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"From start to finish, excellent customer service. Checked in at sunset, incredible sunset view from our room overlooking Lake Suwa. The check in process was thorough and explained to great detail. The food was regional, healthy and tasty. All around great traditional ryokan experience, highly recommended."

"Clean tidy and a bit bigger than the usual small rooms we have stayed in. Nice view of the mountains."

"The indoor bath and sauna was relaxing and clean. The staff service was excellent. The room was nice. "

"Great for families ! Would come again !"

"Immaculately clean. Rooms very comfortable. Breakfast was simple and delicious. Kitchen Staff could not be more efficient and welcoming. "

"For the price and location extremely hard to beat."

"The room smelt very badly of stale smoke. We booked a standard room, but didn’t realise that this would be “smoking” (maybe this is normal in Japan and it was our mistake?). But it was a terrible experience. Would not recommend this place at all. "

"good"

"Great staff and hotel. It was in a great location to restaurants and Matsumoto castle as well "