苏易金泉

每位職員，不論任何部門皆十分有禮及笑容滿面。 今次原本訂了一房兩床的家庭房，後來被Upgrade到兩房的家庭房，接待職員Ms Kim真的十分好，交房給你之前，不會以為upgrade你就一定會接受，而是會先帶你們去看看原本的房間及upgrade後的房間去比較及作出選擇，在國外旅遊多年了，入住酒店時被upgrade房間已遇過很多次，但今次先帶你去看看才讓你作出選擇，真的十分貼心及對旅客十分尊重。 另外房間及洗手間的衛生良好，而早餐亦十分美味。酒店位置理想，不論機場巴士及各景點及出名的美食皆可步行前往。下次有機會一定會再次入住。

The hotel staff were all very kind and friendly. Even after staying for several days, they still remembered the guests and would greet them proactively. The hotel’s environment, atmosphere, and cleanliness were all excellent. I would definitely consider staying here again in the future. Aside from the hotel’s spa, which I wouldn’t recommend, everything else was a great experience.

Our stay in the Tirant Hotel is superb! All the staff are very helpful and friendly. We joined a tour to Sapa and have to check out the hotel for a day, the staff helped us to keep the luggage while we were out. My mum's leg was hurt, and she needed to rest, the staff allowed us for the late check out. The flexibility and the professionalism provided by the staff make our journey an unforgettable one. Only one small issue is that our Family room is facing the street, and there was someone singing karaoke at night, fortunately he stopped after 11pm.