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聖羅伯特燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
聖羅伯特燭木套房酒店 (IHG 旗下酒店)
140 Carmel Valley Way, St. Robert, MO

評價

9.4

完美

10 分評分，優異；126 則評價中有 94 則" "
8 分評分，不錯；126 則評價中有 20 則" "
6 分評分，一般；126 則評價中有 10 則" "
4 分評分，欠佳；126 則評價中有 2 則" "
2 分評分，很差；126 則評價中有 0 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

8.8/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Barbara

家人同遊
讚好：整潔度和設施服務
Would highly recommend!!! Clean, nice and safe!!
於 2024 年 4 月住了 4 晚
Marsha 於 2024年4月16日的回應
Thank you for the excellent 5 star review! Great to know you felt safe and comfortable.

10/10 優異

Rudy

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Host was very pleasant. Room is also very clean.
於 2024 年 4 月住了 1 晚
Marsha 於 2024年4月8日的回應
Glad you had an amazing experience!

6/10 一般

Cheryl

家人同遊
讚好：職員與服務
The rooms smelled stale and old. The a/c in the one bedroom suite also smelled bad.
於 2024 年 3 月住了 1 晚
Marsha 於 2024年3月21日的回應
Good day! Thank you for your comments. We will check out the HVAC units immediately. I am sorry you were not comfortable with the room. Safe travels!

10/10 優異

Maria

讚好：整潔度、職員與服務和住宿狀況
This was the best stay in years that we have had at any hotel and we travel quite a lot. Clean, staff was excellent/very helpful. What an awesome place to stay! Convenient to EVERYTHING!!
於 2024 年 2 月住了 2 晚
Marsha 於 2024年2月12日的回應
Hello! We are very pleased you enjoyed your time with us. Hope to see you again. Safe travels!

10/10 優異

Tawanna

讚好：整潔度、職員與服務、設施服務和住宿狀況
Marsha 於 2024年1月23日的回應
Thank you for the 5 stars! We are very pleased you enjoyed your time with us :)

10/10 優異

Jamie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful
於 2023 年 12 月住了 1 晚
Marsha 於 2023年12月18日的回應
Thank you! We are happy you enjoyed your time with us.

10/10 優異

Sieun

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Especially I want give them 10 star for front desk staff. Wonderful!!!!
於 2023 年 10 月住了 2 晚
Marsha 於 2023年10月9日的回應
Thank you for sharing your experience! We are very pleased to know you enjoyed our team. We love what we do! Safe travels. :)

6/10 一般

Teresa (Scottsdale)

家人同遊, 寵物同遊
讚好：職員與服務
Just ok. Not a lot of options in the area. Beds were soft. Rooms smelled like dogs.
於 2023 年 9 月住了 1 晚
Marsha 於 2023年9月18日的回應
Hello! Thanks for your comments. Not sure if the beds being soft was a positive or negative. I apologize if you were not comfortable and that the room had an odor. We are checking into the odor so we can correct it. Thanks again and safe travels.

10/10 優異

phillip

商務旅客
讚好：整潔度、職員與服務和住宿狀況
You need to add a breakfast area
於 2023 年 8 月住了 3 晚
Marsha 於 2023年8月25日的回應
Hello! Thank you for the 5 stars. Candlewood Suites do not offer a breakfast at this time. Maybe in the future :)Safe travels to you!

10/10 優異

Renee (Mililani)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 9 晚
Marsha 於 2023年7月27日的回應
Thank you for the 5 stars! We are very happy you enjoyed your time with us.

10/10 優異

Joseph

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay.
Nice place, poor lighting outside. I thought it was closed at arrival. No recycling, nice staff, professional and efficient.
於 2023 年 7 月住了 1 晚
Marsha 於 2023年7月25日的回應
Than you for the 10 stars and your comments. I apologize you felt like the outside area did not have adequate lighting. We are checking to make sure all exterior light are in good working order. We do offer recycling bin by the elevator on the 1st floor. Very happy to know you enjoyed our team! Safe travels!

10/10 優異

MICHAEL (Vienna)

於 2023 年 6 月住了 1 晚

10/10 優異

Rocky

於 2023 年 6 月住了 1 晚
Marsha 於 2023年6月20日的回應
Thank you for 10/10! We are happy you enjoyed your time with us!

6/10 一般

Ryan

讚好：住宿狀況
Clean rooms and property. We could hear everything in the hallway though, so we did not get the best sleep.
於 2023 年 3 月住了 1 晚
Marsha 於 2023年4月17日的回應
I am pleased to know you enjoyed the property and your room was to your satisfaction. I am truly sorry for the noise in the hallways. Safe travels!

8/10 不錯

JoAnna

於 2023 年 3 月住了 1 晚

8/10 不錯

Daniel

讚好：整潔度、職員與服務和設施服務
Nice for a quick stop off the highway!
Marsha 於 2022年12月31日的回應
Thank you for the rating! Happy you enjoyed your time with us.

10/10 優異

Thomas (Arlington Hts)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel with plenty of places to eat close by. Nice area.
於 2022 年 12 月住了 1 晚
Marsha 於 2022年12月31日的回應
Very pleased to know you enjoyed our hotel and found a great place to eat in the area. safe travels!

10/10 優異

Thomas (Arlington Hts)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel.clean, quiet and pet friendly.
於 2022 年 12 月住了 1 晚
Marsha 於 2022年12月19日的回應
Thank you for your review of our hotel. We appreciate it! We are pleased you enjoyed your time with us. Safe travels!

10/10 優異

T.M.

讚好：職員與服務、設施服務和住宿狀況
Great place but no breakfast.
Marsha 於 2022年11月14日的回應
Thank you for the 5 stars! We are pleased you enjoyed your time with us.

10/10 優異

Julisa

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice and clean rooms for a one night stay.
於 2022 年 9 月住了 1 晚
Marsha 於 2022年9月9日的回應
Good day! We are very happy you enjoyed your time with us! Thank you :)

10/10 優異

Richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exceptional
於 2022 年 6 月住了 1 晚
Marsha 於 2022年6月14日的回應
Hello! We are very pleased you enjoyed your tine with us. Safe travels!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel.
Customer service was great. Room was ok. Has what you need... not fancy or anything. Would stay again.
於 2022 年 3 月住了 2 晚

8/10 不錯

Elizabeth A.

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great customer service 👏
於 2021 年 12 月住了 3 晚
mercer 於 2021年12月13日的回應
Thank you! Safe travels.

10/10 優異

Urleen V

家人同遊
讚好：職員與服務、設施服務和住宿狀況
I like the quietness staff friendly and the cleanliness of the property
於 2021 年 12 月住了 3 晚
mercer 於 2021年12月13日的回應
Hello! We are pleased to know you enjoyed your time with us. Thank you the 5 stars :)

10/10 優異

Cherri

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice room, nice appliances. Close to gas and food.
於 2021 年 12 月住了 1 晚
Mercer 於 2021年12月6日的回應
Thanks for the 5 stars! We are happy you enjoyed your time with us.

10/10 優異

Calin

於 2021 年 10 月住了 1 晚
Mercer 於 2021年12月6日的回應
Thanks for the 10!

10/10 優異

Holly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Would recommend
It was very clean and staff was friendly.
於 2021 年 5 月住了 2 晚

8/10 不錯

Rocky

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Our room was very clean and our check in was fast.
於 2021 年 5 月住了 1 晚
mmercer 於 2021年5月10日的回應
Hello! We are happy to know you enjoyed your room and our service was quick. Safe travels!

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My stay
Service was great and the hotel is real nice. Very quiet no one out in the halls talking loud keeping you awake.
於 2021 年 3 月住了 1 晚
mmercer 於 2021年3月29日的回應
Hello! We are very happy to know you had a great experience. Thank you :) Safe travels!

4/10 欠佳

Penny

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Would not stay there again, uncomfortable beds
The room was clean and prepared for us, but it was not comfortable at all. The mattress was the very soft marshmallow kind where you sink into the middle with or without a partner, and is terrible for bad backs. Unfortunately, there was only one outlet (no USB outlet) near the bed which meant moving the side table to access it, and only one phone could be charged using it. There are few food options for delivery nearby that aren't chains, but if you want fast food, the area has you covered. If we had to stay in a suite-style hotel room with a kitchenette for an extended amount of time, we'd have changed hotels after the first night. It just was not comfortable at all.
於 2021 年 2 月住了 1 晚
mmercer 於 2021年3月1日的回應
Hello! Thank you for your feedback. We are pleased to know you found the room clean and prepared. I am very sorry the bed was not comfortable for you. There are several chain eating establishments and some very nice local gems as well. Safe travels!

10/10 優異

真實旅客

於 2020 年 11 月住了 1 晚
mmercer 於 2020年12月1日的回應
Thank you very much for the 5 star rating! Safe travels.

10/10 優異

Elease

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful Stay
Our stay was wonderful hotel was clean room was wonderful clean service was wonderful no problems at all we didn't want to leave everything was in close distance my son just returned from Germany to Fort Leonard Wood and he was living 4mins away how great was that we'll be returning for sure thank you candlewood for a great stay
於 2020 年 11 月住了 2 晚
mmercer 於 2020年12月1日的回應
Thank you! We are delighted you enjoyed your time with us. God bless your son and your family.

8/10 不錯

Rochelle

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2020 年 10 月住了 1 晚
mmercer 於 2020年10月20日的回應
Thanks for taking the time to give your ranking. Appreciate it!

10/10 優異

Eugene

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚
mmercer 於 2020年10月20日的回應
Hello! Thank you for the 10!!

10/10 優異

真實旅客

親子同遊, 商務旅客
讚好：整潔度和職員與服務
The people working there were amazing and accommodating. We were very nervous about traveling with a toddler during COVID and moving cross country, but Chris, the front desk manager, was extremely patient and answered my many questions and met my many requests. By the night of check in, Ashlee was ready and had accommodated everything we asked for and also helped out when I realized my ice had melted and I was at risk of losing my frozen breastmilk. The room itself was extremely clean and convenient since it had a full size fridge and kitchenette. Great convenient location near the highway, wonderful staff, and room that’s like a studio apartment.
於 2020 年 8 月住了 1 晚
mmercer 於 2020年9月3日的回應
Thank you for taking the time to tell us about your time with us. We are pleased that you enjoyed our team and your room was clean and fresh. Our front desk and housekeeping staff are amazing! Safe travels and the best of luck on your new adventure!

10/10 優異

Jon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 8 月住了 1 晚
mmercer 於 2020年8月3日的回應
Thanks for the great score! Safe travels!

10/10 優異

EdythGrimes (Watseka Il.)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was a very nice and friendly hotel would stay there again
於 2020 年 7 月住了 1 晚
mmercer 於 2020年7月30日的回應
Thank you for your kind words, We are happy you enjoyed your time with us

10/10 優異

真實旅客

於 2020 年 7 月住了 1 晚
mmercer 於 2020年7月21日的回應
Hello! Thank you for rating us 5 stars. Safe travels!

10/10 優異

真實旅客

於 2020 年 7 月住了 4 晚
mmercer 於 2020年7月14日的回應
Thank you for the 5 stars! Happy you enjoyed your time with us.

10/10 優異

真實旅客

Clean & comfortable; above expectations
於 2020 年 7 月住了 1 晚
mmercer 於 2020年7月6日的回應
Thanks for the 5 stars! Happy you enjoyed your time with us.

10/10 優異

Portia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 6 月住了 2 晚
mmercer 於 2020年7月6日的回應
Thank you for the 10 stars!

8/10 不錯

JOHN

於 2020 年 6 月住了 1 晚
mmercer 於 2020年7月6日的回應
Thanks for the great feedback.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 6 月住了 1 晚
mmercer 於 2020年7月6日的回應
Thanks for the 5 stars!

10/10 優異

Beth

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚
Marsha 於 2020年3月11日的回應
WOW! Thanks for the 10/10!!

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
On their website it said breakfast was included. This only included a banana or apple. Very disappointing, to say the least. This area needs improvement.
於 2020 年 2 月住了 5 晚
Marsha 於 2020年3月11日的回應
Thanks for the 5 stars!

6/10 一般

真實旅客

親子同遊
讚好：整潔度、職員與服務和設施服務
The Candlewood Suites seemed clean and decently kept but are sorely outdated. Despite that, however, our experience was fine.
於 2020 年 1 月住了 1 晚
Marsha 於 2020年1月13日的回應
Happy you enjoyed your time with us. Remodel in the not too far future!!

10/10 優異

Clarence

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Steve a very nice good customer service and Chris was one of the best staff memos I met yet
於 2019 年 12 月住了 11 晚
Marsha 於 2020年1月13日的回應
Thank you for your kind words regarding our team. We are glad to know they were helpful.

10/10 優異

mike (shakopee mn)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
i liked having a kitchen in the room. its a big plus when staying at a hotel for 4 nights
於 2019 年 11 月住了 4 晚
Marsha 於 2020年1月13日的回應
Thank you! The kitchens are a GREAT amenity when on the road for a few night. Happy to know you were able to use it.

6/10 一般

Roberta (Michigan )

讚好：整潔度、職員與服務、設施服務和住宿狀況
This was our second visit here. Both times I requested a room on the first floor near an exit because we have a small dog and my husband had mobility issues. This time I reserved about a month ahead, but both times we were assigned a room on the 2nd floor. Next time we will find a place that is more responsive to our needs.
於 2019 年 11 月住了 1 晚
Marsha 於 2019年12月4日的回應
Good Day! I am very sorry we could not accommodate your 1st floor request. We try very hard to fulfill our guest wishes. Safe travels!

8/10 不錯

John and Connie

於 2019 年 10 月住了 1 晚