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格雷布村 - 青年旅舍的評價

2 out of 5
格雷布村 - 青年旅舍
256 Glebe Point Rd, Glebe, NSW

評價

6.8
10 分評分，優異；99 則評價中有 27 則" "
8 分評分，不錯；99 則評價中有 23 則" "
6 分評分，一般；99 則評價中有 20 則" "
4 分評分，欠佳；99 則評價中有 13 則" "
2 分評分，很差；99 則評價中有 16 則" "

7.0/10 

整潔度

7.2/10 

職員與服務

7.2/10 

設施服務

6.8/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

George

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice, clean, quiet hostel. Staff really easy and friendly. Bit removed from the action but there’s a bus stop probably 20 meters from the hostel so not a big deal. Great place
於 2024 年 2 月住了 5 晚
Stu - GM 於 2024年3月14日的回應
Thanks George!I am thrilled you found the hostel clean and quiet and our staff friendly. We love the neighborhood vibe of Glebe and can't wait to share it with you again!

8/10 不錯

Elle Celest

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The private room was very nice :)
於 2024 年 2 月住了 5 晚
Stuart Ryan 於 2024年2月29日的回應
Glad you enjoyed it Elle!

10/10 優異

Sanja

讚好：職員與服務
The Park close by
於 2024 年 1 月住了 3 晚
Stu - GM 於 2024年3月14日的回應
Glad you enjoyed it Sanja!

6/10 一般

Briyan

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 12 月住了 14 晚
Stuart Ryan 於 2024年2月29日的回應
Thanks!

4/10 欠佳

Sarah

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The staff were really lovely and helpful. The room however was a converted basement that probably shouldn't have been used as a sleeping room. It smelt of damp and mould and my daughter had health/breathing issues. The other guests created noise late into the night, talking on phones outside our window so we didn't sleep well. The fridge was leaking water and seemed unstable. There was no soap in the shower, which I would have expected for the cost. On a positive note, the room was clean and if I was a young person and was travelling, I think it would be a good option to stay and meet other young people. It was a good distance from Glebe shopping village and the bay.
於 2024 年 1 月住了 1 晚
Stuart Ryan 於 2024年2月29日的回應
Hi Sarah, I want to extend my sincerest apologies for the challenges you faced during your recent stay. I'm truly sorry to hear about the condition of your room and the disturbances from other guests. Your feedback is incredibly valuable to us, and we will be taking immediate action to address the issues you've raised. Ensuring the comfort and satisfaction of our guests is our top priority, and we will work diligently to prevent similar situations in the future. Despite these shortcomings, I'm glad to hear that you found our staff to be helpful and appreciated our convenient location. We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Stuart RyanGeneral ManagerThe Village Glebe

10/10 優異

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

4/10 欠佳

Katie

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

Nils Erik Kristoffer

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 5 晚

6/10 一般

Man Fung

多人同遊
讚好：職員與服務
I paid for a single room, staff was good and room is clean overall. However, someone banged the front door all night or the door is generally shut with loud noise, it wasn’t a good experience.
於 2023 年 10 月住了 1 晚

8/10 不錯

Ben

於 2023 年 10 月住了 2 晚

6/10 一般

真實旅客

讚好：職員與服務
於 2023 年 10 月住了 1 晚

2/10 很差

Howard

於 2023 年 9 月住了 1 晚

6/10 一般

Shaun

不滿：職員與服務
於 2023 年 9 月住了 1 晚

8/10 不錯

Mb

讚好：職員與服務
於 2023 年 8 月住了 7 晚

10/10 優異

Felix

讚好：整潔度、職員與服務、設施服務和住宿狀況
good staff with clean shared space happy to be here alway there to help or have a talk with you, Atakan at the office!! :)

10/10 優異

Matthias

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a great experience to stay at the hostel. Nice area and very cool people and staff. The communication with Atakan was very easy going and fun. Would recommend it to others :)
於 2023 年 8 月住了 5 晚

10/10 優異

Timothy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is exceptionally friendly. Situated in a cute/quiet area of Sydney. A few cafes within walking distance but for a Coles/woolies it's a bit far. Beds were comfy and everything was clean. No partying/heavy drinking was going on which is nice.
於 2023 年 8 月住了 2 晚

6/10 一般

Alexandra

讚好：職員與服務和設施服務
I stayed in a private room just for a night as I had an event. Great location. Very easy to get to and from Sydney Central. It's within walking distance to a number of cafes/restaurants. .
於 2023 年 5 月住了 1 晚

10/10 優異

Clive Christopher

讚好：整潔度、職員與服務和住宿狀況
Was a nice stay, convenient and friendly. In two weeks time I’ll come back
於 2023 年 5 月住了 6 晚

2/10 很差

Sharm

商務旅客
不滿：職員與服務
I have not been discriminated in regards, my age and gender as badly, as when I was discriminated against by these people, very poor property very badly managed. And they refused to give me a refund even know I was not allowed to stay there.
於 2023 年 2 月住了 13 晚

6/10 一般

Adrien

於 2023 年 3 月住了 6 晚

2/10 很差

david

於 2023 年 3 月住了 1 晚

10/10 優異

Pauline

讚好：職員與服務和住宿狀況
The cleaning freindly staff
於 2023 年 2 月住了 3 晚

2/10 很差

Ellie

多人同遊
不滿：整潔度和職員與服務
They messed up our booking which made us homeless for nye. I booked it for 2 people but they told me the day before we arrive that they only had 1 bed available.They wanted us to pay another $250 for another bed, just for 1 night! which wasn’t in our budget. So I cancelled it and they said they’ll refund me but it’s been over a week and haven’t received anything, I’ve tried to contact them but got no reply.
Caroline 於 2023年1月7日的回應
Hi there Ellie - as our receptionists would have mentioned, the issue was actually that Expedia itself overbooked us over NYE due to a glitch in their system and not ours. We have raised the issue with them already, and believe it has already been fixed. As per your refund, this was already done on the 31st at 11:39am as we have already mentioned in our communication with you. If it hasn't appeared in your account, I suggest calling your bank and checking which card was used for your booking as we refunded the payment back onto the original card. We hope to see you back at The Village so we can make a better second impression.

8/10 不錯

Faye

於 2022 年 12 月住了 1 晚

2/10 很差

Raman

10/10 優異

Ara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚

10/10 優異

Brendan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was clean and tidy, check in was seamless.

10/10 優異

Colleen

讚好：職員與服務、設施服務和住宿狀況
Very good management

4/10 欠佳

James

於 2022 年 11 月住了 1 晚

6/10 一般

Geok Lin Cecilia

於 2022 年 10 月住了 3 晚

10/10 優異

Greg

於 2022 年 11 月住了 1 晚

2/10 很差

Jess

於 2022 年 9 月住了 1 晚

2/10 很差

Jennifer

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Don’t stay here!
Awful experience – despite the website saying reception opens at 8.30, no staff turned up until 11. Check in starts at 2 & yet the reception staff said the room was “still being cleaned” at that time. No bed sheets were provided, until the “night manager” walked into the room at 1.30AM to deliver sheets. Stains all over the mattress including mould stains. There were cockroaches in communal areas and staff were generally unaccommodating and unhelpful. There were lots of other problems but these were the mains ones – definitely would not recommend staying here.
於 2022 年 9 月住了 1 晚

2/10 很差

Kristy

讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚

2/10 很差

Cyrus Ka Ming

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I tried to check in when I arrived, check in process was horrendous when their phone number doesn't work and they only respond via email. Keep in mind the following interaction was through email and you will understand how frustrating it is to wait for a reply. They told me my room is not available and they sent me a cancellation email which I never received. When I asked them what's going on, they told me to just contact Expedia to get a refund when I was sitting in their reception (nobody is at the desk). They asked me to see if I want to go to one of the other rooms, so I asked them if there's a phone number I can call to sort this out and they just stopped responding. Expedia contacted them to ask for a refund (through email as their phones don't work) and I'm still waiting for my refund a week later.
於 2022 年 6 月住了 1 晚

8/10 不錯

Joelina

多人同遊
讚好：整潔度、設施服務和住宿狀況
It was a nice and new looking accommodation. You can check in and out online without needing the reception. But sometimes it’s hard when nobody is there. The only bad thing was, that the mattresses in our room were a little bit dirty and the sheets as well. But all in all it was a good one and there is a bus stop directly in front of the door, so really easy connection to the central station and the city.
於 2022 年 5 月住了 2 晚

10/10 優異

Jonpaul

讚好：職員與服務、設施服務和住宿狀況
It has very nice staff and very nice people staying there it is a great place to stay at has all the rooms needed like a big kitchen and a good laundry
於 2022 年 5 月住了 1 晚

4/10 欠佳

Natalie

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
The room that l booked wasn't available so l was offered a bunk bed room and shared toilet it looks like l have paid for the private room with ensuite l don't think its fair l should have to pay for something l didn't get l want a refund Please
於 2022 年 5 月住了 1 晚

2/10 很差

Justine

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2022 年 5 月住了 1 晚

2/10 很差

Marcus

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Unable to contact staff, cockroaches in room, and filthy bathrooms
於 2022 年 5 月住了 1 晚

4/10 欠佳

Trevar

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Impractical, inaccessible and uncomfortable.
This place is incredibly difficult to find. The street number is hidden, and there is no sign. The street number is also incorrect. When you get to the door, it tells you to go to another address. By the time you’ve figured out how to find the first address, you at least know which direction to go, which is just as well, because the second building you need to find is not even numbered, let alone signed. Luckily someone heard us wandering up and down the street counting driveways, and pointed out the building we wanted. We then started the lengthy process of trying to figure out how to get in. If you’ve seen an Indiana Jones movie, you may have some idea about how this works. Thankfully, a multi-page email provides details of the ten (yes, 10!) steps you will need to go through in order to access the building and your room. If you’re very lucky, someone might come and let you into your floor, or perhaps they’ll have propped a door open, because that step is wrong. Good luck! In case any of the 10 steps presents an impenetrable barrier to your check in, a phone number is conveniently provided, which allows you to leave a message that no one will respond to. In the room, there was an airconditioner, but no remote, so it can't be used and you have to confront Sydney's horrific humidity unaided. I have travelled all over the world and never have I encountered a hostel so determined to keep its guests out or melt them if they're unlucky enough to get in.
於 2022 年 4 月住了 1 晚

8/10 不錯

Matt

多人同遊
讚好：整潔度、職員與服務和住宿狀況
nice place
nice place and cheap. there is a lot of work being done on the building so lots of new things being installed. room was VERY hot to sleep with only one window though. need phone and an app to open doors which was a bit weird so make sure your phone is charged. would stay again.
於 2022 年 1 月住了 1 晚

4/10 欠佳

真實旅客

不滿：職員與服務和住宿狀況
The amenities are tired and grimy. The checking was the most unfriendly experience I have had of checking into a backpackers or similar small accommodation place in 25 years of extensive travel, as a adventure tour guide and private travel across dozens of countries in Asia, Europe, Africa, North & South America and the Middle east. The 'Smart' room locks did not work as advertised w/ numbered code and required an phone app; good luck if your phone goes flat late at night accessing the building, your room or even going to the toilet. The kitchen was ok, the lounge felt like an old teen retreat in a half abandoned room with a half full fish tank sinking the place out. Lots of potential here, but no care taken - reduced traveller numbers due to Covid is no excuse for this lack of service and feel.
於 2021 年 4 月住了 1 晚

6/10 一般

真實旅客

於 2021 年 3 月住了 1 晚

2/10 很差

真實旅客

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Absolutely terrible, literally no staff. Wouldn’t ever go again.
於 2021 年 3 月住了 1 晚

4/10 欠佳

真實旅客

於 2021 年 3 月住了 1 晚

6/10 一般

Minjung (Mel)

I booked a three bedded dorm then it was switched to 4 bedded room with opposite sex stayed in together. I expected a female room mate, well, great. Smh..... Location is amazing, close to tramshed, on main street of the quiet side. Price was great as well.
於 2020 年 12 月住了 2 晚

4/10 欠佳

UnhappyGuest (Glebe, NSW)

不滿：職員與服務
Unfortunately my experience here wasn’t great. The receptionist didn’t know much and took forever to check in. Simple questions baffled her. Once directed to another building, I walked over to be met with locked doors and absolutely NO signs anywhere on how to get in. The reception area in this building was closed. I went to press the night bell (even though it was 3pm) and guess what!?! The bell has been removed. So I looked at the check in information I was given, nothing. I looked for more signs to tell me how to get in. Nothing. Fortunately another guest was walking past inside and opened the door for me. Then I had NO idea where to go as there were no signs. Oh, sorry. Yes there were. There was about 7 Signs telling you to bring your linen to the reception at check out, but no map, no indication of where to go. I finally found the staircase and climbed up 3 flights and got to my room. (I have a broken back so doing this was painful enough), only to get to my room and the key pass doesn’t work!! I had to call the hotel and tell them I couldn’t get in. I then had to wait 15 mins for someone to come by to give me the “right” key. The room was stuffy and the fan was full of dust, the bathrooms stank and were dirty and the entire building is a echo chamber so when someone opens and closes a door, it is so loud. And they do it ALL night!! Invest in some better soft close doors, educate your staff and for goodness sake, put up a map and a sign so people know where to go!
於 2020 年 9 月住了 1 晚

10/10 優異

WOOREE

讚好：職員與服務、住宿狀況和客房舒適度
於 2020 年 5 月住了 5 晚