6/10 Okay
KAREN B.
24 Jul 2023
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Positives and Negatives
We stayed 5 nights at this location. This unit was in a good location with ample parking and easy access. Apartment was surface clean and well equipped with most of what you would need for your stay. All the outside and porch lights were burnt out so we had to use flashlights to get in and out. Main issue was communication. We tried to use the washing machine and water began pouring out the back into the laundry room. We turned it off and discovered it did not have all the appropriate hoses. There was no mop so we had to use all our towels to soak up what we could. We contacted the hotel that appears to be the property manager and told them exactly what they needed to fix it. They said they would send a maintenance guy over. When we got back that night still no fix. Called the hotel again and they said they would call the owner and that we could come there & get towels. They assured us the owner or maintenance guy would come that night or next day. The next day when we got back still nobody. We called again and told them this is call number 3 and we are out of clothes now and she said she called the owner and he said…Are we wanting someone to bring a washer over that evening? I told her the washer literally just needed a $13 hose. I told her my husband said he could go and buy it and put it on if we had his permission and he would reimburse us the hose cost and bring us a mop. She said she would just have the owner call us directly. He never did and it was not fixed.
KAREN B.
Stayed 5 nights in Jul 2023