We loved our stay! Rooms were clean and spacious & not far from Casula Mall. Exceptional customer service made our stay extra pleasant - esp from Remi, he was so friendly and must we say, he deserves a raise! Thank you Remi for your above and beyond customer service. Because of you, we will always book here!
Yolande
於 2024 年 4 月住了 1 晚
10/10 優異
Sharon
商務旅客
2024年4月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really great hotel, I stay in Sydney a lot and this hotel was reasonably priced, fantastic rooms, really comfortable bed with top quality linen and the restaurant downstairs was brilliant. I ate there twice and both times I had a great experience. The steak in particular was so good. I will definitely stay there again.
We had nothing but problems staying here. Had to change rooms 3 times due to issues and still had aircon not working in the 3rd room but gave up when staff couldn't care less and didnt bother getting back to me about it. Finally got told on leaving the whole facility has electrical issues they can't currently resolve. We only had 1 decent nights sleep out of 4 as the room was too hot but given no compensation at all even though they knew it was an issue. Also, if an event is on at the attached entertainment venue there is no parking at all as there's no dedicated hotel guest parking. The rooms are nice but the issues left us not enjoying them. Definitely wouldn't stay here again.