Thank you for staying with us, and for sharing your valuable feedback! I'm so sorry for falling short of your expectations, but very grateful to hear that your interactions w/ our Staff were good at least. We will definitely address the issues you mentioned with your room to get those corrected as quickly as possible. We hope to see you again in the future. Until then, safe travels!

Good morning,Thank you for staying with us, and sharing your valuable feedback! I sincerely apologize for the confusion about Parking & Breakfast being included, and will definitely have to dig deeper to figure out where you saw that, or how it's worded, so I can get it corrected before others encounter the same issues. If you have any plans of coming back to STL, please contact me directly, and I will be more than happy to extend Complimentary Parking & Breakfast for everyone in your party for the full length of the stay.Until then, please take care & safe travels!

Good morning,Thank you for staying with us, and for providing your valuable feedback! I'm so sorry that you were treated rudely. I will determine who the Front Desk Agent was that handled your Check-In, so she's aware of how she came across, and more importantly, how you felt about the interaction overall, in hopes to prevent it from happening to someone else in the future.We certainly hope to see you again. Until then, please take care, and safe travels!

Good morning,Thank you for staying with us, and for sharing your valuable feedback. I'm terribly sorry that we fell short of your expectations, and will definitely pass your comments along to our staff and the owners.We hope to see you again. Until then, please take care & safe travels!

Good morning,Thank you for staying with us! We're so glad you enjoyed your stay, and certainly hope to see you again.Until then, please take care, and safe travels!

Thank you so much for staying with us! We hope you enjoyed your time in STL, and would love to see you again, so please keep us in mind for any future trips to the area. Hopefully, the Convention Center expansion will be complete by that time.Until then, safe travels!

Hi Amie,Thank you for staying with us, and for providing your valuable feedback! I'm so sorry we fell short of your expectations, and will definitely share your comments with our new ownership & team members in an effort to improve what and where we can.Please take care, and safe travels!

Hello,Thank you for staying with us! We hope you enjoyed your stay, and look forward to accommodating you again in the future.Until then, please take care, and safe travels!

Hello,Thank you for staying with us, and for your feedback! We hope to see you again.Until then, please take care, and safe travels!

Good morning,Thank you so much for staying with us, and for providing your valuable feedback!We hope to see you again!Until then, please take care.

Good morning,Thank you for staying with us, and providing your valuable feedback! I'm so glad you enjoyed your stay, and hope you were able to get the air conditioner figured out sooner rather than later.We hope to see you again!Please take care, and keep us in mind for any future trips to St. Louis.Thanks again!

Good morning,Thank you for staying with us, and providing your valuable feedback! I'm terribly sorry for the noise level both outside of the building due to the surrounding Convention Center expansion / construction, but also inside the building most likely a result of the indoor pool & 5-story atrium. Certainly not the best design, and do hope it wasn't too much of an inconvenience for you.If you're ever in the area again, and decide to give us another try, please feel free to contact me directly, so I can be sure to put you in a more quiet room / location.Please take care!

Good morning,Thank you for staying with us, and for providing your valuable feedback! I sincerely apologize for the noise, and the "lack of windows" essentially, since your room was right next to the Indoor Pool. I don't blame you in the least for wanting to keep the drapes closed, but still would have liked some sunshine. Unfortunately, the design and layout of it all just wasn't well thought out years ago. If you're ever back in our area, please feel free to contact me directly, so I can make sure you aren't put in a similar situation.Thanks again, and please take care!

Good morning,Thank you for staying with us, and providing your valuable feedback! I'm glad you enjoyed your stay, and felt safe in the area.We hope to see you again! Until then, please take care.