2/10 Terrible
Tyrone B.
20 May 2024
STAY AWAY FROM THIS ONE, HORRIBLE EXPERIENCE!!
I had multiple texts and phone calls with VACASA about the upstairs AC did not work and the downstairs was freezing. The rules for the house was that owners control the NEST thermostats and cannot be changed unless your contact them to do it. From the first hour we were there thru all 4 days and nights I was in constant contact with the Vacasa contacts and all I got was we are sorry and we are working on it. Then I was told the local management team would contact me by phone and come to the house. NEVER HAPPENED. The upstars thermostat was set to heat and the upstairs was 85 degrees. The four people staying upstairs was very unhappy and the downstairs people had to close vents and buy extra blankets to be able to sleep at night
Tyrone B.
Stayed 4 nights in May 2024