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聖路易斯西 - 西港貝斯特韋斯特普拉斯酒店的評價

2.5 out of 5
聖路易斯西 - 西港貝斯特韋斯特普拉斯酒店
12220 Dorsett Rd, Maryland Heights, MO

評價

8.4

很好

10 分評分，優異；1004 則評價中有 498 則" "
8 分評分，不錯；1004 則評價中有 282 則" "
6 分評分，一般；1004 則評價中有 117 則" "
4 分評分，欠佳；1004 則評價中有 59 則" "
2 分評分，很差；1004 則評價中有 48 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

2/10 很差

Zhenyu

讚好：職員與服務
不滿：整潔度

10/10 優異

Xiaoyan

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚

6/10 一般

Dulci

不滿：整潔度和住宿狀況
Outdated motel....Bathroom smelled of mold had to prop the door open with a trash can, the fan in the bathroom didn't work, tub had several chips out of it. Linens were clean, and staff was friendly.
於 2024 年 5 月住了 1 晚

10/10 優異

Camelia

商務旅客
讚好：整潔度、職員與服務和住宿狀況
There was no milk for breakfast except almond milk which was frozen. Ice machine on 4th floor was broken. Rooms were clean and comfortable
於 2024 年 5 月住了 1 晚

8/10 不錯

Jocelyn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Herb (Cresco)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
People were very friendly.
於 2024 年 5 月住了 1 晚

8/10 不錯

Teagan

Good breakfast and clean room.
於 2024 年 5 月住了 1 晚

10/10 優異

Michael (Cape Coral)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Still here & every thing is great
於 2024 年 5 月住了 1 晚

10/10 優異

Jackie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Please with the no carpet rooms. Breakfast could be improved.
於 2024 年 5 月住了 1 晚

8/10 不錯

Jordan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Safe easy
於 2024 年 2 月住了 3 晚

10/10 優異

Stephanie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 5 月住了 2 晚

6/10 一般

Jill

家人同遊
讚好：住宿狀況
不滿：職員與服務
Staff was non-existent. The breakfast buffet was not attended to and we had to ask for things every morning.
於 2024 年 5 月住了 4 晚

2/10 很差

Takeo

不滿：整潔度、職員與服務、設施服務和住宿狀況
No housekeepings were performed
於 2024 年 5 月住了 6 晚
Bianca 於 2024年5月17日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 一般

Juan F

於 2024 年 4 月住了 1 晚

8/10 不錯

AMY

多人同遊
讚好：整潔度、職員與服務和住宿狀況
We stayed here because of the location being convenient of where we needed to be. Eve checked us in and was fantastic. Other staff we met were also very nice. The overnight desk clerk didn’t seem to want to be bothered though when we approached with an issue. We went back that evening and Eve again was working and handled it for us. Breakfast wasn’t the best but there were plenty of options and its hotel food not a 5 star restaurant. The place was clean, didn’t smell. Our room was clean. The bathtub had some areas where a mat pulled up the coating and the corners by the wall were a little dirty but that’s it. Nothing that would make me not want to shower in it. The bed was comfortable and bedding was clean The only complaint was the person in the room next to us was smoking cigars/cigarettes and it woke us up at 3am due to the smell coming into our room somehow. This is a smoke free hotel btw. Then that afternoon they were smoking pot which also made our room smell. (We let Eve know of this so we weren’t charged fees in case the smell stayed.) those guests checked out and eventually the smells went away. The second night no issues. We would stay here again
於 2024 年 4 月住了 2 晚

10/10 優異

Keena

讚好：整潔度、職員與服務和住宿狀況
Our stay was very nice at this location. The rooms were clean and the breakfast was awesome.
於 2024 年 4 月住了 1 晚

6/10 一般

Masaru (Huntington Beach)

It was ok but not plus
於 2024 年 4 月住了 4 晚

6/10 一般

John (Atchison)

不滿：整潔度
於 2024 年 4 月住了 1 晚

2/10 很差

Haris

不滿：整潔度、職員與服務和住宿狀況
Never stayed in room would like refund. Communication towards when the room will be ready never happened
於 2024 年 4 月住了 1 晚

10/10 優異

Alice

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy check in and reasonable rooms.
於 2024 年 4 月住了 1 晚

6/10 一般

Megan

多人同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
Room smelled terribly of cigarette smoke. AC control wouldn't work. Otherwise fine to sleep for 1 night before an early flight the next morning.
於 2024 年 4 月住了 1 晚

8/10 不錯

Juanita

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The property was convenient to the hospital we were visiting and room was clean and quiet
於 2024 年 4 月住了 1 晚

8/10 不錯

Debra

於 2024 年 4 月住了 1 晚

4/10 欠佳

Lisa

家人同遊
不滿：整潔度、職員與服務和設施服務
The building had been updated which could have made it a very nice hotel. The problem was it was filthy. It wasn’t just the type of dirty a place gets in a day or two. It was built up grunge on surfaces, in corners and baseboards. The elevator was dirty and sticky. The chair in the room had bodily fluids on it. The bathroom had pubic hairs in several places.
於 2024 年 4 月住了 1 晚

8/10 不錯

Erik (Azle)

讚好：整潔度
不滿：職員與服務
於 2024 年 3 月住了 1 晚

10/10 優異

kay

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable beds, clean room, convenient location.
於 2024 年 4 月住了 1 晚

10/10 優異

AC

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had no issue and itbwas great experience.
於 2024 年 4 月住了 1 晚

8/10 不錯

Christian

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good place to stay for a few days. The breakfast is acceptable.
於 2024 年 3 月住了 3 晚

10/10 優異

DaNell

多人同遊
讚好：整潔度、職員與服務和設施服務
Have a good stay..bathroom was not all that clean but just a little cleaning at it was good..The people next to us was very loud had their kids screaming and yelling at 3/4 in the morning
於 2024 年 3 月住了 1 晚

8/10 不錯

Sonna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel has slightly more affordable rates, probably because the rooms at just a tad smaller. Beds are comfortable. Doorways are narrow, couldn't get my wheelchair through them. Very tight bathroom. Clean, and staff were friendly.
於 2024 年 3 月住了 2 晚

2/10 很差

Scott

寵物同遊
不滿：整潔度和設施服務
Very dirty and stinky, lots of full sized filled trash bags left outside our room close to elevator's from time we checked in, should have been taken to dumpster.
於 2024 年 3 月住了 1 晚
Khia 於 2024年3月28日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 一般

Dixie

於 2024 年 3 月住了 4 晚

6/10 一般

Daniel F

商務旅客
不滿：職員與服務
Older amenities throughout property. Fire alarm would not shut off, staff did not have extra batteries to shut it off. In the end they just removed it from the room.
於 2024 年 3 月住了 1 晚

10/10 優異

Tolliece (Mc Gehee)

於 2023 年 11 月住了 3 晚

8/10 不錯

Michael

商務旅客
讚好：職員與服務和住宿狀況
The front desk staff were very attentive and professional.
於 2024 年 3 月住了 3 晚

10/10 優異

adela

讚好：整潔度、職員與服務和住宿狀況
Nice lobby and plenty of tables to sit around. A large bus was there with people and they were all able to hang out in the lobby area
於 2024 年 3 月住了 1 晚

10/10 優異

David (Ottumwa)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Highly recommend!!
於 2024 年 3 月住了 1 晚

10/10 優異

Carl

讚好：整潔度、職員與服務、設施服務和住宿狀況
everything
於 2024 年 2 月住了 1 晚

10/10 優異

Caroline

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was conveniently on our route and priced right. Check in was pleasant as was the employee who checked us in.
於 2024 年 2 月住了 1 晚

6/10 一般

Dexter (Anderson)

商務旅客
The staff at the front desk, a young lady, was not very helpful - it took me three separate trips to get the boxes they were holding for me...she really gave no effort. The shower had no curtain which I didn't realize until I had to take a shower and I was time starved so just had to do it. The room and building did not get cool enough for me. Also, the ice machine on my floor did not work...the same young lady I asked at the front desk if my floor had ice and she said yes, when she should have advised me that sorry the machine is out of order on that floor. The breakfast was very good.
於 2024 年 2 月住了 2 晚

10/10 優異

Mariann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Jerry

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean.
於 2024 年 2 月住了 1 晚

6/10 一般

Christine

親子同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
I stayed here based on the good reviews about safe and clean. This place was dirty. Lint on the bed sheets. Stick stuff on room floor with hair/dust in corners. There were used water bottles and a fork under the heating and cooling unit. The tv didn’t have volume so we couldn’t watch it. The bathroom was just overall dirty. Would not recommend staying here.
於 2024 年 2 月住了 1 晚

4/10 欠佳

David

商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
My room had no closet & no ironing board (although there was an iron in a drawer). The usb outlets did not work.
於 2024 年 2 月住了 1 晚

6/10 一般

Marina

家人同遊
讚好：住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

6/10 一般

Jennifer

讚好：整潔度、職員與服務和設施服務
Easy access to the interstate, gas station right across the street. Restaurants nearby. The only elevator was broken.
Khia 於 2024年3月28日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 優異

Joseph

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean safe and good staff. No complaints. Definitely would recommend
於 2024 年 2 月住了 1 晚

10/10 優異

Jerry

讚好：整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed my stay. There were a few things I could nitpick, but overall it was excellent. I wish the bedframe wasn't so high off the floor, but the bed was comfortable, the room was clean and quiet. The staff was friendly and helpful. The complementary breakfast was a cut above with eggs, sausage, biscuits and gravy available as well as bagels, yogurt, cereal, multi grain bars, bagels and waffles and multiple juices and lemonade. Facility also has a pretty nice little gym. I'd recommend this hotel to anyone travelling through area unless you just have to have a pool.
於 2024 年 2 月住了 1 晚

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, friendly staff, comfortable
於 2024 年 2 月住了 2 晚

4/10 欠佳

Alan (Libertyville)

家人同遊
不滿：整潔度和住宿狀況
Property is ageing and not well-maintained, breakfast is extremely limited and exhausted 90 minutes before it closes.
於 2024 年 1 月住了 2 晚