大堂
查看供應

薩頓弗拉特伍茲溫德姆戴斯套房酒店的評價

2.5 out of 5
薩頓弗拉特伍茲溫德姆戴斯套房酒店
350 Days Drive, Sutton, WV

評價

8.6

優異

10 分評分，優異；1000 則評價中有 531 則" "
8 分評分，不錯；1000 則評價中有 324 則" "
6 分評分，一般；1000 則評價中有 83 則" "
4 分評分，欠佳；1000 則評價中有 34 則" "
2 分評分，很差；1000 則評價中有 28 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Gary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic patio, great view!
於 2024 年 4 月住了 1 晚

6/10 一般

Pete

家人同遊
讚好：職員與服務
We have stayed here a few tomes. It's convienient off the major highway with places to eat, shop and relax. My issues were with the room cleaning. My wife actually had cracker crumbs in her bed. We did not eat in the room. The bathroom bathtub fixture were cruddy. I took pictures of them and the crumbs my wife took out of her bed and showed the girl at the desk. They use to have a big variety for the free breakfast and now it was reduced to one counter and the eggs were cold. I use to rave about this Days Inn, but we won't be staying there again. I gave it and average rating because of the shape of the property and view. Our stay is not what it had been in the past.
於 2024 年 4 月住了 1 晚
Ryan Sparks 於 2024年4月30日的回應
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay at our Days Inn. Providing a comfortable and clean environment for our guests is our top priority, and we are disappointed to learn that we fell short of your expectations.We take cleanliness and maintenance standards very seriously, and we will address the issues you mentioned regarding the room cleaning and bathroom fixtures immediately with our housekeeping and maintenance teams. Additionally, we appreciate you bringing the breakfast variety to our attention, and we will review our offerings to ensure they meet the expectations of our guests.We truly value your loyalty and regret that your recent experience did not meet the standards you have come to expect from us. Please know that your feedback is extremely important to us, and we will use it to improve our services and facilities for future guests.

10/10 優異

Adetokunbo

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious
於 2024 年 4 月住了 2 晚

10/10 優異

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable rooms, well worth the overnight stay and good value
於 2024 年 4 月住了 1 晚

8/10 不錯

Carrie

於 2024 年 4 月住了 3 晚

8/10 不錯

Iliya

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Decent breakfast, comfortable bed.
於 2024 年 4 月住了 1 晚

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Well kept, comfortable bed, great breakfast
於 2024 年 3 月住了 1 晚

10/10 優異

James Casto

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed here several times. Never any issues.
於 2024 年 3 月住了 2 晚

10/10 優異

Derek

讚好：整潔度、職員與服務和住宿狀況
Worked good for us
於 2024 年 3 月住了 1 晚

8/10 不錯

Quang (Charles Town)

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚

10/10 優異

Krishna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean
於 2024 年 3 月住了 1 晚

8/10 不錯

Dean (Markham)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Hotel is clean and spacious Staff were friendly and professional Restaurant on site has very good food. Plentiful and alcohol was reasonably priced Would recommend this hotel to anyone passing through or staying in the area.
於 2024 年 3 月住了 1 晚
Front Desk Manager 於 2024年3月26日的回應
Thank you so much for the great review!

2/10 很差

Michelle

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Booked a room with a sofa but received one with a small chair. Room was very small with a small tv. The worst part was the sewer smell in the bathroom. Even worse, the staff didn’t care. The man I talked to upon checking out acted like he got irritated because I told him about it. Also there was a major fire hazard in our room! The outlet beside of the chair only had one working plug in. The outlet behind the night stand with the phone didn’t work so an orange extension cord was run from behind the chair to the items on the night stand. I also took pictures of this. This also made the desk clerk irritated instead of being concerned. He also could have cared less about our experience. He just wanted that high price for a small horrible room!
於 2024 年 2 月住了 1 晚
Ryan Sparks 於 2024年2月28日的回應
Thank you for bringing your recent stay experience to our attention. We sincerely apologize for the multiple issues you encountered during your time with us. Your feedback is invaluable as it helps us identify areas for improvement.We understand the importance of fulfilling room preferences and ensuring a comfortable environment for our guests. It's deeply regrettable that we fell short of meeting your expectations in several aspects, from room amenities to staff responsiveness.Rest assured, we take your concerns seriously, and we are actively addressing each of them with our team to prevent similar occurrences in the future. Your feedback regarding the room condition, sewer smell, electrical outlets, and staff attitude will be thoroughly investigated and remedied.

8/10 不錯

Jackie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
You need new beds there nothing like what you have in pictures on the web site. And made our backs hurt
於 2024 年 2 月住了 2 晚

6/10 一般

Carolyn

商務旅客
讚好：職員與服務
不滿：整潔度
The service at the front desk was friendly and the breakfast was good. My bathroom however was filthy with traces of the previous guest stay.
於 2024 年 2 月住了 1 晚

8/10 不錯

Brigitte

於 2024 年 2 月住了 1 晚

10/10 優異

Mike

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Suzette

家人同遊
讚好：設施服務
Very nice
於 2024 年 1 月住了 1 晚

10/10 優異

Vanessa

於 2024 年 1 月住了 1 晚

8/10 不錯

Dolores

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Gur

於 2023 年 12 月住了 1 晚

10/10 優異

Michelle

家人同遊
讚好：整潔度和職員與服務
Great staff. Clean.
The staff were very nice and accommodating. The room was clean.
於 2023 年 12 月住了 1 晚

10/10 優異

Ricky

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and comfortable
於 2023 年 12 月住了 1 晚

8/10 不錯

Ethel

家人同遊
於 2023 年 12 月住了 1 晚

10/10 優異

Jason

讚好：整潔度、職員與服務和住宿狀況
Staff was very courteous and helpful. I had a late check in and the gentleman was right there and got me into my room within 2 minutes. I wish the restaurant had longer hours but other than that this was a great place to stay. Breakfast was good and the biscuits are amazing. I would definitely stay here again
於 2023 年 11 月住了 1 晚

8/10 不錯

Frances

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
clean and comfortable - convenient to have dining available
於 2023 年 11 月住了 1 晚

8/10 不錯

Nancy

家人同遊
讚好：職員與服務和客房舒適度
Hotel was nice, clean but really need an updating. Restaurant was ok, breakfast not so
於 2023 年 11 月住了 1 晚

10/10 優異

Yvonne

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Very satisfied. Softess bath towels ever.
於 2023 年 11 月住了 1 晚

6/10 一般

Robert

於 2023 年 11 月住了 1 晚

10/10 優異

Ron

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location
於 2023 年 11 月住了 5 晚

8/10 不錯

James

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, professional and nice area.
於 2023 年 11 月住了 1 晚
Lori Hooks ~ General Manager 於 2023年11月8日的回應
Thank You for your review, we appreciate your feedback.

10/10 優異

Debra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk staff was EXCELLENT! Room was clean and Bar/Restaurant was terrific!
於 2023 年 11 月住了 1 晚
Lori Hooks ~General Manager 於 2023年11月8日的回應
Thank You for your review, we appreciate your feedback and hope you stay with us in the future.

10/10 優異

Stanley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bridge Day Stay
Wonderful hotel! Spectacular view. Restaurant is convenient and good, ask for Brittany! Hotel has everything U need, plus a view. I stay there every Bridge Day I attend.
於 2023 年 10 月住了 1 晚
GM 於 2023年11月3日的回應
Hello,I am glad you enjoyed your stay and we hope to see you again on your future travels.

6/10 一般

Rebecca

不滿：設施服務和住宿狀況
Needs remodeled Shower curtain rod coming out of wall Pillows too huge Staff could be friendlier
於 2023 年 10 月住了 1 晚
GM 於 2023年11月3日的回應
Thank You for the review, we appreciate your feedback.

6/10 一般

Yu

家人同遊
讚好：整潔度和職員與服務
The room was clean, the bed was comfortable, the pressure of shower was very good, the bathroom need to be updated. There were two lights. Each light had only one bulb on (should be 2). Called front desk, no one came to fix it.
於 2023 年 10 月住了 1 晚
Lori Hooks~General Manager 於 2023年11月8日的回應
Thank You for your review, we appreciate your feedback!

6/10 一般

Judith

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
We were there for a Scrapbook retreat, there were far too many restrictions on using the Conference Rooms to make it enjoyable. No one was overly friendly.
於 2023 年 10 月住了 3 晚
Lori Hooks~ General Manager 於 2023年11月8日的回應
Thank You for your review, we appreciate your feedback.

10/10 優異

LISA

於 2023 年 10 月住了 1 晚

10/10 優異

Donna

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean , nice parking & convenient!
於 2023 年 10 月住了 1 晚
GM 於 2023年11月3日的回應
Thank You for the review and we hope to see you again on your future travels

8/10 不錯

Edmond

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Lori Hooks~ General Manager 於 2023年11月8日的回應
Thank You for your review, we appreciate your feedback.

2/10 很差

Jo Ann

多人同遊
不滿：職員與服務
TERRIBLE! Beds are worn out. Tub are VERY slick. We were in the conference room and made to leave by midnight. I personally had thousands of $$ in that room and it does not lock. We were not allowed ANY food, snacks or drinks other than water in the room. We weren’t allowed to bring food into the conference area to eat unless it was from restaurant which only had hours of 6:30 A to 9:30A and closed until 5P until 7P. How can we get food for lunch that we can eat inside the hotel when the restaurant is closed? This place sucks!!!!! In more ways than one.
於 2023 年 10 月住了 3 晚
GM 於 2023年11月3日的回應
Hello,I wanted to thank you for taking the time to write a review. We do have a conference director that does go over the policies of renting out a conference room. We have contracts drawn up that go over the specific times for those rentals. We do have a catering staff that does accommodate food service for conference rentals, I am assuming this was not an added feature that someone wanted when they rented out the conference room. Our Dining hours are 5pm to 9pm

10/10 優異

Becky

於 2023 年 10 月住了 1 晚

10/10 優異

Sandra (Berkeley Springs)

讚好：整潔度、職員與服務和住宿狀況
From check in to check out my experience at the Days Inn in Flatwoods, WV was excellent. Breakfast was delicious and the biscuits were especially good. I enjoyed my time at the Days Inn.
於 2023 年 10 月住了 2 晚
GM 於 2023年11月3日的回應
Thank you for your feedback and we hope to see you again on your future travels.

2/10 很差

Donna (Atlanta)

於 2023 年 10 月住了 2 晚
Lori Hooks ~ General Manager 於 2023年11月8日的回應
Thank You for your review, we are not quite sure why you gave us a low rating, but would like know. If you could please let us know what areas we need to improve for your future stay.

8/10 不錯

Phil

於 2023 年 10 月住了 2 晚
Lori Hooks ~General Manager 於 2023年11月8日的回應
Thank You for your rating for this hotel.

8/10 不錯

Philip (Palmetto)

伴侶同遊
讚好：整潔度和職員與服務
Large hotel with a spacious lobby. We were in the North tower. Room was quiet but the furniture was dated and worn. Bath did not have any grab bars. Breakfast was not appealing. Entry to our room was difficult due to lock and handle issue.
於 2023 年 10 月住了 1 晚
GM 於 2023年11月3日的回應
Hello,Thank You for your review, we appreciate your feedback. We do have grip bars in the rooms designated to guests who need that extra assistance, however they are not in every room. We hope that you stay with us again in the future.

8/10 不錯

Edward

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I would stay there again
Very nice hotel with restaurant on site. The only problem was almost no WiFi.
於 2023 年 10 月住了 1 晚
GM 於 2023年11月3日的回應
Hello,Thank You for the review and we hope to see you again on your future visit to the area. The Wifi has been updated since your stay.

10/10 優異

Michelle

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice clean room and nice staff
於 2023 年 10 月住了 1 晚
GM 於 2023年11月3日的回應
Thank You for your review and we hope to see you again on your future stays.

10/10 優異

Noelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quiet, comfortable, and friendly staff
於 2023 年 10 月住了 1 晚
Ryan Sparks 於 2023年10月12日的回應
Thank you so much! We are appreciate your kind feedback!

8/10 不錯

Leila

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great views
Room was comfortable and clean. Very convenient to have a restaurant on premises. Views were spectacular!
於 2023 年 10 月住了 1 晚
Ryan Sparks 於 2023年10月12日的回應
Thank you Leila. We hope to see you again.

10/10 優異

Caroline

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Lori Hooks ~General Manager 於 2023年11月8日的回應
Thank You for your review, we appreciate your feedback!