Hi, Jennifer! Thank you for sharing your feedback about your recent stay. We sincerely apologize for the inconveniences you experienced. We regret that the check-in process was not as clear and seamless as it should have been. We understand how frustrating it can be to deal with additional steps and unclear instructions, especially after a long day of travel. We will review our check-in procedures and communication to make improvements and ensure a smoother experience for future guests. We are very sorry to hear about the cleanliness issues you encountered, including the presence of dead bugs and spiders. This is certainly not the standard we strive for, and we will address these concerns with our cleaning team immediately to ensure that the cabin is thoroughly cleaned and maintained. We also appreciate your feedback regarding the condition of the furniture, linens, and overall comfort of the bed. Your comments are valuable to us, and we will take them into consideration as we plan for updates and improvements to the cabin. Thank you again for bringing these issues to our attention. We hope to have the opportunity to provide you with a much-improved experience should you choose to stay with us again in the future.

Hello Nicole, Thank you for your time and feedback. We're happy to hear that you had a pleasant stay, and we hope to see you again soon! Big Bear Cool Cabins

Hi, Alex! Thank you so much for taking the time to share your experience! We're delighted to hear that you had a nice getaway and that it served as a pleasant surprise for your anniversary. Creating memorable moments is our goal, and we're thrilled to have been a part of your celebration. If there's anything specific you'd like to highlight or any suggestions you have for us to make future experiences even better, please feel free to let us know. We look forward to welcoming you back for more special occasions in the future!

Hello Ann, Thank you for staying with us and writing a review. We're glad to hear you liked the location of the cabin and the amenities it provided for you to have a comfortable and pleasant stay with us. We hope to have you back soon! Big Bear Cool Cabins

Hello Avinash, Thank you for your time and feedback! We're glad that you are satisfied with your cabin and enjoyed your stay with us! And that our service is way up to your satisfaction. We look forward to welcoming you back again! Thank you Big Bear Cool Cabins

Hi Cindy, Thank you for staying with us and leaving a review. We are glad you enjoyed your stay with us and we look forward to hosting your next stay. Big Bear Cool Cabins