Cologne Stadtgarten Hotels

"Checked in the first night and room given was not cleaned. Was left dirty from previous resident. Was offered a minor upgrade though "

"My room was spacious. However, the bed was not comfortable and the pillows are horrible. I woke up with severe pain in my right shoulder and neck due to the pillow not giving support. Went to an urgent care and rhey gave me a pinched nerve diagnosis. The WiFi there is the worst I have ever experienced. My room was also street facing. There are several nighclubs across the street so the street noise was loud and I had to use ear plugs. Lastly, no housekeeping. Inwas jnformed I have to order it. Inwas not informed of this during check in. Would not recommend."

"The room had bugs, so the occupant (our son) requested a different room. They did comply, but then accused him of damaging the TV. It was not true anyhow, and it then turned out that they accused him before even talking to any others (cleaning and maintenance personnel) who had access to the room. Overall, the facility was dirty and shabby - both rooms, elevator, etc. Overall impression was borderline disastrous, and anyhow the standard of a 4-star hotel was definitely not met. Beware the room damage scam/trap - we recommend taking a pic of your room to document the condition and avoid unfounded accusations!"

"Very clean and great facilities and staff. Unfortunately got room by lift which made a noise that was very annoying."

"Has to be my favorite hotel of all time. The glass wall bathroom made it even better, the services were amazing and there was live music"

"Absolutely perfect location for karneval. Close to everything you need to have a good time. Great restaurants and bars nearby, transit is 30 seconds outside the hotel, can't ask for a better spot. And the rooms are HUGE for Europe. Our one issue was the room was extremely dusty and the pillows were basically non existent, but small price to pay for the location. "

"Perfect location for visiting city, zoo ect. Clean, friendly, no complaints at all!"

"i arrived jetlagged from USA. I was so tired and check in was at 3 and usually thats the way it is but from time to time i've been lucky and have gotten a room when I arrive in Europe in the am. What upsets me is that they had rooms but wanted to gouge me for 60 Euros instead which wasn't nice. So I was forced to walk around in the cold for 7 hours till they were ready. So unfair, I never stay there again !"

"friendly staff, "