Rochester Strong Memorial Hospital Hotels

"DON'T EVEN THINK ABOUT IT! When you walk in, there is no reservation desk. The receptionist is sitting at a table which was very disheveled. The furniture in the "lobby" was shabby and dirty. While we stood at the desk, a sign on the wall informed me that the hotel is owned by an independent operator, not affiliated with Holiday Inn (I don't understand how they are able to use the brand name, which is deceiving). Anyway, after a brusk exchange with the receptionist, we rode the filthy elevator to our room. Upon entry we immediately noticed fingernail clippings, half chewed candies and dirt on the carpet and the beds appeared hastily made. I tried to call the desk, but the phone was out of order, so I went back down and described the situation to the receptionist who moved us to another room. Again the beds looked hastily made and this time there were dirty finger smears on the folded over part of the bed sheet, Again the floor was not vacuumed AND the inside of the door and part of the door knob were smattered with what looked like bbq sauce! Again the phone didn't work so I went back to the desk. This time the receptionist came up to the room, took pictures, and called the owner. We demanded a refund, At first she said she wasn't able to refund since I had booked w/Hotels.com. When I reminded her that she had JUST charged my credit card $499 for 3 nights + a $100 refundable "courtesy" fee, she reversed herself. By now it was 11:00 pm & we left and booked another hotel."

"We ate at the restaurant located at the hotel and it was great!"

"Nice facelift for the building. Very clean and fresh looking. Staff seemed friendly. Breakfast selections were good for "Cold Continental". Overall, a good value stay."

"Parking was easy. Maintenance and upkeep was not timely. Breakfast options were standard fare."

"Extremely convenient efficiency"

"Saddam stay was a perfect stay , host was very responsive willing to fix every issue , good neighborhood and very understand and such as accommodating went that was the best part it has everything you need nothing was out of place stay was perfect will book again in future !"

"Great place. Owner communicates well via phone calls and was immediately responsive to a question I had about the house. Quiet neighborhood. Short walk to a nice park. Pretty close walking distance to food near the hospital."

"There was no pool and it was pet friendly. Opposite of the listing."

"The home was nicely decorated, very clean, and cozy. The host was easy to communicate with and available to answer our questions. "