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"Very enjoyable experience. The staff was/is, overall, incredibly respectful/kind and the breakfast and dinner buffet, a better and cheaper option, was fantastic (with a large variety of options). The only issue with our stay is I have a shell fish allergy and made the mistake (my fault) of not informing the staff with enough lead time and the result was the fixed price dinner we paid a premium to enjoy, was not enjoyable as they could not substitute any ingredients, the server was visibly frustrated and made me feel embarrassed about my allergy, and the front desk after (our meal) suggested we eat at the buffet for our next evening meal, though they would not offer a refund for the difference. The Hakone area is beautiful and a nice break from Tokyo, Kyoto, etc. though the options for daily excursions are limited to the open air museum (really nice), a small museum, etc. "

"GREAT VIEWS of Mt Fuji while having breakfast. Good selection of food as well. Rooms were comfortable, Onsen access required a short walk through covered hallway but is accessible. Perfect location to the amusement park. Parking very accessible."

"Lovely place to stay in Hakone. Clean room and sweet attentive staff. We loved the onsen! The breakfast and dinner gave you many choices and the food was very well prepared and tasty!"

"beautiful location and memorable views,"

"Personal onsen experience was the best in my 14 day Japan trip. Outdoor onsen feels like soaking in nature. Very close to Hakone shrine and all most popular spots in area."

"All well"

"Beautiful hotel"

"Perfect place to stay. Its so clean, the staff is friendly, there is free shuttle by the hotel to/from Kawaguchiko station every 10 mins which takes literally 2 mins. Breakfast is included, very close to the kawaguchi lake. Highly recommended."

"They do not have an onsite staff. This is not very clear at the time of booking. Not having an onsite staff means you cannot leave your bags at the hotel. So if you plan to drop your bags or have them delivered to the hotel, do not book with this hotel"