⭐️⭐️ Disappointing and Unacceptable Treatment
We traveled from New York to Royalton CHIC Antigua with a group of 9 adults to celebrate my husband’s 40th birthday. While the resort itself was nice, our experience at the end of the trip completely overshadowed everything else.
We were originally booked from 1/21–1/25 but chose to leave one day early (1/24) due to an expected major snowstorm in NY. We checked out early, even though our rooms were fully paid for through Sunday.
When we arrived at the airport, our flight was canceled right as we were about to board. After hours of stress trying to rebook flights, we were informed that the next available flight home was not until 1/28. Stranded, exhausted, and with no immediate way home, we returned to Royalton CHIC simply hoping to be placed back into our already-paid rooms for the night.
Instead, we were told our rooms were forfeited because we checked out early and that there was “nothing they could do.” The front desk refused to assist us in reassigning our original rooms and insisted the only option was to go online and rebook through Expedia — which made zero sense considering we had already paid for our stay.
As a result, our group was forced to rebook three rooms for one night, costing us an additional $3,400, just to have a place to sleep after a weather-related flight cancellation completely out of our control.
