4 晚
Taylor Hicks - Front Desk Supervisor 於 2024年1月1日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

10/10 優異

William

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was excellent, very accommodating.
於 2023 年 11 月住了 2 晚
Taylor Hicks - Front Desk Supervisor 於 2023年11月28日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

6/10 一般

maryam

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Not clean enough for a garden Hilton
於 2023 年 11 月住了 4 晚
Taylor Hicks - Front Desk Supervisor 於 2023年11月28日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

2/10 很差

Seantina

於 2023 年 11 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2024年1月1日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 優異

Katrina

讚好:整潔度、職員與服務、設施服務和住宿狀況
I always have a pleasant stay here. The staff is great!
於 2023 年 11 月住了 3 晚
Taylor Hicks - Front Desk Supervisor 於 2023年11月28日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

2/10 很差

Tanisha

家人同遊
The sink was broken and the phone in the room didn’t work. Black dirt came up out of the sink
於 2023 年 11 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年11月27日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

4/10 欠佳

Issac

讚好:職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年11月27日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 優異

Kazuya

於 2023 年 11 月住了 4 晚
Taylor Hicks - Front Desk Supervisor 於 2023年11月11日的回應
Thank you so much for your review! I'm so happy you enjoyed your stay. We hope to see you again in the future.

2/10 很差

Nicholas

於 2023 年 10 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年11月27日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 優異

Kimberly S

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年10月17日的回應
I am very happy to hear you enjoyed your stay! We hope you come back to visit us soon.

10/10 優異

LILIANE

寵物同遊, 商務旅客
讚好:職員與服務和住宿狀況
Everything was fine. I have no complaints.
於 2023 年 9 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年9月30日的回應
Thank you for choosing to stay with us. I am very happy to hear you enjoyed your stay. We hope you come back to visit us again in the near future!

8/10 不錯

Jovan

於 2023 年 9 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年10月31日的回應
Thank you so much for staying with us. I appreciate your feedback. We hope to see you again in the future!

8/10 不錯

Aaron

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Stay
Nice comfortable stay
於 2023 年 9 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年9月14日的回應
Thank you so much for your comments! I am very happy to hear that you enjoyed your stay. We hope to see you back in the near future!

10/10 優異

Joeann

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Me and my family enjoyed ourselves thank you for your wall services I will come again.
於 2023 年 9 月住了 2 晚
Taylor Hicks - Front Desk Supervisor 於 2023年9月7日的回應
Thank you so much for your kind words! It was a pleasure to have you all here. We will see you again soon!

8/10 不錯

Deborah

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Taylor Hicks - Front Desk Supervisor 於 2023年9月7日的回應
Thank you so much for your review! Hopefully next time you will give us a 10!

10/10 優異

Cynthia

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 4 晚
Taylor Hicks - Front Desk Supervisor 於 2023年9月7日的回應
Thank you so much for your review! We hope to see you again soon.

8/10 不錯

Thomas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good value
room was nicely appointed and well laid out..... clean and comfy
於 2023 年 8 月住了 3 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月29日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

8/10 不錯

walter

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
This is a Very Nice property..Well run clean and efficient.I was disappointed start I wasn't told that there was no housekeeping service (Bummer)
於 2023 年 8 月住了 3 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月20日的回應
Thank you so much for your rating. I apologize about the housekeeping service; it should be restarting to everyday starting November to my knowledge. I hope you come back to visit us again in the future! Thanks!

10/10 優異

Dominique

讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Taylor Hicks 於 2023年8月7日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! You are among our most valued guests. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!

2/10 很差

Corey

不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Taylor Hicks 於 2023年8月7日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

2/10 很差

Corey

讚好:整潔度
不滿:職員與服務和客房舒適度
於 2023 年 7 月住了 2 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月20日的回應
Thank you for your review. I'm sorry that you didn't have a good stay here. Your comments continue to help us improve our service. Hopefully, you will come back to give us another chance. Thanks!

6/10 一般

David (Chicago)

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於 2023 年 7 月住了 1 晚
Taylor Hicks 於 2023年8月7日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 優異

Colton

於 2023 年 7 月住了 2 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月20日的回應
Thank you so much for your 5-star review! We look forward to you staying with us again in the future.

10/10 優異

DENISE

於 2023 年 7 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月20日的回應
Thank you so much for your 5-star review! We hope you come to stay with us again in the future!

10/10 優異

Talisa

家人同遊, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
Hilton Garden Inn Staff 於 2023年7月28日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Southfield to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 一般

Richard

家人同遊
Location convenient to freeways is why we book.
於 2023 年 7 月住了 3 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月20日的回應
Thank you for sharing your experience. Hopefully we can turn that 3-star into a 5-star review. Thanks!

8/10 不錯

Madeline

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My Family Reunion
My stay was very comfortable. Service was very friendly and I will come back.
於 2023 年 7 月住了 3 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月20日的回應
Thank you so much for your kind words! I am very happy to hear that you enjoyed your stay, and I can't wait for you to come back and visit us! Thanks!

10/10 優異

Richelle

讚好:整潔度、職員與服務和住宿狀況
Comfortable. I loved the breakfast.
於 2023 年 7 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月20日的回應
Thank you so much for the 5-star review and your kind words! We hope that you come to stay with us again in the future!

6/10 一般

Valerie

家人同遊, 寵物同遊
讚好:整潔度和住宿狀況
The property seemed well maintained and clean. The staff were not knowledgeable about the area, nor did they attempt to find someone to assist. When checking out the front desk clerk did not go over charges, but just took the door key. When asked to discuss she said I would have to contact Expedia and she would not assist me.
於 2023 年 7 月住了 1 晚
Taylor Hicks 於 2023年8月7日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

2/10 很差

Michael

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
於 2023 年 7 月住了 1 晚
Taylor Hicks 於 2023年8月7日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 優異

ROBERT EUGENE

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月20日的回應
Thank you so much for the 5-star review! We hope you come back to visit us again soon!

8/10 不錯

Carl

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Poor breakfast
於 2023 年 6 月住了 1 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月20日的回應
Hello! I am so sorry that you feel that way. But thank you for shedding some light on this. We will be sure to try to improve in this area. I hope you come back to give us another chance.

10/10 優異

Sherry

讚好:整潔度、職員與服務和住宿狀況
I would highly recommend this location.
於 2023 年 6 月住了 2 晚
Taylor Hicks - Front Desk Supervisor 於 2023年8月20日的回應
Thank you so much for your kind words! We hope that you come back to stay with us again soon!

10/10 優異

Zakiyah

於 2023 年 6 月住了 2 晚

10/10 優異

Chinea

於 2023 年 6 月住了 1 晚

2/10 很差

Latrice

於 2023 年 6 月住了 1 晚
Taylor Hicks 於 2023年8月7日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

4/10 欠佳

Hani

不滿:整潔度和職員與服務
Front desk staff was rude, like he had a bad day or something, no water in room for the coffee maker. They sold me the water a $1 a peace. Bedroom shower stain. I wouldn’t go back again.
於 2023 年 6 月住了 1 晚

10/10 優異

Azelle (Cincinnati)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
This was my second stay at this property and both times the staff has been phenomenal. This will be my go to place to stay whenever I visit the area.
於 2023 年 5 月住了 3 晚

2/10 很差

Luis

家人同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Place is dirty and outdated. Very unfriendly staff
於 2023 年 5 月住了 1 晚