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貝斯特韋斯特 I-5 套房酒店的評價

2.5 out of 5
貝斯特韋斯特 I-5 套房酒店
6411 W Banner Rd, Lodi, CA

評價

7.8

不錯

10 分評分，優異；574 則評價中有 185 則" "
8 分評分，不錯；574 則評價中有 208 則" "
6 分評分，一般；574 則評價中有 109 則" "
4 分評分，欠佳；574 則評價中有 43 則" "
2 分評分，很差；574 則評價中有 29 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

8.0/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Yu-Shih

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Pretty clean, comfortable , And a good location
於 2018 年 11 月住了 1 晚

10/10 優異

TSAN FU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

Andrew

商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Dried pee on the “sanitized” toilet seat. Verrrrry Questionable stains on the box spring cover. Shower was awful, at least in my room it was. TV remote had crusties on it. Place was pretty rough. I’m sure it’s been hard for hotels since 2020 but jeez $160 a night for that? I’ll sleep in my car.
於 2024 年 4 月住了 1 晚
Chan 於 2024年4月10日的回應
Dear Andrew, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Chan

4/10 欠佳

Jenna

讚好：整潔度
不滿：設施服務
This property was fine. However I used Expedia to book my stay and paid in advance and they required a $150 deposit that they held for a week. Ridiculous!!
於 2024 年 3 月住了 1 晚
Chan 於 2024年4月10日的回應
Dear JennaOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Chan

4/10 欠佳

Mary

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
chan 於 2024年3月16日的回應
Dear Mary,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯

Justin

讚好：整潔度、職員與服務、設施服務和住宿狀況
The elevator didn’t work that’s all
於 2024 年 2 月住了 1 晚

8/10 不錯

Rosio

於 2024 年 1 月住了 2 晚

2/10 很差

Debbie (Long Beach)

於 2024 年 1 月住了 1 晚
chan 於 2024年1月22日的回應
Thanks for your review. We wish if you could stay with us and enjoy your stay but we are surprised that you did not show up and post review. You are most welcome anytime to stay in future.

10/10 優異

Ralph

讚好：整潔度、職員與服務、設施服務和住宿狀況
This is my second time staying here. Both were enjoyable. Staff is friendly and helpful. Will stay there again. Many Shopping and Dining options just a few miles away.
於 2024 年 1 月住了 1 晚
chan 於 2024年1月16日的回應
Dear Ralph,It is wonderful to hear that you had a great experience at our property. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled to know they made for a great stay! On behalf of the entire team, thank you for being our guest, and please visit again soon!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall good
Comfy room and quiet area. Disappointed by the breakfast as the service person was in a rush to put away all of the drinks and food. There was a sign clearly stating that extra time would be given if needed to finish our meal.
於 2023 年 12 月住了 1 晚
chan 於 2024年1月16日的回應
Dear Anonymous,It is wonderful to hear that you had a great experience at our property. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled to know they made for a great stay! On behalf of the entire team, thank you for being our guest, and please visit again soon!

8/10 不錯

Samantha

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚

2/10 很差

Calvor

於 2023 年 11 月住了 1 晚
Chan 於 2023年12月27日的回應
We apologies that you were not satisfied with your stay. We would happy to have you again

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

2/10 很差

Raul

於 2023 年 11 月住了 1 晚

10/10 優異

Willie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 優異

Eric

讚好：整潔度、職員與服務和住宿狀況
The staff was wonderful!
於 2023 年 10 月住了 1 晚

10/10 優異

John

讚好：整潔度、職員與服務和客房舒適度
Great
Great
於 2023 年 10 月住了 1 晚

10/10 優異

DeeAnn

於 2023 年 10 月住了 1 晚

8/10 不錯

Jaime

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Está bien , nada impresionante
於 2023 年 10 月住了 2 晚

4/10 欠佳

Robert (Winterville)

不滿：整潔度、職員與服務、設施服務和住宿狀況
The fact that the toilet in the first room, my head didn’t flush, and there was no hot water in the shower in the second room they gave me, didn’t give me much assurance that the rest of it was going to be worth a hoot. Bottom line I’ll never stay there again. I suppose I should add the fact that the staff was very nice and cordial and the breakfast was OK.
於 2023 年 9 月住了 3 晚

10/10 優異

Curtis

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was great
於 2023 年 9 月住了 1 晚

10/10 優異

Bruce

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

8/10 不錯

Daesung

於 2023 年 8 月住了 1 晚

10/10 優異

Shawntang (Hayward)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The unique thing about my stay there was when I walked in my room and saw that nice clean bedding on that king size bed the bathroom was clean there was a fridge and microwave and your girl can't start her day off without her coffee there was a coffee machine in the room and they also had a full breakfast this will be my go to place when in Stockton
於 2023 年 8 月住了 1 晚

6/10 一般

george k

家人同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
very accessible to my destinations locally and via the I-5 interstate. my floor had unseen dirt that my bare feet picked up and revealed when i took showers. staff was first rate in service and hospitality. breakfast good and convenient to start the day! will book directly w hotel in future as they promised better discounts!
於 2023 年 8 月住了 3 晚

10/10 優異

SAMUEL

家人同遊
讚好：設施服務
We stayed here for 6 days. They kept the room clean. Breakfast is always good. I would stay in this hotel again when I visit Lodi Ca. Receptionist are very friendly. The lady in the kitchen is very nice and accommodating. We had a great experience at Best Western.
於 2023 年 8 月住了 5 晚

4/10 欠佳

Mort

商務旅客
讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

8/10 不錯

Javier

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚

10/10 優異

Rolando

讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo fue perfecto
於 2023 年 7 月住了 1 晚

8/10 不錯

Martha

於 2023 年 7 月住了 1 晚

10/10 優異

Joseph

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was very nice. The room was adequate. The location was good for visiting friends at the Flag City RV Park.
於 2023 年 7 月住了 2 晚

8/10 不錯

Donald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

10/10 優異

Kenneth

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great staff, friendly and helpful
於 2023 年 6 月住了 3 晚

6/10 一般

Rick

家人同遊, 商務旅客
My price is different than what I original reserve. Not only price went up but I got charge for services I did not receive.
於 2023 年 6 月住了 2 晚

4/10 欠佳

Cindy

多人同遊
不滿：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚

6/10 一般

Jennifer

家人同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
Ok place to stay
When we arrive and checked in, we found our room to be dirty and not cleaned. We called the front desk and she moved us to a new room. The rooms were ok, beds weren't great, but for one night it was fine. Breakfast was good.
於 2023 年 6 月住了 1 晚

4/10 欠佳

David

讚好：住宿狀況
Never again! New ownership needed.
Why didn’t I like the stay? Let me count the ways; 1)We were asked to show a certificate for our service dog(witch is not legal). 2)Ants all around the wet bar and bathroom sink. 3) We were woken just after getting in bed by someone who was given a key to our room and opened the door and started to walk in until I shouted. 4) The power went out in the middle of the nite for an hour stopping my CPAP to stop and waking me up.5)A homeless person in the parking garage walking around carrying some sort of junk.
於 2023 年 5 月住了 1 晚

10/10 優異

Seth

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable room. Great stay.
於 2023 年 5 月住了 1 晚

8/10 不錯

Eric

讚好：職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great staff--accommodating and helpful!!! The hotel is a bit old and shows its age. You also have to walk outside from the lobby, then use your key to get into another door to access the rooms. Clean and comfortable, just nothing fancy.
於 2023 年 3 月住了 1 晚

4/10 欠佳

Samia

家人同遊
讚好：職員與服務
不滿：整潔度和客房舒適度
I am so sorry to say that the bed was not clean, sheets were dirty. Bathroom bath tub was broken, and bathroom was adirty
於 2023 年 3 月住了 1 晚

10/10 優異

Brian

於 2023 年 3 月住了 1 晚

2/10 很差

Dave

家人同遊
讚好：整潔度
不滿：設施服務
Loud yelling and screaming people in a room close by and the hotel made no attempt to quiet them down
於 2023 年 2 月住了 2 晚
RR 於 2023年2月22日的回應
Dear GuestThank you for taking the time to review our property. We apologize for the inconvenience caused during your stay. The hotel took all necessary measures as soon as the problem was noticed and those guests were requested to leave the property. Hope to see you as our guest again and have a satisfying experience.

10/10 優異

Karla

寵物同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great safe place to stay along the 5!! Really nice room! I would come back!
於 2023 年 2 月住了 1 晚
RR 於 2023年2月21日的回應
Dear KarlaThank you for taking the time to review our property and giving us a perfect score. We are humbled to be able to meet your expectations and make your stay comfortable. Hope to see you as our guest again.

10/10 優異

SamnIeng

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Ease of location, friendly helpful staff
於 2023 年 2 月住了 2 晚
RR 於 2023年2月21日的回應
Dear SamnlengThank you for taking the time to review our property. Your feedback is valuable to us. we are happy to be able to meet your expectations and make your stay comfortable. Thank you once again for the perfect score. Hope to see you as our guest again.

6/10 一般

Allan

伴侶同遊
不滿：設施服務和住宿狀況
No bathroom fan, very low water pressure on shower, beds were comfortable, only had decaf coffee in root. Complimentary breakfast was bad
於 2023 年 1 月住了 1 晚
RR 於 2023年2月4日的回應
Dear AllanThank you for taking the time to review our property. Your feedback is valuable to us. By letting us know what you liked and what can be improved, you are helping us in providing better services to our guests. Hope to see you as our guest again for a satisfying experience.

10/10 優異

Richard

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Family time
Service was great, location near areas we were visiting. Over all we had a good trip
於 2023 年 1 月住了 3 晚
RR 於 2023年1月18日的回應
Dear RichardThank you for taking the time to review our property. Your feedback is valuable to us. We are humbled to be able to meet your expectations and make your stay comfortable. Hope to see you as our guest again.

10/10 優異

Tereasa (Eugene)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff very helpful
RR 於 2023年1月12日的回應
Dear TereasaThank you for taking the time to review our property. Your feedback is valuable to us. We hope to have you as our guest again.

8/10 不錯

Ronald

家人同遊
讚好：整潔度
不滿：住宿狀況和客房舒適度
Problem was hotel had a power outage one hour after we arrived. Power never came back on. While it was a city issue, we had no breakfast, no hot water to shower, very poor lighting to exit in the morning Dow stairs, and no credit issued after our request.
於 2022 年 12 月住了 1 晚
RR 於 2023年1月10日的回應
Hello Ronald, We did our best during the power outage and the same was beyond our controls. We serve breakfast which was as pack foods only due to power outage. We were in same boat and even offered refund to all those guests, who decided not to stay on that day.

4/10 欠佳

Jerry

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not always the Best
I was completely surprised when I checked in being asked to put a deposit down on the room even though I had already paid for it. Also once we got to the room we found there where only 2 towels for 3 people. I called down to get 2 more towels but they never brought us any. Also once the beds looked like something was spilt on it. This was one of the worst stays we have ever had at a best western.
於 2023 年 1 月住了 1 晚
RR 於 2023年1月10日的回應
Hello Jerry, Third party reservations are liable for incidental deposit and the same is mentioned to the guests by third party website as well. This is normal practice. We have investigated your other concerns and assure you that we take proper measure to fix the same.